Login issue...Giving Network Error message

[ripe merlin]

Im on steam whenever i try to click on login through google or facebook im prompted to browser where i accept but when i go back in game i get network error message

[ripe merlin]

@earnest cloud can you help ?? i can also provide the log files

[earnest cloud]

Dear Traveler,
This error may occur when the network is unstable. You can try switching to a different network and try again. If the problem persists, please provide the following information:

1. Your region
2. Device and operating system
3. Game log
   How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[ripe merlin]

My network is top notch nothing wrong with it...Its the game that has a problem.

Im providing the Log files

all the log files in a zip file

PS. when i used VPN the game worked without it doesnt work @earnest cloud

[earnest cloud]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[earnest cloud]

Dear Traveler,
May I ask which login method you used? Was it Google, Facebook, or Apple?

[solar swallow]

I had the same problem, and I solved it. You will need to log out of your web event account and change your browser account to the one you need (preferably log out of your gmail account so that you can enter your email details when prompted again, rather than automatically logging in) + do not set up automatic login memorization after a browser request (when you log in to the game, you are redirected to your browser, where in the window that appears you confirm the transition, after which it writes that the login was successful and returns you to the game menu - in this window that appears in the browser, you don't check the remember box).

[ripe merlin]

Google and Facebook both giving me error

[ripe merlin]

What do you mean by web event account ?

[solar swallow]

https://discord.com/channels/928541801260908546/1395498205923512320. read it, maybe helped

[ripe merlin]

I don't know what you talking about.

[toxic sigil]

After my first arena battle the game froze. Now I keep getting a code 6 fault when logging in regardless of my connection.

Apple user

[toxic sigil]

I managed to get back in somehow this morning. But now I’m getting the same code 6 fault again……

[toxic sigil]

And now I get the same code on the steam client

[earnest cloud]

Dear Traveler,

To further investigate the issue, please provide your current region, login method (Google/Apple ID/Facebook), and the game log.

How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[toxic sigil]

I am not supplying my Apple ID. This is unacceptable. Why, regardless of login type (steam/apple/etc) is this game unable to login for multiple users. Iv bought multiple packs now that I am unable to access. No mobile game I have ever played has had this many simple login issues. What’s the problem!!!!

[ripe merlin]

create your own bug report @toxic sigil

@earnest cloud Region is India And here are the log files in a zip folder

[earnest cloud]

Dear Traveler,
Thank you for your reply. Upon confirmation, the game has not yet been launched in your region. You may use a proxy and switch it to another region where the game is available.

[earnest cloud]

Dear Traveler,
Please provide your current region and the game log.

[ripe merlin]

I won't be using proxy or VPN...it's too much of a hassle.
For now I'll just delete game. When it comes to my region..ill download it again.

[earnest cloud]

Thank you for your reply. Please rest assured that our game is constantly evolving and improving, and we strive to release it in more countries and regions. Wish you all the best.

[toxic sigil]

Saskatchewan Canada