Help

[hushed patrol]

I'm at the beginning of season 4, yesterday I went to log into the game and my server disappeared, could anyone give me some support, what happened? @sudden gate

[sudden gate]

Dear Traveler,

Could you please provide your character ID for us to verify? Thank you!

[hushed patrol]

@sudden gate I don't have my ID😭 💔 my nickname is Gordiinho, it's there in the image, this is my account, before the server disappeared

[sudden gate]

Dear Traveler,

It has been confirmed that your account has successfully completed the migration confirmation. Please first attempt to log in using the third-party account that was linked during the migration confirmation. If, after multiple attempts, you are still unable to recover your account, please provide the following information:

Lost Account Information:
a. Account creation date
b. Device used to create the account
c. Common login region and registration region
d. Screenshots of the first purchase and the most recent three transactions (include order number, date, purchased items, etc.):
This information is mandatory if you have made any purchases. If there are fewer than three transactions, please provide all related transaction screenshots.

Please create a new game account and link it to any third-party social account, and let us know the character ID of the new account. If the review process is successful, we will re-bind your old and new accounts, so please be sure to create a new account and do not provide information on the account you wish to continue playing with.

Friendly reminder: As multiple verifications are needed, the review process may take some time. Please rest assured that we will proactively contact you as soon as there is any progress. Meanwhile, we appreciate your patience and understanding. Thank you for your support!

[hushed patrol]

@sudden gate Account information: 👉 ​​the account was at the beginning of season 4, had the mount from season 1, 2, 3. My Nick in the game is Gordiinho, a dwarf character, had close to 50 Heliolite dice, and had between 58 thousand and 60 thousand Wyrmarrow , Brazil region.

Account creation date: I don't remember the exact date, I played season 1,2,3, I'm at the beginning of season 4.

Device used to create the account:
Redmi Note 8 cell phone

New account created:
ID 2688237628675231744

[sudden gate]

Dear Traveler,

For the security of your account, please send me a private message with a screenshot of your recharge order from 2024/05/02. The screenshot should include the date, item, and order number. Thank you!

[hushed patrol]

@sudden gate I sent it to your private

[hushed patrol]

I sent it to your private

[sudden gate]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[hushed patrol]

okay ☺️

[hushed patrol]

@sudden gate Hi, is there anything new ?
about the progress of recovering my account ?

[sudden gate]

Dear Traveler,

We are currently handling your issue, and we will update you promptly once it has been resolved.

[hushed patrol]

Ok!!!

[sudden gate]

Please rest assured that your account can be recovered. I will keep you updated on the progress.

[sudden gate]

Dear Traveler,

Thank you for your patience. The account issue you reported has been addressed. Please try logging into the game using your originally linked account to see if you can retrieve the lost account. If it is not recovered, please use the method with which you created a new account to log into the game and check.

We look forward to your response.

[hushed patrol]

@sudden gate Thank you very much! ❤️ Now I have my account back! I'm very happy ❤️
Happy New Year! ❤️❤️❤️

[sudden gate]

I'm glad to hear that your problems have already been solved. If you have any other issues, please feel free to contact us at any time. Thanks a lot for your continued support and happy new year!