DND set is not displayed

[marble ruin]

User id: 2456159006143382528

Tried it on both iOS and Android

The DND set is simply not displayed, as well as the battle pass. Regular store working

[fleet crystal]

Dear Traveler,

Regarding your feedback on the D&D Set and BP issues, please provide the following details:

Your location:
A video showing the inability to see the BP, and whether you can see other packs
Game logs：
How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[marble ruin]

I use only ios now

I created a new Google account, linked it, a sign with proof of age was displayed and everything worked

[fleet crystal]

Dear Traveler,

May I ask if your previous purchases with a different Google account were successful and without issues?

[marble ruin]

Yes. Everything was fine, but after one of the updates, I lost the link to Google, only iOS, and I can't link the old Google account, it says that the account is already linked to another character, although this is not true

I created a new Google account and the store stopped working

and now on the third account everything started working normally again