Block Account

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I have logged into my DragonHeir account and this error message appears.
"Your account has been blocked. If you have any questions, please contact customer support. Error code: 1006

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Dear Traveler,

To better assist you, please provide your in-game character ID or nickname. Thank you.

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Jonaa01
1538689776489969664

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Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

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Thanks You!

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Dear Traveler,
Upon investigation, we found that this account has already had a player report to our customer service system regarding account theft. At the player’s request, we have temporarily suspended the account (it will be unbanned recently).

Please note that in order to maintain a secure gaming environment, we do not recommend private account transactions. If there is a dispute over account ownership between you and another player, we are unable to determine the rightful owner. Therefore, we suggest you communicate directly with the player currently logged into the account to resolve the issue.

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Dear Customer Support,

The account in question is rightfully mine, and I can provide conclusive evidence to prove it. I have never engaged in any fraudulent activity—I invested my own money into this game and this specific account. You can verify that all transactions were made from Spain, under my ownership.

Attached are the proofs of my purchases and account ownership for your immediate review.

I have contacted you privately for further details.

Thanks You

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Dear Traveler,
Thank you for your response. Please be assured that our accounts are highly secure and there is no risk of them being compromised unless the account owner shares their information with others. As clearly stated in our User Agreement, account sharing or trading is not supported.

Regarding your account situation, we have noted that you have reached out via private message. We will continue to communicate with you directly through private messages.