I played today as soon as the server opened. I went through the entire process, synchronized my account, joined server 10, retrieved my old heroes, and played until I reached level 30. However, now I can't access my account again. I'm using the same email address and logged into a different account from scratch.
#I can't access my account.
hybrid lotus
rare wigeon
@fresh shuttle Hi Flora, could you give us a urgency here? Please 🙏 thank you so much.
As he said, he played after relauncher start today and choose SERVER 10, collect all his heroes etc. But now when he opened again his account there is no hero create on Server 10.
@hybrid lotus please write your email to use for login here to help
hybrid lotus
I'm sure I logged in with that email, but now my character doesn't even appear to be registered, I have my ID too if you need it
Is it safe to put the account ID here?
hybrid lotus
Lost character's nickname:
Severus
whole remnant
Lost character's nickname : shaniwhito
E-mail logged : infectedspirit87@gmail.com
fresh shuttle
I played today as soon as the server opened. I went through the entire process, ...
Dear Traveler,
We regret to inform you that we have not been able to locate your account information. May we ask if you have unlinked your account at any point? If your account is lost, please provide the following information and contact in-game customer support:
- The character ID of the account you wish to recover.
- Using the same device, create a new account and bind it to any third-party game account (Google/Apple ID/FB).
Our customer service team will assist and guide you through the process.
hybrid lotus
I did
my friends can see my character on server 10 Reborn
I created the new account and linked it to this email:
severusdh@gmail.com
rare wigeon
The problem was solved
Thank you @fresh shuttle ❤️