No puedo lograrme

[amber drift]

No e podido loguearme ni en mi iPhone ni en el PC, siempre queda bloqueado en el 7,8%

[river vapor]

Dear Traveler,

Thank you for your patience. Regarding the login issue you reported, please try switching networks and attempt to log in using a VPN. If the problem persists, kindly provide the following information:
Character ID/Nickname
Your region
Game Log

How to get a log: Steam\steamapps\common\Dragonheir Silent Gods\logs

Please locate the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log. Please pack all the log files and send them to us.

[turbid epoch]

The solution cant be “ use an VPN” you need to fix that issue ASAP and give a compensation

[visual hazel]

I'm totally agree with you bro, but be careful the way you talk to the staff member anyway. I'm sure you don't want to be rude, just a small reminder 🙂

[river vapor]

Dear Traveler,

After verification, we confirm that the connection issue was caused by carrier network fluctuations, which is beyond our control. We regret that we cannot provide compensation for this matter. We suggest using a VPN to log into the game during periods of network instability in your area.

Regarding the account login anomaly you reported in another post, this usually occurs when the third-party account used for login doesn't match the original one. We recommend trying to log in again using your third-party account. If you still cannot access the game, please provide the following information:

Lost Account Information:
a. Account creation date
b. Device used to create the account
c. Common login region and registration region
d. Screenshots of the first purchase and the most recent three transactions (include order number, date, purchased items, etc.):
This information is mandatory if you have made any purchases. If there are fewer than three transactions, please provide all related transaction screenshots.

Please create a new game account and link it to any third-party social account, and let us know the character ID of the new account. If the review process is successful, we will re-bind your old and new accounts, so please be sure to create a new account and do not provide information on the account you wish to continue playing with.

Friendly reminder: As multiple verifications are needed, the review process may take some time. Please rest assured that we will proactively contact you as soon as there is any progress. Meanwhile, we appreciate your patience and understanding. Thank you for your support!