I went to log into my account to play and no more characters or profiles created on a server appear, everything is simply empty. I hope they solve it because I spent a lot of time of my life playing.
#My account was deleted and my characters disappeared
river talon
rapid wolf
I went to log into my account to play and no more characters or profiles created...
Dear Traveler,
Upon confirmation, your account migration has been successfully completed. According to the settings, travelers who have completed the migration confirmation can log in to their previous accounts using the linked account once the server is live. Therefore, please first ensure that you are logging in with the correct third-party account, as using an incorrect account will prevent access to your previous account information, resulting in logging into a new or unintended account. If, after multiple attempts, you are still unable to recover your account, please provide the following information:
Lost Account Information:
a. Account creation date
b. Device used to create the account
c. Common login region and registration region
d. Screenshots of the first purchase and the most recent three transactions (include order number, date, purchased items, etc.):
This information is mandatory if you have made any purchases. If there are fewer than three transactions, please provide all related transaction screenshots.
Please create a new game account and link it to any third-party social account, and let us know the character ID of the new account. If the review process is successful, we will re-bind your old and new accounts, so please be sure to create a new account and do not provide information on the account you wish to continue playing with.
Friendly reminder: As multiple verifications are needed, the review process may take some time. Please rest assured that we will proactively contact you as soon as there is any progress. Meanwhile, we appreciate your patience and understanding. Thank you for your support!
river talon
a. I don't know the date the account was created
b. I created the account on the desktop
c. Region - Brazil
d. I don't have a screenshot
Deleted account name: CloudVision
New account: 2688800586592889856