#Cannot login on PC Steam version
1 messages · Page 1 of 1 (latest)
well, anything ?
Its weekend, there wont be any answer till weekday
ok thx.thought some mods might be here
Yes, i am here, but nothing i can do about that
aah, ok. no worries. i will play on phone but i really hate it 😦
have a nice weekend
no one on call to answer issues over the weekend? That's poor support for a service that should be working 24/7
Dear Traveler,
Sorry for the late reply. We've confirmed that if there is a prolonged delay in logging in after opening the webpage (including slow access to the login page or taking too long to enter your account details), it may trigger a timeout, resulting in the error codes [9999] [6]. We recommend switching networks or quickly entering your linked social account information.
If the issue persists, please provide the latest log information from the following paths:
- PC: Steam\steamapps\common\Dragonheir Silent Gods\logs
- Android mobile: Android/data/com.sgra.dragon/files
Please find the files ending with .log. If you have not enabled file extensions viewing, you may not see the .log suffix. For example: dragon_log_xxxxxxxx.log. Please package all log files and send them to us.
Once we have collected the information you provide, we will immediately submit it to the team for verification and processing. Thank you for your understanding and cooperation!
I can log in but my server and characters are gone
Its empty