#Hvitar ult animation
1 messages ยท Page 1 of 1 (latest)
Dear Traveler,
Could you please provide a recording of the battle? Thank you.
i dont think its necessary , i am playing via steam PC, the ultimate video is using the old hvitar not the new one, thats the only issue, not the actual model of the hero, just the ultimate video
Dear Traveler,
Thank you for your reply. Upon confirmation, this issue is caused by a bug related to Steam's overwrite installation. You can try uninstalling the current version and then reinstalling it to see if this resolves the problem.
If you have any other questions, please feel free to contact us.
ok thnx for the insight might do it later after dailies
still the same, even clean uninstall
Dear Traveler,
To better identify the issue, please provide the game log. Thank you.
How to provide logs:
- PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
- Android Mobile: Navigate to Android/data/com.sgra.dragon/files.
Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.
Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!
theres a bunch how do i know whioch to send? the latest?
Put them all in a compressed zip folder and drop it here. They will sort out what they need.
done
Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.
Dear Traveler,
Thank you very much for your patience.
Upon confirmation, this issue is caused by an overwrite installation. Please delete the game installation directory before reinstalling, or choose a different installation directory.
hmmm i already did that, maybe theres files hidden somewhere >.< also can i add? wukong ulti smash don't have audio
so i really dont feel the impact lol
Dear Traveler, as for the audio issue, I'll forward it to our dev team for further checking.
thanks again, also i resolved the hvitar animation, had to delete the data thx