Did not receive item after purchase

[exotic thicket]

• User ID: 1411609726698806272
• I buy 2 pack but notthing happen: lost 3k dragon crystal and 5k wyrmarrow.
• Not knowing the error, I bought another package with wyrmarrow 5k and it worked.

[muted brook]

Dear Traveler,
May I ask if you made the purchase directly in-game but did not receive the items? Which two bundles did you purchase? Could you please provide a screenshot with the order numbers so we can further investigate this for you?

[exotic thicket]

screenshot in post bro

Element-specific Pack 11 and Departure boost

please check log

[muted brook]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[exotic thicket]

thanks