Failed to access character list. Please try again

[safe barn]

Dear support.

When trying to log in via google using the steam client i always get the error mentioned in the title ( attached picture)

Not using any sort of VPN or security software.
Using the latest version of windows 10.
Logging page doesn''t take long to load and have tried multiple browsers. -> Issue persists
Have verified integrity of files via steam -> issue persists
Have also clean uninstalled and installed dragonheir through steam -> issue persists

Issue is not at all present when im using my android device to play Dragonheir. Existing character loads normally there.

Please let me know in case u got insights to fix this or any additional information needed.

Thanks!

[near wadi]

Try relog/restart

[safe barn]

ive obviously tried that since ive uninstalled the game

[sterile kelp]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[sterile kelp]

Dear Traveler,

To better identify the source of the problem, we kindly request that you provide the game log.

How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Thank you for your understanding and cooperation!

[sterile kelp]

Dear Traveler,

Apologies for keeping you waiting. Based on the log you provided, we did not find any abnormalities. Our initial assessment suggests that the issue may be related to your network. It's also possible that access was blocked by a firewall or DNS.

[safe barn]

Cant be related to network since i can connect to the game just fine by using another device on the same network. Strange thing is that nothing was changed on this computer since the last time ive played the game

[rain lagoon]

Hmmm....I pre-registered AGES ago. Doesn't seem to acknowlege that. Linked Google for it. Have FB s a backup (I guess?), Added Discord, FB, and Youtube. Nothing. Not working. I'm guessing because I removed Chrome...kinda. One can't really "delete" it. Do I have to reinstall Chrome for any of this to work?

I don't dislike Chrome, so much as I don't need multiple browsers. I suspect ad blockers and such are the problem. Can't disable them if I don't run Chrome. Can easily disable in my current browser (Firefox)

[sterile kelp]

Hi, Traveler
To more accurately locate the problem, please follow these steps and provide more information:
[First Info]
Type "cmd" in the Start menu
Enter: ping arks-koala-live.dragongamena.com
Then send us a screenshot of the results displayed on the page. Thank you！

[Second Info]
Please confirm if you have performed any operations to update the system, network, or VPN. Additionally, please follow this path and provide all log information under this directory:

C:\Users[replace with your computer username]\AppData\LocalLow\sgra\Dragonheir Silent Gods

[safe barn]

sounds quite relevant to my situation , only real change on the computer is that i also stopped using google chrome BUT ive tried connecting dragonheir through it. though if you are experiencing the same issue could be related in what youre mentioning that it might need to get reinstalled

[sterile kelp]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team. If there are any updates, we will contact you immediately.