Pre-summon event issue: invited friends not registering points

[drifting forge]

你好，我好像遇到了一个bug，在活动预召集里。我已经邀请了几个从未预注册和玩过的朋友，但为什么积分还是没有到账，仍然是0/6。明明有3个甚至更多的朋友被我邀请
I've been trying all morning, but none of my invites are registering

[cedar cobalt]

yeah me too

[lost hinge]

Same

[ebon bay]

Me three

[bronze abyss]

Those friends must not have registered before this event. So friends that registrerd during the previous account aren't usable.

[drifting forge]

Yeah, I get it. I mentioned earlier that I asked friends who hadn't played or pre-registered to help, but the points still aren't showing up

[gusty wind]

Dear Travelers,

Regarding the issue you reported about the abnormal counting of the "Invite Friends to Pre-register for the Game" task, please confirm if your operation was correct and complete. According to the rules:

1. The invitee needs to click on the "Invite Friends to Pre-register for the Game" link in the pre-draw card you shared, which will redirect them to the pre-draw card activity page (at this point, the invitee can see the inviter's nickname).

2. The invitee needs to click "Go to Pre-register" - "Go to Pre-register", complete the pre-registration, return to the pre-draw card webpage, and click "Completed" for the pre-registration.

If the operation was not performed following the correct process, it will not be counted towards the task. Additionally, the invitee should not have pre-registered for the game before.

We hope the above explanation helps you. If you have any further questions, please provide the account information of both the inviter and the invitee, as well as the third-party participation account information, so that we can further verify the situation.

[split basalt]

There are tons of ppl experiencing this.. I know 3 of the 6 invites followed this process. Only 1 was added as a friend on the pre-reg page, and none was registered as invites on the summons page.

[ebon bay]

Ditto

[gusty wind]

Dear Traveler,

Thank you for your feedback. From previous reports, we've found that most issues were due to operational errors leading to unsuccessful task counting. Please check the following points:

1. Ensure you used the [Pre-registration Link] shared from the inviter's [Pre-draw Card Page] to complete pre-registration. We recommend closing other website links during this process to avoid losing the [Reservation Code] due to link replacement.
   ****Additional identification: During pre-registration, the invitee should be able to see the inviter's name, as shown in the screenshot.

2. After completing the pre-registration invitation, the invitee needs to return to the Pre-draw Card page and click [Completed].

If you have any questions, please provide the following information:

1. Inviter's in-game Character ID/Nickname
2. Invitee's Character ID/Nickname (if you haven't downloaded the game or don't have a game account, this is not required) + Screenshot of the Pre-draw Card task interface after the invitee completes pre-registration
3. Complete screen recording of the operation

[drifting forge]

@gusty wind Thanks for getting back to me so fast, really appreciate it!
My problem has been resolved, although I lost 3 people I invited whose points didn't register on the first day of the event. On the second day, I invited new people and it worked, their points were registered successfully. Maybe on the first day, many people accessed the event website, causing some to experience bugs with different issues... I hope everyone who experiences the same problem as me or with different issues finds a solution and gets their problems resolved quickly. And with this post, I hope it can help others. Note: if you experience problems on the event website, try again the next day or clear the cache on your browser.