Помогите пожалуйсто проблемы с игрой

[fervent plover]

в игре Dragonheir Silent Gods 16.12.2024 заходил в игру через гугл аккаунт все было нормально а 17.12.2024 зашол а игра началась с начала мой ник в игре VanVeid почта: [e-mail]
ник: vladshapoval254
никнейм: VanVeid индиф.2438144479251947520
платф:пк гугл
захожу через Steam может не на тот сервер зашол хотел поменять но в игре снрвер всего один

я был в 3 сезоне

аккаунт был привязан

к гугл

[worthy spindle]

Dear Traveler,

Upon confirmation, your account migration has been successfully completed. According to the settings, travelers who have completed the migration confirmation can log in to their previous accounts using the linked account once the server is live. Therefore, please first ensure that you are logging in with the correct third-party account, as using an incorrect account will prevent access to your previous account information, resulting in logging into a new or unintended account. If, after multiple attempts, you are still unable to recover your account, please provide the following information:

Lost Account Information:
a. Account creation date
b. Device used to create the account
c. Common login region and registration region
d. Screenshots of the first purchase and the most recent three transactions (include order number, date, purchased items, etc.):
This information is mandatory if you have made any purchases. If there are fewer than three transactions, please provide all related transaction screenshots.

Please create a new game account and link it to any third-party social account, and let us know the character ID of the new account. If the review process is successful, we will re-bind your old and new accounts, so please be sure to create a new account and do not provide information on the account you wish to continue playing with.

Friendly reminder: As multiple verifications are needed, the review process may take some time. Please rest assured that we will proactively contact you as soon as there is any progress. Meanwhile, we appreciate your patience and understanding. Thank you for your support!

[heavy meadow]

Такая же проблема пропал перс

Тоже к фб был привязан

[fervent plover]

так чтож теперь делать ,жалко уже герои нормальные были

Устройство, используемое для создания учетной записи пк

Общий регион входа и регион регистрации европа украина дату создания не помню

[fervent plover]

это сриншоты новой учетной записи

[worthy spindle]

Dear Traveler,

For the security of your account, please send me a private message and provide the order screenshots for the following dates:

• 2024/05/16
• 2024/05/27
• 2024/10/17

Thank you for your cooperation.

[fervent plover]

скриншоты отправил

[worthy spindle]

Dear Traveler,

Thank you for your understanding and cooperation. We have forwarded the information you provided to our team for processing, which is expected to take some time. We will contact you promptly once there are any updates.

[fervent plover]

ок ! Спасибо!!!

[worthy spindle]

You're welcome. We are currently still in the process of verification, so please be patient. Thank you.

[fervent plover]

ок!

[worthy spindle]

Dear Traveler,

Thank you for your patience. The account issue you reported has been addressed. Please try logging into the game using your originally linked account to see if you can retrieve the lost account. If it is not recovered, please use the method with which you created a new account to log into the game and check.

We look forward to your response.

[fervent plover]

Всех С Новым Годом !!! Спасибо все впорядке только с призывом на день благодарения ,захожу призвать ,меня перебрасывает в файлы игры. Еще раз спасибо

[worthy spindle]

Dear Traveler,

Are you referring to being unable to participate in the Thanksgiving Summon event? If so, could you please provide a screen recording of the issue? This will help us better understand your problem. Thank you.

[fervent plover]

сканировал кьюар код вошол на смартфоне

теперь на смартфоне нажимаю забрать героя мне высвечивает

теперь на пк

нажимаю призвать и он вызывает окно с игрой

[worthy spindle]

Dear Traveler,

Thank you for your response. Could you please check if you can claim the reward through the mobile app?