On PC it's just black screen. On phone it shows part of page so can log in but the part to enter code is not visible.
#Page used to enter creator codes does not work
feral jacinth
warped verge
On PC it's just black screen. On phone it shows part of page so can log in but t...
Dear Traveler,
Regarding the issue you reported with the redemption code, could you please provide the following information so we can further investigate if there are any abnormalities:
- Device information and operating system
- A screen recording of the operation
- Log files
Please find the log files ending with.log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.
Kind reminder: If you are experiencing a black screen on the Steam client, please delete the PersistentPath folder in the game directory and check if the game can run normally. If the issue persists, please provide us with the latest game logs.
Thank you for your cooperation.