Black screen issue

[quasi rover]

Android. Game after update displays only black screen. Restart many times - did not help. Even cell phone restart did not help.

[swift plume]

After updating on Steam, the game window shows a black screen, and I've restarted the game multiple times, but the result remains the same - a black screen.

[paper ice]

Did you try deinstall the game and reinstalling it again?
Helped me. 🙂

[swift plume]

let's try it now)

[spark arrow]

Still for the black screen issue

[cloud hare]

Dear Traveler,
May I kindly ask what device you are using? Currently, we only support Windows 10 and above. If you are using Windows 7, a black screen issue may occur after downloading.

[cloud hare]

Dear Traveler,
Regarding the black screen issue you have reported, please kindly provide the following information:

1. Device details：
2. Game log：

How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[cloud hare]

Hi Traveler, thank you for providing the device information. Could you please provide the log so that we can send it to the dev team for further checking? Thanks!

How to provide logs:
PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.

[swift plume]

I have deleted the old client and am currently downloading a new one. I will report the results once I have downloaded it.

[jade herald]

Same here

[cloud hare]

Dear Travelers,
Regarding the black screen issue you reported, you can try the following methods to resolve it:

1. If you are using a PC device, please ensure that your system is Windows 10 or above. If your device meets the requirements, try logging in multiple times (wait for about 30 seconds to see if the game loads). If re-login does not resolve the issue (remains stuck on the black screen), you can try uninstalling and reinstalling the game (open the associated folder and uninstall Steam. If residual files are found, you will need to delete them).
2. If you are using a mobile device, you can try uninstalling and reinstalling the app.

If the issue persists, please provide the device information and latest game logs:
How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[cloud hare]

Dear Traveler,
Please refer to the response above and try fully uninstalling the game.

[toxic needle]

Same here. 4th time uninstalling and installing again. Full shutting down pc and reloading as well didn't solve the problem either

[fossil arrow]

installing to disk C default path helped me, was black screen when reinstalled to disk F and errors in log about app not found in some path xD

[toxic needle]

It is default installed to C

Starting it as administrator did fix the problem

[quasi rover]

Issue 100% RESOLVED. For Android, Uninstall game (updated over old version) and Install again. For PC. Delete old/updated game from Steam, THEN go to you C:\Program Files (x86)\Steam\steamapps\common folder and MANUALY delete Dragonheir Silent Gods folder - then Install the game and all working. SGRA | Flora please share with IT support - it may help other players.

[ancient token]

Just wait tilö the game is fully updated... and download late wednesday... my alliance members said they had like 5 or 6 patches since they reinstalled today... and game doesnt have to be ready today, relaunch is for 17th 2am utc+0

[cloud hare]

Thank you for sharing the steps. This is what the IT support said💗

[vernal kindle]

I have uninstalled and installed back the game, still with Black screen

[rigid grove]

This worked thank you your a LEGEND lol

[woeful anvil]

To fix the issue on Steam Client you just need to check the integrity.

[barren carbon]

False, i did try that and didnt work, but someone else share the solution, uninstall the game then delete all remains including the dragonheir folder in ^common folder^, install once again then should be fixed.

[whole ether]

On PC:
Delete old/updated game from Steam, THEN go to you C:\Program Files (x86)\Steam\steamapps\common folder and MANUALY delete Dragonheir Silent Gods folder - then Install the game and all working