Starting 2 days ago (coincidentally same time as last Firefox update) Facebook login through Steam version has new bug - you can't enter text into e-mail box. Password works normally, just e-mail box has this weird behavior. Workaround is to use mouse to paste your e-mail so it is just annoyance at this point but would be nice to fix it.
#Fresh new login bug
blazing turret
Yes me too have the same problem as Ragor mentioned, can you please fix it? thank you.
balmy horizon
Dear Traveler,
We have tested on our end and can confirm that email account input is working normally. Could you please try using a different browser to see if everything works fine there? If the problem persists, we kindly request that you provide us with a screen recording of the issue and any relevant logs.
How to provide logs:
- PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
- Android Mobile: Navigate to Android/data/com.sgra.dragon/files.
Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.
Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!
devout reef
Dear Traveler,
We have tested on our end and can confirm that email account inp...
Use different browser? And how we are supposed to do that if game uses it's own (I mean Tencent's) dll file and not normal browser?
balmy horizon
Use different browser? And how we are supposed to do that if game uses it's own ...
Dear Traveler,
Please provide the dragon_log_xxxxxxxx.log file. The log you have provided is a crash log. Could you try setting a different browser as your default browser and then attempt to log in again?
devout reef
Changing default browser to Edge didn't change anything. Here are the log from today's try.
balmy horizon
Changing default browser to Edge didn't change anything. Here are the log from t...
Dear Traveler,
Based on your previous logs, we haven't identified any issues. Please follow these steps to help locate the problem:
- Try accessing Facebook through a web browser to see if you encounter the same issue;
- Install and update the WebView2 control at: https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH
If the problem persists, please provide the logs located in C:\Users[your username]\AppData\LocalLow\sgra\Dragonheir Silent Gods for further investigation.
Thank you for your understanding and cooperation.
devout reef
Dear Traveler,
Based on your previous logs, we haven't identified any issues. P...
- FB works perfectly fine all the time when logging normally through browser.
- Install failed with "MS Edge WebView2 Runtime already installed" error.
- Log is for today, just opened game, tried to log in and left the game.
Ok, looks like I found a fix. In file "C:\Program Files (x86)\Steam\steamapps\common\Dragonheir Silent Gods\Dragonheir_Data\Plugins\x86_64\MSDKConfig.ini" I changed
[WebView]
DEFAULT_WEBVIEW_TYPE
from 2 to 1.
balmy horizon
Ok, looks like I found a fix. In file "C:\Program Files (x86)\Steam\steamapps\co...
Thank you for your reply. I would like to further confirm with you - is everything working normally now? Looking forward to your response.