Character not shown from the PC

[brittle agate]

I cannot find my character neither my server, connecting with google using the PC Steam version. My character id is 2569735078166679552 (If i login with my smartphone the account is still shown). Just noticed the following issue might be the reason:

[brittle agate]

Character not shown from the PC

[dense hemlock]

Dear Traveler,

Upon checking, we can confirm that there is a login record for your account. You can try logging in again with your third-party linked account on the PC Steam platform.

If the issue persists, please provide a complete screen recording of your operations, the relevant logs, and your device information.

How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

[brittle agate]

The issue is still appearing, I zipped the logs, hope that is fine ? I can login into the game, with my second character, but the main character is not shown / available.

3. Main character is missing

4. shown for 1 second during login, and repeated sometime if i stay in this screen

5. If i enter only the second char is shown // available

And thie android log files

and login with main char on adorid:

[dense hemlock]

Dear Traveler,

Thank you for your response. Upon checking, we've confirmed that your account has been successfully logged in on the PC platform. May I ask if everything is working normally now?

[brittle agate]

Sorry to say, on my desktop PC (Steam / Google login) I still have this issue. Tried also to uninstall the game, delete all steam and game data -> and tried with a fresh installation. Issue is still appearing

[dense hemlock]

Thank you for your reply. Your feedback has been submitted to the development team for verification. We will keep you updated on any progress in a timely manner.

[brittle agate]

Thank you

[dense hemlock]

Dear Traveler,

Thank you for your patience. According to the log you provided, the issue was caused by network problems. I'd like to ask if everything is working fine for you now?

[brittle agate]

I still have the empty character list and the error message about Failed to access the character list

[brittle agate]

Don't know if it help, i restarted my Network router , and now the games is forcing me to create a new character, the character load screen is still empty and the error message is still shown

[dense hemlock]

Thank you for your reply. I will forward it to the development team for further review.

[dense hemlock]

Hi, traveler
To more accurately locate the problem, please follow these steps:

Type "cmd" in the Start menu
Enter: ping arks-koala-live.dragongamena.com
Then send us a screenshot of the results displayed on the page. Thank you！

[silver wren]

i have the same problem and i try everything u said before

how to fix it it happened to me yesterday but after 10s tries worked but now nothing happen

[dense hemlock]

@silver wren @brittle agate Thank you for the information provided. I would like to confirm if you have performed any operations to update the system, network, or VPN. Additionally, please follow this path and provide all log information under this directory:

C:\Users[replace with your computer username]\AppData\LocalLow\sgra\Dragonheir Silent Gods

[silver wren]

its working now with vpn

i think the prob is my network

thank u

[brittle agate]

System and network updates have been done, vpn is not used, and attached the log files

[brittle agate]

Issue is now solved -> final reason is not clear to me, might be a damaged ntdll.dll or some other windows problem ... solution was to do a windows restore. Thanks to your support Flora.

[dense hemlock]

I'm glad to hear that your problems have already been solved. If you have any other issues, please feel free to contact us at any time. Thanks a lot for your continued support and have a nice day!