Wrongly appraisal bug

[verbal quail]

I do not know the reason yet, this is a report for a situation that happened to me and atleast @lament pike too.
We login on website to get our appraisal. Enter character to be apraised, and get a rank lower than expected. We do not confirm.
I tried again once more and get same result i did not expect (i got S+ ranking while i calculated with the data shared that i have minimum over 50k, SS being 45k-99k).
I connect to the game. I do nothing but go to website, and appraise again -> SS rank given.

@lament pike shared same situation (i do not have his calculation), but he connected to website and get SS rank, do not confirm and leave.
After connecting in game he appraise again and get appraised at SSS rank.

To my understanding, one of the stuff that is supposed to take in count is not before we connect, then it refreshs and take it in count. Could be dice / wyrm saved up for example.

In my case, here are my screenshots from earlier today :
1st appraisal. Calculation. 2nd appraisal after connect.

The reason i did a ping to Blanka is here

[shut escarp]

Dear Traveler,
To better verify if there are any anomalies, please provide the character ID or nickname of the character that participated in the event.

Thank you for your understanding and cooperation!

[verbal quail]

Sorry about that, in my case:
Sop4Nex is in game name

[lament pike]

CLS_Blanka

[verbal quail]

this report was done not to say i am wrongly appraised (not anymore) but so you can be aware that wrong appraisal are done and sometimes only connecting in game is enough to correct this. It might be a problem for several wrongly appraised players if they confirm too early

[lament pike]

I am not looking for any fix on my account becouse now it is saved on the SSS. But if it happened to use for sure happened with other players as well.

[shut escarp]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[shut escarp]

After checking, your actual valuation result is SS, so is the result you saved S or SS?

[verbal quail]

results saved for our cases are fine. I am ranked SS as expected and blanka is SSS as expected.
BUT
We were wrongly appraised before, and we could have confirmed the wrong one. We only wanted to forward this information and how "connecting in game" was enough to correct it

[finite pelican]

There are players who did save wrong result.

[echo hedge]

Perhaps there could be a function "refresh evaluation" as people may still get wyrm, helios and even top-up crystals.

[frosty cosmos]

Hello)
Same bug
1466913660422022149

[leaden echo]

Beer_Beard
2385508265863628800

assigned rank SS. according to calculations should be SSS

[manic shard]

The same problem, but I already saved the result.

[vague flax]

Blaze80, 1446928925072544768 Say i am S+ but got over 50k och points after calculating. Got 5 exclusive heroes, 45 legends, 35k wyr, 38 heliot dices, 10 red artifacts and 31 legendary aritfacts, and some rest that i didnt count or know what it is,, for example "Rare excluseive heroes" or what it was. But above should take me over the limit to SS

[plucky loom]

Hello! Former US server player. I checked my emails for my past transaction history and was able to find some of my roster. Per your appraisal if we spent over 1,000$ we would start at a minimum 20,000 pounts for US based. Per the calculator, ive had many artifacts, including several exclusive heros. If it's possible to recheck my appraisal please. My UID is 2540742336938627072 // DearDarlaXIII

[rapid plinth]

Same issue here as far ive seenn with the Legos artifacts exlusive heroes i should be much higher then S ranked my UID 2548483101852149760 could u please check it thanks

[late urchin]

My rank is SS, but must be higher after calculating, my UID 22805424744785920, could u please check again, thanks

[formal gate]

Hello! Can you please tell me if the awakenings of legendary heroes are taken into account in the calculations? If not, that's super weird, since they are the same duplicate heroes.

My rank is SS, but must be higher after calculating, my UID 2431670508047720448, could u please check again, thanks

Here is my result after calculation. I took into account inspirations as well.

[rain wolf]

Is it possible to recalculate my account?

dikiroi,2457847867212809216

[wintry oriole]

Mostlikely hidden ex are 5k (khrysos etc) and Real ex 3k (hvita, ozul etc)

But we dont know for sure 😦

Maybe @shut escarp can enlighten us here..m.

[leaden echo]

@shut escarp

on this account
Beer_Beard
2385508265863628800

[wintry oriole]

But if rare and ultra rare are thebother way sround on heroes, less than 100k is correct

So we need to know what heroes are in what category

[leaden echo]

ultra rare have their own artifact, so this is flora, hvitar and others

[formal gate]

@wintry oriole But that would be super weird. Don't you agree?
And doubly illogical, considering that an ultra rare legendary artifact costs 5000, and the hero doesn't.

[formal gate]

@wintry oriole Can you please tell me if the awakenings of legendary heroes are taken into account in the calculations? If not, that's super weird, since they are the same duplicate heroes.

[verbal quail]

he said they are supposed to be taken in count, and he asked higher ups

[wintry oriole]

It isnt said anywherey inly that the artifacts are that category

[wintry oriole]

But the support exclusive are less i5 than the artifact ex

[wintry oriole]

They said they should be in it, yes

[leaden echo]

it is also clearly written there that exclusive artifacts belong to the corresponding column, and heroes of the same caste too. should I send screenshots? 3 people were counted, and they got more than 100,000 points

[wintry oriole]

Just wait for the answer from flora

[formal gate]

In this case, I have more than 105,000 points, but the rank is still SS.

Please tell me where I should write to have my question considered?

[leaden echo]

i am waiting

[wintry oriole]

You did here, so wair for flora (but could be monday)

[verbal quail]

be patient? 🙂

[formal gate]

I understand you. Thanks for the answers!

[formal gate]

Yes, of course 😉

[rain wolf]

Will anyone answer? I need help!

[verbal quail]

you need to be patient 🙂

[rain wolf]

🥹

[echo hedge]

Enjoy the week end - the state of the event won‘t change 🙂

[wintry oriole]

Event is running almost 3 month, so one weekend isnt too bad to wait, so everyone be Patient please.

[robust scarab]

I want mine redone as well

[robust scarab]

I should get SSS after my calculus,
my ID:
2041122924237737984

[formal gate]

Hello!
Is there any news on our questions?

[leaden echo]

@shut escarp
is there any information on this account?

[shut escarp]

Dear Traveler,
Thank you for everyone's feedback. I have reported all account situations to the team for verification. There are quite a few messages to process, so if you don't receive a reply today, please create a new ticket to report the issue. Thank you.

[shut escarp]

Dear all,
Thank you very much for your patience. After confirmation, we refreshed the data last Friday following the feedback received. Therefore, even if you saved incorrect results before the data refresh, the corrected valuation results have also been refreshed accordingly. We recommend logging into the event page again to view the latest results. If you still have questions, please create a new ticket and provide a screenshot of your latest valuation results and the nickname/ID of the character you participated with. Thank you!

[verbal quail]

Thank you!

[woeful breach]

For what?

[shut escarp]

Dear dikiro,
After checking, your participating character only has one epic hero, and the valuation result is normal. Please note: players can log in to their existing Dragonheir: Silent Gods account (Google, Facebook, Apple) and select 1 character for evaluation. Once you proceed to the next step, the character cannot be changed. If you have already selected a character and proceeded to the next step, we sincerely apologize that this operation cannot be reversed.

[woeful breach]

But you can just refresh this account... That's a lie about "cannot be reversed".just don't want to bother..

Say the truth...

Nobody will blame you for our mistakes

[spiral compass]

does inspiration count?

[shut escarp]

Yes, it will be counted in the evaluation.

[spiral compass]

well then I also got wrong result
Can you assist?

[verbal quail]

you need to share id or ingame name for that
And as flora just said, i bet you need to create a new ticket

[leaden echo]

What form will the response take to review the incorrect account rating?

[spiral compass]

Bet, hows your report going?

[verbal quail]

mine was fine since start, i made the report for others
You can check above the discussion to see what they need from you to help you

[spiral compass]

what's the progress of your report?

[verbal quail]

sorry i don't get your question

[spiral compass]

Nvm

[shut escarp]

Dear Travelers,
Sorry for keeping everyone waiting. I will reply to each of your account situations one by one. If there are any omissions, please create a new post to explain your situation. Thank you.

[shut escarp]

Dear DearDarla,
After verification, your account valuation level is S+. You can log in to the activity page for evaluation.

[plucky loom]

Do you track just the history of payment as I have looked back and I've spent over 1k which is 20k points. I also have had numerous artifacts and exclusive heros. Would you know my total points would be?

[shut escarp]

Hi, please check the direct message I sent to you.

[shut escarp]

Hi Nobitobi, after verification, your account valuation level is S+.

[shut escarp]

Hi ryuhayabusa, after confirmation, your final assessment result is SS, with no abnormalities. The estimated result is based on data captured during the valuation process, and subsequent asset changes will no longer affect the valuation.

[shut escarp]

Hi bugalol, after confirmation, your final assessment result is SS.

[plucky loom]

I responded to your messege. Awaiting your reply

[shut escarp]

Hi Jedimaster, after confirmation, your final assessment result is S, with no abnormalities.

[shut escarp]

Hi Eladiele, after confirmation, your final assessment result is SS, with no abnormalities.

[shut escarp]

Hi Юра, after confirmation, your final assessment result is SS, with no abnormalities.

[vague flax]

Will count again. But can you confirm that my 5 exclusive heroes gets me 25k of points in total?

[plucky loom]

Are you US based?

[vague flax]

In EU

EU
But 5 exclusive =25k
45 legend = 13.5k
40 dices = 1.4k
10 red arti = 3k
32 yellow arti = 3.2k
36k wyr = 3.6k
Above is about 48k without counting epic and rare heores

[shut escarp]

Dear Travelers,
I have replied through the new post you published. This thread has many player replies, making it easy to miss or confuse responses. If you have any objections to the results, please create a new post so we can better follow up. Thank you.

[echo hedge]

5 exclusives may also count as 15k. (Rare legendaries)

[vague flax]

Ahaa so how do I know which one i have?
How long is the event.

My 5 exclusive have so they can get their artifacts. But dont have their artifacts.

I have.

[echo hedge]

That’s the problem. Nobody knows for sure 😅
But regarding the drop rate it seems dd-exlusives like Flora or Hvitar are more common than the support exclusives like Grishnaar or Rheyta.

[vague flax]

Hmm should be that the exclusive is the ones that have their own unique artifact. Which my.have

The screenshot says so. So i should have 25k with thoose 5 exclusive i have:)

[verbal quail]

that is assumption, check the CN version where selector is used at 300 for rare leg

not ultra rare one

[echo hedge]

That’s a personal opinion not official definition.

[vague flax]

Hmm so then that pinned photo is wrong. At least my account proves it:)

And by 2 since i only need 3-4 exclusive heroes

[echo hedge]

I would have SSS with this definition… 😅

[vague flax]

Well need to go out for a bit.
But how long is the event?

I will say something in the general chat so we can figure out what heroes it applice to

[echo hedge]

At least you‘ve time until relaunch 🙂

[wintry oriole]

3 month

[vague flax]

The problem is that the dices will be worth more in the relaunch. Might pick up an artifact or two. So will not roll untill relaunch.

[vague flax]

Ok so it is time after relaunch;)
Then ss should be doable

[wintry oriole]

Only old version Accounts get appraised

[vague flax]

I had a break untill maybe 3 weeks ago. But started long time ago.

[shut escarp]

Dear Traveler,

Thank you for your feedback. After verification, your valuation score is 98947.2, corresponding to an evaluation result of SS+, with no anomalies detected. Please note:

1. Your evaluation was conducted on June 19, and any subsequent asset changes will no longer affect the valuation.
2. The scores for legendary heroes vary (categorized into SP, SSR, and SSR+, with the specific list currently unavailable for disclosure). The evaluation rules are consistent for all players. If you would like to know the specific score details, feel free to message me privately.

[frosty cosmos]

Thank you! I wrote to you in private!

[formal gate]

Hi! I wrote to support and they told me the following: "The evaluation will also take into account the incentive level; soul engravings will be counted as one hero and will be differentiated based on the type of legendary hero for the calculation."
I understood correctly that if my heroes have awakenings, and soul engravings are not separately in the backpack, then they will not be taken into account?

[formal gate]

And another question. Why did they answer me like that?
"According to the information verified by the system, the date for participating in the evaluation was June 22. Any asset changes after that date will not be included."
I just haven't confirmed my result until now.

[shut escarp]

Dear Traveler,
We sincerely apologize for any confusion caused. Upon confirmation with the team, your latest score is 99,250, which corresponds to the SS rank. If your hero has been inspired, it will be included. For example, if a certain hero's inspiration level is 5, it will be counted as 6 heroes. Soul Imprints will also be factored in, calculated based on the hero's corresponding quality.

[formal gate]

Hello!
Thank you very much for the information.
In fact, I lack 750 points to reach the SSS rank. I can conditionally save up wyrmarrow for another week and reach 100,000, then confirm the result? And with this option, will there be a SSS rank?

[shut escarp]

If you do not save the evaluation result now, the resource changes in the future may refresh your score. You can revisit it later and check the evaluation results. If it reaches SSS, you can choose to save it. Please note: the evaluation is based on the required resources available before the release of the new version.

[formal gate]

I just took a screenshot.
I haven't pressed the "confirm" button yet.

[heavy anchor]

Hi Flora! I have a question, if I do the evaluation now like that without confirming it and my account evolves before the release of the new version, will the changes be taken into account in the result or it's definitly locked ?

[verbal quail]

as long as you do not confirm, it will evolve until before the update, that is exactly what flora is saying on the message you answered ^^

[heavy anchor]

Oh ok I wasn't sure, thanks for confirming because I read somewhere once it was done it was locked but it's just until it's confirmed

[formal gate]

@shut escarp, hello! Since then, I have received many crystals and heliolites. I have definitely already scored 750+ points. Why is my rank not SSS? How many points are on the account?
I re-entered the rating page, as you asked, but nothing has changed.
At the same time, I try to communicate with the support service via phone, but they take a very long time to respond and do not really answer anything. There is little time left to evaluate the account, and the problem is not solved. Please help.
ID: 2431670508047720448

P.S. I just got 2 more legendary heroes from purple spins: Talver and Sutha. That's +600 points. But I'm still SS rank. Why? It's bug! Please figure it out.

[final venture]

The time when you first entered will be saved for the evaluation. This will probably not take your newly acquired material into account as stated in the rules

Also it’s weekend for them as well so might need to wait until Monday for a response.

[verbal quail]

as long as you do not confirm it is not supposed to do not be updated at all. As it happened to me and it went from S+ to SS
but for waiting monday i agree ^^

[karmic nacelle]

Hi all lovely DH Devs same problem here 4800 pionts on account with this setup and artifacts ... setting all right during process and still got calculated like newbie player ( playing for day one almost every - day ) thanks for help have a nice day and enjoy ur weekend. UID : 1531230702115573760

[verbal quail]

remember S+ os already above average player.
If i look at your account and assume for number of epic and rare servants, this is the results you get from the screens:
From what i see there, you would need almost 600 dice saved up to get SS ranking in this event.
#🐲┆dragonheir-chat message
Here is a link to a calculator if you want to try by yourself
SS is 45k to 99 999 points

[finite pelican]

That's 20-25K points without even counting, way too low for SS score.

[karmic nacelle]

u can count again and watch the screen 4800 on screen S+ .... S+ is 16k+ so its bugged

[echo hedge]

4800 is not points but wyrmarrow 🙂

[karmic nacelle]

thats what iam talking about i will get just 4800

it counts me as returning player not veteran for some reason

same like 50 ppls around here posting the topics here

[wintry oriole]

But seeing your screenshots you are a veteran and git grade as one, but that screenshots dont Show goods worth of 50k+ points

So 4800 wyrm seems valid with s+ score

[karmic nacelle]

problem is its probably count the second account/not the main

[wintry oriole]

Dnd and seasonal heroes dont get counted for example,

[wintry oriole]

Well, than wait for flora on monday and she can check which hero got counted, but according to your Screenshots, s+ is correct

[echo hedge]

16k-45.9k points gives you 4800 wyrm. 🙂

[karmic nacelle]

i know that i was counted SS now iam S+ when i refresh

[karmic nacelle]

I will wait for confirmation from devs probably u r right guys and its S+ but 1st it shows SS i just want confirm what changes 🙂 have a nice day all

[formal gate]

@wintry oriole, hello! Maybe you can help me with my problem?
I described everything in detail above. The assessment will soon be over, but the problem is not being solved 😦

[verbal quail]

You most likely wont get answer before week end ends and week srarts anyway
And event period is lasting for 40days + i think so it has time to be updated too

[shut escarp]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[leaden echo]

@shut escarpHello. Is this information true?

[verbal quail]

our chief mod will not announce this like that without confirming with higher ups ^^

[wintry oriole]

#1385601486318469291 message

Announced by flora too 😉

[formal gate]

@shut escarp, @wintry oriole, good evening! I want to inform you that my problem was solved by customer support. Thank you very much! 😉

[shut escarp]

I'm glad to hear that your problems have already been solved. If you have any other issues, please feel free to contact us at any time. Thanks a lot for your continued support and have a nice day!

[shut escarp]

Dear Traveler,

Upon thorough review by the relevant team, your original account appraisal result was confirmed to be S+, with no irregularities detected.
We sincerely appreciate your feedback and understanding.
Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. We remain at your service.