can not enter | Dragonheir: Silent Gods | Page 1

wide solar Jul 17, 2025, 5:57 AM

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Screenshot_20250717_132604_com.sgra.dragon.png

umbral kelp Jul 17, 2025, 6:06 AM

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wide solar

Dear Traveler,
According to the message, the game is not yet available in your region. You may use a proxy to switch to another supported region to play the game.

ocean sparrow Jul 17, 2025, 6:50 AM

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Which regions are available? I have switched to the United States, Japan, Taiwan, and Hong Kong.

umbral kelp Jul 17, 2025, 7:23 AM

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ocean sparrow Which regions are available? I have switched to the United States, Japan, Taiwan...

Sush as Honkong, United States, Japan.

ocean sparrow Jul 17, 2025, 7:27 AM

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I have already used these regions, but the above error still occurs

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I don't think it's a regional issue. I turned off the VPN, and the error message now says that the region you're in is unavailable, which is different from the previous one.

umbral kelp Jul 17, 2025, 7:36 AM

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Could you please provide us with the screenshot of the error messages of your account? Thanks a lot.

ocean sparrow Jul 17, 2025, 7:39 AM

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This is it

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If I turn off the VPN, it prompts error 1047, stating that your region does not support access to this game.

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The first image is when I turned off the VPN, and the second image is when I turned on the VPN

wide solar Jul 17, 2025, 8:30 AM

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ocean sparrow The first image is when I turned off the VPN, and the second image is when I tur...

i totally agree with you

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the same with me

wide solar Jul 17, 2025, 8:59 AM

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pls solve it asap

short pumice Jul 17, 2025, 9:16 AM

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Same. I'm at HK still cannot enter.

umbral kelp Jul 17, 2025, 9:18 AM

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For PC: Steam\steamapps\common\Dragonheir Silent Gods\logs
For Android mobile: Android/data/com.sgra.dragon/files

Please locate the log files that end with .log. If you haven't enabled the display of file extensions, you might not be able to see files with the .log suffix. For example: dragon_log_xxxxxxxx.log. Please package all the log files and send them to us.

Once we have collected the information you provided, we will immediately submit it to the team for verification and processing. Thank you for your understanding and cooperation!

ocean sparrow Jul 17, 2025, 9:20 AM

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ios

umbral kelp Jul 17, 2025, 9:24 AM

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ocean sparrow ios

There are indeed some login issues on iOS devices. We'll work to fix them as soon as possible tomorrow. If you still encounter related problems after the fix, please feel free to contact us again.

wide solar Jul 17, 2025, 10:54 AM

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📎 dragon_log_20250717_18.log 📎 dragon_crash_1752748113.log

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📎 dragon_crash_1752748026.log 📎 dragon_crash_1752747864.log 📎 dragon_log_20250717_17.log

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pls solve it asap

wide solar Jul 17, 2025, 11:14 AM

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@umbral kelp hong long have the result？

wide solar Jul 17, 2025, 12:38 PM

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@umbral kelp i look forward to your reply

umbral kelp Jul 17, 2025, 2:28 PM

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wide solar <@972043859284606987> i look forward to your reply

Your feedback has been reported to the team. We’ll keep you updated as soon as there’s any progress to share.

ocean sparrow Jul 18, 2025, 12:31 AM

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umbral kelp Your feedback has been reported to the team. We’ll keep you updated as soon as t...

When will it be resolved? I’m unable to log in

umbral kelp Jul 18, 2025, 4:17 AM

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ocean sparrow When will it be resolved? I’m unable to log in

Our development team is still checking. I will get back to you if I have any updates from them. Thank you!

#can not enter