My account vanished

[split hedge]

I cannot find my character neither my server, connecting with google or apple, I feel like my account disappeared, I think this is my account id : 2259688705733623808 (from midasbuy, since i cannot longer connect into the game.)

[wispy panther]

Dear Traveler,

After checking, we found recent login records for your account 2259688705733623808. We would like to confirm if everything is working normally for you now?

[split hedge]

Everything went back to normal few hours later, but why my account has gone for few hours ?