Cant buy anything inside the game

[red talon]

We cant buy anything inside the game by Steam, still loading loading but never go to steam page to pay.
Please help!

@vestal gate Please, its happening with me and my brazilian crow, thank you ❤️

[vestal gate]

Dear Traveler,

As for the top-up issue you mentioned, an unstable internet or VPN connection may result in a failure to recharge. We recommend switching to a more stable VPN or internet connection and trying again. If this issue still persists, please provide us with the following information:
Your country
If you have used any VPN, please also tell us the VPN location
Game Log:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[red talon]

Thank you for your reply.

We don't use any VPN, I play from Ireland - Steam Ireland and the Internet works perfectly, I've never had this problem.

All players from Brazil who don't use VPN are also having the same problem when buying through Steam, where we play on the computer.

It's not just me, it's with all Steam players, I got information from people playing in Brazil, Ireland (Europe) and other countries with the same problem.

Thank you very much.

[vestal gate]

Thank you for your response. Please tell us your in-game character id and provide the game log for the payment failure. We will forward it to the development team for verification.

[vestal gate]

Dear Traveler,

The payment issue you reported has been resolved. Please restart the game and check again.

[red talon]

Thank you so much! it is fixed ❤️