Report a problem. Can't play the game.

[violet helm]

Sometimes the game update data check will be stuck at 7.8% until the system tells you to try again. Sometimes if the update passes, it will give an error and you cannot play the game as shown in the picture.

[wicked ember]

Dear Traveler,

Regarding the update issue you reported, please try uninstalling and reinstalling the application. If the problem persists, kindly provide the following information:

1. Character ID:
2. Device information (e.g., Windows 10xxxx)
3. Relevant screen recording
4. Log information
   How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

Thank you for your assistance.

[violet helm]

I have uninstalled and reinstalled the game several times but still have the same problem and today the update is stuck at 7.8%.

And this is my information.
Character ID : 2005234798205329408
Device information : ntel(R) Core(TM) i5-4210U CPU @ 1.70GHz 1.70 GHz / Ram 4 GB / Windows 10 Home Version 22H2
Relevant screen recording : according to the attached picture

This reported problem is only when playing on a notebook. Playing on an Android phone is fine.

And before the system update, I played this game on my notebook through the PC program and I played this game without any problems. But after the new system update, I had to play through Steam and it had the problems as reported.

[wicked ember]

Dear Traveler,

Upon checking, this issue may be related to your network. Please try switching your network and then attempt again. Thank you!

[violet helm]

Ok, now I can play the game on my notebook. The problem is my internet service provider. They blocked something from this game. Thanks for the great help.

[wicked ember]

Dear Traveler,

Thank you for your response. We are pleased to hear that your issue has been resolved. If you have any other questions in the future, please feel free to contact us at any time.

[violet helm]

The error that occurs as shown in this image is because I did not open the game through the Steam app. I opened the game through the game shortcut that was pinned to the taskbar.

[wicked ember]

Dear Traveler,

The game currently needs to be launched via Steam; otherwise, it may experience crashes or other issues.

[echo cave]

Cant log in mobile now? 🤷‍♂️

[wicked ember]

Dear Traveler,

Could you please let us know if you directly updated the game? Have you tried re-downloading it? If you updated directly from the original package, you might encounter the situation where it says the server is under maintenance. Please uninstall the game and reinstall it to try again.

[violet helm]

I can update and play the game normally. Thanks for the notification and advice.

[violet helm]

Now I can't play games through steam due to some problems. Please help me check it.

@wicked ember