#Cannot load the app - IOS
1 messages · Page 1 of 1 (latest)
Hello, Traveler.
I'm pleased to be of service to you.
Regarding your issue about [Login].
In order to quickly pinpoint the cause of the problem and assist you in resolving it,
please check if the following steps can solve the problem or not:
- Try to switch networks (WIFI / 4G / 5G).
- Clear the game cache and try to log in again.
- If you still can't log in after using the above methods, remove the game and reinstall it again.
Thank you for your patience.
Still didn't fix the issue.
- Switching networks didn't help.
- Cannot find game cache in IOS
- Uninstalled and reinstalled already twice within 2 days
Dear Traveler,
May I ask which region you are from? Have you tried using a proxy?
I tried multiple reinstallations. The update eventually went through. We can close this ticket.