Can't verify to pre-register

[dense ember]

Tried pre registering and cant get the site to send verification code to me.

Google play & minded account are : [e-mail]
UiD
2396204390952652800

Have missed on on all rewards available to date since the site launched as im a daily player.

This ks enough to make me not play the relaunch

[pale slate]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[dense ember]

Thank you as this effects both the pre register event and the relaunch summon event as well

[pale slate]

Dear Traveler,

We have checked that [e-mail] has been successfully bound. Could you please refresh the web activity page and check if the binding was successful?

[dense ember]

It works for the summon pulls page

Does not work for the pre register gifts

[pale slate]

Dear traveler,

There's a small question here. Are you saying that the pre-registration page shows that you have completed pre-registration, but on the pre-registration page, you cannot receive the email verification code, which prevents you from successfully subscribing/binding? What specifically does "pre-register gifts" refer to here? Does it mean it's not counting towards the pre-registration inviter?

If you mean it's not counting towards the pre-registration inviter, please note that pre-registration and pre-draw card are two different activities, so the participation entry and counting methods are also different. If you want to count towards the "Invite Friends to Pre-register" task bar, please generate an invitation link from the pre-draw card task interface and share it with the invitee to participate.

[dense ember]

I ha e started collecting my summons already but this page still won't let me register

[pale slate]

Dear Traveler,

The development team has processed this issue. You may refresh the event page to check.

[dense ember]

Thank you

@pale slate

[pale slate]

With pleasure. Have a nice day!

[modest galleon]

I also have same problem as above with previous registering my account. I have tried both Facebook and Gmail but comes up with unknown errors

My account is 2120780502199242752 and Gmail to bind to is [e-mail]. I just want to get rewards for pre registration and summon event

[pale slate]

Dear Traveler,

Regarding the "unknown error" prompt, could you please clarify whether this error occurred when logging into your third-party account during the pre-registration event, or when you were performing email verification? If the unknown error appeared during login, please let us know which third-party platform you intended to bind (such as Google/FB).

Looking forward to your reply.

[modest galleon]

The unknown error occurs when I try my google account for the summons event which is fine until I tried to pre register and perform email verification which comes up with unknown error. I'm trying to bind my email account as above [e-mail]

[fathom cave]

Não consigo me registrar

[pale slate]

Thank you for your reply. Already reported.

[modest galleon]

Thanks for your help

[pale slate]

Hi Traveler, may I know your in-game character ID and which email address you want to bind, thank you!

[fathom cave]

id: 2066596860074876928
E-mail: [e-mail]
nome de personagem: Kaibs

[fathom cave]

Boa tarde, alguma novidade?

[fathom cave]

Boa tarde já foi resolvido o problem

[pale slate]

Dear Traveler,
Regarding the issue you reported about not receiving the verification code, our development team has resolved it. Please refresh the webpage to check.

[pale slate]

I'm glad to hear that your problems have already been solved. If you have any other issues, please feel free to contact us at any time. Thanks a lot for your continued support and have a nice day!

[modest galleon]

I'm still having problems with pre register and not binding. Still comes up with unknown error. The pre summons has finally allowed me to pre register to get my dices but unfortunately comes up with unknown error and not receiving verification code to bind account

[modest galleon]

I'm worried that I won't get my rewards from pre registration 😫. Please help 🙏

[pale slate]

Dear Traveler,
Thank you for your patience. Could you please confirm whether the unknown error appears when logging into the pre-registration page, or if you can log in normally with your third-party account but are unable to receive the email verification code?

[pale slate]

Dear Traveler,
The development team has processed this issue. You can log into the event page to check again.

[modest galleon]

Thanks for your help. Everything is working fine now 👍

[tame shore]

I also have same problem as above with previous registering my account. I have tried both Facebook and Gmail but comes up with unknown

errors

my email account as above
[e-mail]

[pale slate]

Hi Traveler, may I ask for your in-game nickname or character id so that we can help you further? Thanks!