Heroes missing

[untold kernel]

Hello, could help us with that please? we have that heroes missing after relauncher. Didnt move to new season so where are they please?
Thank you!

stegamoffin - S2
Shala - S4
feliciberta - S4
Manshur - S4
Fathomdown - S3

[crimson osprey]

Same!

My id:
1415831851324859392

[pure sand]

Dear All,

Veteran players can transfer their account data by creating a character on the Veteran Server. If you have multiple characters under your previous account, you will need to create multiple characters on different servers to transfer them.

If you are a veteran player, you can log in using your linked third-party account (Apple ID/FB/Google), select a server in the Veteran Server, and after entering character creation, choose to transfer your character. Alternatively, after creating a character, you can click the top right corner "+" >> Activities >> Go to Transfer >> Select the character to transfer.

Please Note:

1. If you want to transfer all your heroes, artifacts, and important assets from your old account, be sure to use the Event portal and select the character to transfer.
2. Heroes and artifacts from non-S1 seasons will be temporarily locked after being claimed, and will be gradually unlocked in subsequent seasons.

[untold kernel]

Hi Flora, thanks for replying.
Yes, we can see in-game which heroes are locked for each season.

The problem is that these characters aren't shown in their respective seasons like all the others.

What could be the reason?

Thank you

[pure sand]

Hi, thank you for your reply. May I know your new character id?

[untold kernel]

1414143002903465984 here is my ID

I added more heroes missing in the list on the top

[meager plume]

Quesititia is missing too

[untold kernel]

She isn't she is in s3

[meager plume]

That's not her 😄

[pure sand]

Dear Traveler,
Thank you for your reply. I was unable to find the hero you mentioned: Shala Manshur. Could you please provide the exact name? Thank you.

[pure sand]

Sorry, I didn't find her either.

[boreal loom]

posted same bugreport, for me missing Maashtur, Shahla, Stegamoffyn, Fathomdown https://discord.com/channels/928541801260908546/1395392094859694223

[meager plume]

That would be: Shahla, Mashtur (or Maashtur?). Quaesitita is indeed present, false alarm.

[untold kernel]

it is.

[untold kernel]

Maashtur, Shahla, Stegamoffyn, Fathomdown, Feliciberta

[pale bloom]

and Feliciberta

[boreal loom]

for @dawn kindle Feliciberta soul stayed, but hero missing

[sacred sierra]

Darn, the Dev must be busy counting money now 🤣

[maiden narwhal]

Same. No Maashtur, Shahla, Stegamoffyn, Fathomdown, Feliciberta.

[pure sand]

Dear Traveler,
Thank you for your patience. Upon confirmation, the five heroes mentioned above will return in Season 4. At that time, travelers who own these heroes will receive them directly.
Stegamoffyn
Shahla
Feliciberta
Fathomdown
Maashtur

[untold kernel]

Thank you so much

[pure sand]

Dear Traveler,
Regarding the heroes you mentioned, they are heroes released after Season 4 and are not yet displayed in the TBD lists. Please rest assured that if you own any pending heroes, they will be displayed in the future and will not be lost.
Thank you for your understanding.

[sacred sierra]

I hope i don't lose my inspiration on that heroes when s4 come 🤣

[minor swan]

Hi Guys, just find the same issue on my account i will screen shoot and mark this for future referrence. Thanks

[rancid niche]

I have similar issues. I received Losenia during the web event when they stopped the game for one month, one year ago, but now I cant seem to find her on my new account. I also think im missing some inspirations from S1 heroes. Haven't checked future seasons, cause im assuming they will instantly be added when their respective season arrives.

[boreal loom]

for inspirations check your backpack

[rancid niche]

I inspired all my s1 heroes from their menu. I think it should pop when im checking the heroes, but will triple check from the backpack. Cheers 🙂

[pure sand]

If you are in S1, the Soul Imprints in your inventory will be immediately returned, including both the Soul Imprints used to inspire current season heroes and those remaining in your inventory. Currently, the number of heroes displayed on the event page is calculated as "number of heroes owned + number of Soul Imprints." If you have previously used Soul Imprints to inspire a hero, the corresponding Soul Imprints will be returned during the season that the hero belongs to.

[dim moon]

Hello. I am a returning player and I have the same Issue. I am missing Ascehtius, Sutha and some others. How do we solve this issue ? I can't find them in the inheritance page either. Thank you. 1924458742022305792 ID.

Character That I imported from was DarkMorphine.

Lossenia is missing as well

[weak moss]

Do you have screen shots from your old account? And the old ID? That may help your request 🙂

[dim moon]

haha, I don't really think so..

I didn't expect this to go south.. but then again, I didn;t expect to come back to this game

if this is not possible to recover, I'll just quit now lol :)) I don't want to grind again + spend money again for something I already bought

[crimson osprey]

If you purchased aomething, you can look it up in the purchase history and with that receipt they should be able to check

[dim moon]

so I have to go back to 2025 or 2024 when the first release flopped and try and find out a receipt ? really ?

this is not a way to solve it, it will help, but this should not be the way to handle these matters

tbh, I'm mostly bummed about aschetius, he was inspired as well.. sutha was +3 I think

there are more heroes that I'm missing, but I have to open the codex and look at the whole gallery and note them down.

I really didn't expect this issue.. I get if some resources miss but heroes?..

and I bought dice/wyrmarrow for most of the time, how do you know I pulled any hero from those purchases ?

[crimson osprey]

How should they find your data without ANY hints where to look. That be like telling a fsrmer to find a straw in a field ...

[crimson osprey]

With the receipt they can find your ID and with the id they can check the account

No id = no search

[dim moon]

I gave the ID lol. It's above

[crimson osprey]

Thats the id of the CURRENT account

[dim moon]

yes

how in the world can I find the old ID lol

I have my steam account/google email

[crimson osprey]

Via a receipt... they can track the purchase Number ti the id

[dim moon]

that's how they should find it

are you a person in charge for this type of process? because they can track my email linked to the google account and they will see all the purchases

I also checked all the above comments.. there were few situations in which ppl gave old IDs

if any

[crimson osprey]

This thread is for heroes TOTALLY missing from all accounts (they got moved to later seasons and have not been shown in the preview) therefore old id's where not needed

Your case is different hence we need more ways to check. And yes, maybe the mail is enough, but easier and faster with the old id or a purchase id.

[dim moon]

My heroes are missing from later season and are not shown in the preview

[crimson osprey]

And i am here to help you to het the best help you can, hence the advice what to have ready to give them

[dim moon]

ok. I can;t find the purchases lol. Please try and proceed with the emails

and any other info that I can provide at this time

[crimson osprey]

@pure sand will give it her best.

[dim moon]

I appreciate your time, as well as mine, so let's start from here, with the info we have at this time

Ty very much for all the efforts.

I'll try and look for the purchases but I need to know the business that I bought from, Can you help me with that ? I doubt Dragon Heir Silent Gods is gonna show up on my receipts

:))

[crimson osprey]

3ears Pack purchase as example via Google play

[dim moon]

is this from the first DHSG ? not the reborn version

I should look for GPA or MESZ ?

I'll search for dragon heir then

[dim moon]

I am making a full list of heroes that are missing from my roster and heroes that do not show up in the inheritance page. I know, that some will pop up as season progresses but I have a lot of missing heroes from S1 and that hurts a bit :D. I'll also try to search for a receipt, but I need to check my credit cards first. A lot has changed in 1 year+ :).

[dim moon]

These are the ones I cannot find.

Also, I am missing a lot of mythic artifacts for some reason..

MIssing artifacts marked with an X

[pure sand]

Hello Traveler,
After verification, we found that there are two characters under your previous account. Could you please confirm whether the resources from both characters have been inherited?

Aside from the account you have already inherited, were the resources from the other character also inherited?

Additionally, could you let us know which character you inherited when you noticed that the above-mentioned heroes and artifacts were missing?

[dim moon]

Hrllo @pure sand only DarkMorphine has been inhherited, the Higher Level one. The other one has not been. I don;t need the other character

[pure sand]

Thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[dim moon]

thank you very much for your time and help

[pure sand]

Hello Traveler,
After verification, we found no historical ownership records for any heroes except Donella.
Donella should currently still be available on your account. Please kindly check again.

[dim moon]

Hello. That is not possible.

I found some receipts, maybe that will help you dive deeper . My account was linked to epic games store at that time.

@pure sand can we move to private chat so we keep this thread clean ?

[dim moon]

i've sent the receipts on DM

[dim moon]

@pure sand I have proof now. Found my roster pics, and there a lot more missing 😄

[dim moon]

So please let me know how we can solve this. I can put pictures here. Let me know

Thank you

I have more of course, with all my heroes. Also that in the bottom left corner might be my old ID ?

you can see it in the Necro pic

[dim moon]

@pure sand hello. Do you have any news?

[agile island]

It is weekend. Please wait until monday for a follow up on this matter 🙂

[dim moon]

a ok. I'm sorry. I posted it yesterday morning and didn't realize it. My bad.

Thank you for clarifying. All the best.

[pure sand]

Dear Traveler, thank you for your patience. I've forward your case to our relevant team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[dim moon]

thank you. Please note that I have a lot more pictures with my heroes and artifacts, but I didn;t put them all here right now. PLease let me know if they need more

[pure sand]

Hello Traveler,
Based on the ID shown in the screenshot you provided, the identified account is not the same as your previous account.

[dim moon]

Hello. What do you mean it is not the same ?

@pure sand

can we please move this conversation to private? I don't want to provide personal information to the public

the in-game ID can't be changed, isn't that correct?

[agile island]

No need for tagging as we will respond either way. Flora might take you up on that offer fo private chat though so asking is all that is needed=)

[dim moon]

ok. Thank you

I'm just confused

I had 2 characters, I inherited from my main one, which I provided pictures.. So I dont understand why they cant find it.. that's all

[agile island]

based on the answer the screenshots you provided had different Game IDs than the original one you posted.
This rises the question if you accidentally submitted from different characters you previously played

[agile island]

You can only inherit from 1 character!

[dim moon]

yes, I inherited from my main character which was DarkMorphine

[agile island]

So there is already one thing figured out 🙂

[dim moon]

and those pictures are from that account

[agile island]

Okay but then the provided screenshots appearently don't align with either the login method/email you use now or the pictures above are having different GameIDs as different characters from the same email adress

Flora will look this up and come with a detailed explanation to you. Don't worry on that part

[dim moon]

I think I just saw where my error was. Is it possible by changing my account name to create this confusion ?

[agile island]

No. We are looking at IDs. IDs are created when you create an account. They don't change when you change your name

[dim moon]

great.

So I still don't know how I could inherit from any other character.. really.. since I had only one more that I never played

[agile island]

We'll have to wait for Flora's response since I can only second guess things and cear up some misunderstanding

[dim moon]

This is the name change. Can you search by this character then?

[agile island]

We can't search by name but rather by GameID

[dim moon]

ok then..

can I try to create a new character now to see if I get to inherit the other character then ? Should I try that, maybe I'm really dumb and forgot the names? :))

I mean, it's a posibility, but if I inherited the wrong character the first time, that means I can get the other back as well, right ?

[agile island]

There is only one character inheritance per email (=account)

[dim moon]

also, I cannot create a character on veteran servers

I chose the middle option

like this

great. I did that right

:))

[agile island]

I would wait for Floras response for now

[dim moon]

ok. ty for your help

[pure sand]

I received your message. But need some time to look into the questions, please allow me some time.

[dim moon]

thank you

[dim moon]

ok. I;ve found the confusion

Please send me a dm when you can, as for privacy issues. Thank you again

I've sent you a DM

[agile island]

Does it work now?