I'm trying to create a ticket to the support center.
One of the mandatory steps is to send a check by email. When I click the button, it gives an error (as in the screenshot).
Question: how to create a ticket?
#I can't create a ticket to the support center
normal current
radiant dragon
Did you ask for a verification code via e-mail? below your e_mail on the right side. This may take some time but should arrive when clicking onto "send verification email". Then you should be able to get the code
visual hinge
If thats not working: Service@sgrastudio.com can be used too
normal current
Did you ask for a verification code via e-mail? below your e_mail on the right s...
Well, of course I asked for the confirmation code by email. I just hid it on the screenshot on purpose, because it's personal information.
Thanks, but the advice is useless. After clicking "Send verification email", the message "Submussion failed. Please try again" appears. Who did I take the screenshot for?
normal current
If thats not working: Service@sgrastudio.com can be used too
Should I just write to this address from my email?
radiant dragon
Should I just write to this address from my email?
Yes you can do that.
visual hinge
If the websolution doesnt work now, yes
normal current
Yes you can do that.
I understand, I will do it. But it is very convenient in 2025, if you know what I mean 🙂
normal current
If the websolution doesnt work now, yes
As far as I know, this problem has been around for a long time, but it has not been solved. It's just that I have only just encountered it now.
radiant dragon
Well, of course I asked for the confirmation code by email. I just hid it on the...
I didn't mean it to be condenscending or any other way to be hurtful. Many smaller things (in my opinion) can get solved by asking if everything has been done prior to Flora or staff looking into your case.
I'm sorry if that was the impression I left with you.
For further information after the weekend staff tends to get to the bottom of bug-reports but as lately there have been many bugs reported it may take some time.
normal current
I didn't mean it to be condenscending or any other way to be hurtful. Many small...
I understand everything, no complaints. It was just a strange piece of advice. Of course, I tried all the options and realized that there was a problem. Only after that I created a bug report.
Selecting a different account type or email address does not solve the problem. The behavior is the same. Unfortunately, the problem exists.
radiant dragon
I tested it and recreating what I saw from your picture above. My request worked and otherwise I got suggested this which indicates that the E-Mail from Tobi and this E-Mail is the intended response to your problem.
rancid grove
normal current
I tested it and recreating what I saw from your picture above. My request worked...
Unfortunately, I was unable to write to the support service via https://global.yzfchat.com/newgames/universal_pc/kfue3355f81c5c3115/#/app/home
I wrote directly to the email Service@sgrastudio.com
I will wait for an answer.
fast turret
I'm trying to create a ticket to the support center.
One of the mandatory steps ...
Dear Traveler,
We sincerely apologize for the inconvenience caused. The customer service webpage link was incorrect. In addition to contacting us through the email address as Tobi mentioned, you can also access the form page through this link:
https://global.yzfchat.com/newgames/scene_product.html?scene_id=1724401319015697&gameid=28111&platid=5&topc=1&lang_type=en
CS Email Address: Service@sgrastudio.com
We will also replace the incorrect link as soon as possible.
normal current
Thank you very much!
Now it works.