did not receive all scrolls (of all types) on the veteran server.

[haughty cypress]

https://youtu.be/7Zk8hBUZDZE -
Recording of characters, inventory before the update. 78 gold scrolls were invested + 40 in inventory (39 in the video, the last one was received later.) 190 purple scrolls were invested + 36 in inventory. I didn't record the blue ones, but I didn't get enough there either.
https://youtu.be/Drc3nIPYtVQ - Recording from the veterans server, after receiving items. Scrolls received - 60 gold, 157 purple, 97 blue.
id - 2646015550230497280

One character

[pulsar obsidian]

i have same problem i had 65 scrolls pre and 17 chars full scrolled and got 130 so 65 extra scrolls for 17 characters

[upper vine]

@pulsar obsidian @haughty cypress Dear Traveler,
Please provide the latest ID of the inherited character so that we can further assist you with the verification.

[haughty cypress]

id - 2646015550230497280

1412454151660443648 - New id

[pulsar obsidian]

reborn 5 character demonraid id:1412594889863617536

[upper vine]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[haughty cypress]

Is there any time frame for consideration of my question? I am already short of scrolls.

[scenic gust]

Got same problem. ID1434409210152315904. S31

[upper vine]

Dear Traveler,

Thank you for your patience and support! Regarding the issue of missing Skill Scrolls, we have identified the problem and expect to have it fixed by Monday. All affected players will receive the lost items as compensation.

We sincerely apologize for any inconvenience this issue may have caused. To express our apologies, after the fix and distribution of the items, we will grant all travelers 100 Wyrmarrow as compensation. Thank you for your understanding and support.

If you have any further questions or need additional assistance, please feel free to contact us at any time. We wish you a pleasant gaming experience!

[meager totem]

Hi do we have to submit ID to have accounts checked or is it a review of all players?

[upper vine]

Hi Traveler,

There is no need to provide your character ID at this time; this will be handled uniformly for all the affected players If you haven’t received it after the process is complete, please feel free to contact us again.

[haughty cypress]

Five days... In a game where each day's progress is important for the season's outcome. And today we won't get our scrolls again. Probably.

[leaden knot]

Scrolls arrived for me today… thanks a bundle @upper vine

[sinful moon]

Hi. Cant take mail in game via steam. Do we waiting update?

[haughty cypress]

😔

[radiant sparrow]

Same

[harsh river]

Missing scrool lego,, motherrrefukkkereee KNTL, back my scrollss legend

Id lama : 8450109875214336
Id baru/reborn : 1415831851345323008

Plis give me back my scrolls that missing

[upper vine]

Dear Traveler,
Thank you very much for your patience. The message "Restart the game to receive the latest mails" appears because the client has not been updated to the latest version.
In addition, regarding the issue with the skill scrolls not being retained correctly, we have sent compensation via in-game mail. Please log in to the game to check the amount sent.
If you have any questions, feel free to contact us at any time.

[upper vine]

Dear Traveler,
The skill scrolls used to upgrade heroes' skills were refunded on the first day. To claim them, please click the "+" icon in the upper right corner >> Events >> Legacy Character Inheritance. This time, the items returned via mail are supplementary refunds of the skill scrolls in the player's backpack.

[limpid mauve]

id - 1415972588827356160
id old - 7746387558113280