Preregister error

[white stone]

It gives me this "Unknown Error" after logging into the website to preregister. Preregister counter is set to 0 and it doesnt allow me to preregister

[worthy lance]

Have you tried it in a different browser?

[white stone]

yes

i even tried binding/unbinding gmail/facebook account
error persists

i think it's something related to my game account as at another time i've receibed an in-game mail with a survey but when i clicked to fill the form it returned an error "invalid access token"

[worthy lance]

Strange. I only have the above error opening the link ingame. But Safari works.

[pulsar basin]

Dear Traveler,

In order to further identify the issue, please try to provide the following information:

1. Your character ID/nickname
2. Your current location/region
3. The third party account you want to link/bind
4. A complete screen recording of your operation
5. The browser you used

Thank you for your understanding and cooperation.

[marsh vigil]

Same

[white stone]

Did you get it solved?

[marsh vigil]

Nope

[night frigate]

@white stone and @marsh vigil

If you dont provide the asked infos above, how can they help you xD

[austere inlet]

getting the same error, it was working fine couple of days ago and now when i enter prereg page see the same error and counter at 0

[pulsar basin]

Dear Travelers,

Please refer to the above reply and provide the necessary information so that we can better assist you.

[austere inlet]

nevermind it just a poor UX, web page shows that user is logged in but milo scripts you are using on the page throwing an error that user is not logged in, simple log out and log in fixed it for me

[quartz kettle]

where do i send it

[pulsar basin]

You can send me the necessary information through private message.

[marsh vigil]

Im sure they need 100s of rhe exact same video that will inevitably conclude on the issue with thier Google certificate

[pulsar basin]

Dear Traveler,

Please understand that we request players to provide necessary information in order to better verify and identify the issue, which will help us better present and reproduce the problem. We have currently received a video from one of the players, indicating that the "Unknown Error" occurs because the third-party account being used does not match the one initially bound. We suggest that travelers try logging in with the third-party account that was first linked to check again. Our project team is also working on optimizing this verification logic issue. Thank you for your understanding and support.

[tranquil copper]

Got the same error. Im using the initially bound account. Using latest Opera version