can't procced in prologue

[wanton dove]

How to fix this?

[deft coral]

Hello, he can't go on, he did what the game said, summon the Starlight stone dice but can't go throw, can you help us fix it please? ❤️ @slate snow Thank you

[slate snow]

@wanton dove @deft coral Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[slate snow]

Dear Traveler,

The issue you reported regarding the sandbox exploration has been addressed. Please restart the game and check again.

[wanton dove]

Ok thank you very much

[deft coral]

@native jasper @slate snow Hi Flora, can you help him please? he has the same problem, thank you ❤️

[native jasper]

Hii , I need help here.🥹 I can't proceed in prologue. And I already used all my dice to summoned.

[native jasper]

@slate snow Hi Flora, anyone help me please.

[native jasper]

Since my account has been bugged for three days now, the customer service has been ghosting me, which is really disappointing.

[hollow echo]

Its chinese holidays, lunar new year, unfortunately only emergency staff is around, sorry 😦

[drowsy root]

@slate snow Hi. Im gaving the same problem. Can u help me?

[native jasper]

I’ve been experiencing this bug for a week now, and during this entire week, all I could do was log in and then be forced to log out.

I believe this issue should be resolved by Monday, right?

But to be honest, this has been an extremely poor gaming experience, especially for a game that has competitive rankings. It’s hard to imagine that when players encounter bugs at critical moments, they are left feeling helpless, with nothing to do but stare at the screen.

I’ve played quite a few games, but this is definitely the first time I’ve encountered customer service that takes this long to respond.

(Just to add: I’ve also played many Chinese and Taiwanese games, and even during Chinese New Year, there’s always customer support available to resolve issues immediately.)

[deft coral]

I'm sorry about that guys, I really hope they can fix it soon! Very sad about that honest @native jasper @drowsy root

[slate snow]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[slate snow]

Dear Traveler,

I sincerely apologize for the unpleasant experience. Regarding the sandbox exploration issue you reported, I have forwarded it to our development team for processing.

[slate snow]

@drowsy root @native jasper Dear Traveler,

Thank you very much for your patience. Regarding the issue you reported with the sandbox exploration, our development team has addressed it. You can log into the game to check again.

[drowsy root]

@slate snow Thanks so much for the help. Yes it's fixed. Thanks again

[native jasper]

@slate snow thanks Flora it's fixed.