Game crashing constantly, unplayable

[lethal egret]

After I log in, I play max 5m, then I get "login succeeded" message (spam), followed by "reconnecting" and then this on screenshot. After 1m the game crashes. My connection is stable I have no other problems when using other apps or games, WiFi signal is fine. My phone is updated, tried reinstall, repair and nothing works.
This is a new game I started today same happens in both servers.

[lethal egret]

Anyone?

[neon scarab]

Reported your issue

[gaunt apex]

Hello, Traveler.

Regarding your feedback on [game reconnecting]:
In order to better confirm your problem, please provide the following information:

[Character ID]
[Device Model]:
[Network Operator]: (Example: Chunghwa Telecom / Far EasTone, etc...)
[Scenario where the issue occurs]:
[Frequency of the issue]:
Operation video (if available)]:
If you are installing the PC version of the game, please provide the following information.
[Game Log]:
(How to get the logs: Find the directory where the game is installed in the system files, click on it and there will be a logs folder)
[Game installation full path]:
(e.g.: Steam\steamapps\common\Dragonheir Silent Gods\logs)

For Android version, please provide the[Game log]:
(How to get the log: the log file under /Android/data/com.sgra.dragon/files/.)

Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log.

Please pack all the log files and send them to us. Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.

[lethal egret]

ID :2726377910795099136
Model: moto g14
Network: Nova
The scenario - frequency is described above, it starts after 2-3 minutes of playing.

Tbh I'm struggling to access the data files, can't find anything

[gaunt apex]

Dear Traveler,

When you experience a disconnection, you can provide the relevant logs through the path mentioned above. This will help the development team verify whether the issue is caused by network problems or the game itself.

[lethal egret]

Sorry I'm not very experienced with all this, I don't know where to find the logs.
Can you give me exact instructions? Like go to settings - there - there etc. So far I couldn't find anything. I have android 14

All I found is this, but android folder is empty

[noble lantern]

Logs on Android can only be drawn via laptop/computer connection

The path where to find them is above

[lethal egret]

Makes sense, I'm not using PC or laptop 😔

Graphics card died, and didn't bother buying a new one yet, I'm playing the game only from phone

Also, just went out of home, tried with phone data and another WiFi connection, and still the same. Game crashes, so I'm guessing it's something with the game and not the connection

[noble lantern]

Did you try the repair function? Maybe that helps...

[lethal egret]

Yes repaired first, then uninstalled and Installed, still the same

[lethal egret]

This issue started like 4-5 days ago, and kept getting worse and worse. My first account is halfway s1, made a new one and unfortunately the problem isn't gone. The game was running fine before this

[gaunt apex]

Dear Traveler,

We have forwarded your concern to our development team. However, since you were unable to provide the Log, we are unsure if we can verify the issue. In the meantime, we recommend playing the game under a stable network connection.

[gaunt apex]

Dear Traveler,

Regarding the frequent disconnection issue you reported, please return to the login interface, log out of your account, and then try logging in again.

[lethal egret]

Well, I restarted my phone and everything is fine lol.

Could never have thought about that but it was my last option