Error in the pre-registration call event.

[small mulch]

I passed the pre-registration on May 9th or 10th. On the first day of the challenge event, June 10th, I cannot receive a pre-registration reward.

[mystic fox]

This might help, I'm having the same problem
https://discord.com/channels/928541801260908546/1381980393523380244

[round leaf]

Dear Traveler,

Regarding the issue you reported about the abnormal task counting, please confirm if your operation was correct and complete. According to the rules:

1. The invited person should have never pre-registered for the game before.
2. The invited person needs to click on the "invitation link in the pre-draw card" that you generated to jump to the activity page >> log in to a third-party account >> click on "Tasks" >> proceed to pre-register (Note: At this point, the invited person should see the inviter's nickname, otherwise it's invalid).
3. After the invited person completes the pre-registration according to the steps, they need to return to the pre-draw card task page and click "Completed".

If you are certain that your operation was correct, please provide the following information for further verification:

1. The in-game character ID/nickname of both the inviter and the invited person (if the invited person doesn't have a game account, this is not necessary)
2. A complete screen recording of the operation (including all links clicked)
3. Screenshots of the invited person's pre-draw card tasks

[small mulch]

I have a problem not with the invited, but with my pre-registration, I can't get a reward for completing pre-registration.

All screenshots are attached above

[novel owl]

Did you click "completed"?

[round leaf]

Dear Traveler,

To better identify the issue, please provide a complete screen recording of your operation.

[small mulch]

How send you video with problem/ error?

[round leaf]

Dear Traveler,
We recommend directly copying the invitation link into your browser to complete the pre-registration process. After that, please return to the pre-draw page and click "Completed".

[small mulch]

Here is a video without an invitee, when I follow the link directly from the browser, the same thing happens. I have a pre-registration account, but it still doesn't give me a reward.

Here is a video from the browser

[round leaf]

Dear Traveler,
Thank you for providing the information. May I ask what your in-game Character ID is?

[small mulch]

2265740432769539072

[round leaf]

Dear Traveler,
Upon verification, the account you sent (2265740432769539072) has not completed the subscription process. Could you please let us know which third-party account you used to complete the pre-registration? (For example, which third-party account did you use on the pre-registration login page and the verification code input page?) Is it the same as the one used on the pre-draw page?

[small mulch]

The account used for pre-registration and the event is the same one - google account.

[round leaf]

Dear Traveler,

We have checked and found that 2265740432769539072 has not completed the subscription. If possible, you can go back to the reservation web to complete the binding and see if this task can be completed. Additionally, please provide the third-party account used for binding so that I can report it to the development team for further verification.

[small mulch]

I can't access the pre-registration site through the game account 2265740432769539072, but in general I pre-registered on the Google account to which account 2265740432769539072 is linked.

How can I fix this error?

[round leaf]

Dear Traveler,

Please ensure that the third-party account you use for pre-draw and pre-registration is consistent. For example, if you completed pre-registration using 123@gmail, then the third-party account you log in with for pre-draw should also be 123@gmail. We recommend that you log in to pre-registration using 123@gmail and complete the binding process again.

[small mulch]

I just unlinked my Google account from the mail and re-linked it by clicking the sign up for pre-registration button and then went to the event and logged into the same Google account and still gives out that I did not re-register.

[small mulch]

My google account - [e-mail]

[round leaf]

Dear Traveler,
Thank you for your patience. The development team has resolved the issue. Please log into the event page to check if you can now claim the summon attempt rewards for completing pre-registration.

[small mulch]

Everything is working, thank you.