No Rewards after Otherworld Exploration

[ashen pawn]

Today on the 13th of December I logged into my account which was on Lakelands 1. I managed to get up to number 1 on the Otherworld Boss yesterday on the 12th of December, for which the overall rankings were still due.
I didn't receive any rewards for the finished season 4.1 as it appearently sent me to the new server Mangrove 1 and season 4.2 before issuing the Sandcore, Wyrmarrow and other resources for the ranking rewards.
My ID is: 2307680364657813504

Also the rankings for the season end shop aren't up to date then 🙂

[graceful swift]

Same issue here sv Lakeisland 1. Reset season without noti/email information to user 😩

[ashen pawn]

As further proof

[static sleet]

Dear Traveler,

Your server entered a new season today on 2024/12/13 at 03:00:00 UTC+0 following the server merge. According to the rules, all unclaimed rewards and emails are reset after the merge, and in such cases, we are unable to reissue them. It's important to note that we usually send out a server merge notification email one week before the merge. We recommend paying closer attention to related emails in the new season and to plan and claim your rewards accordingly to avoid similar issues in the future.

Thank you for your understanding and support!

[ashen pawn]

The Otherworld Event ended this night. I logged on this morning directly after waking up. When would I have the chance to claim my rewards? There was less than a 2 hour period which is "convienently" between 2 am and 4 am then?
With every other season we had at least a day or until 9 am (08:00:00 UTC) to claim rewards.

[acoustic hedge]

I‘m for the second time in S.4 now. Every seasonal reset worked like this with a 2 hour time span in the middle of the night to claim the rewards. Perhaps you‘ve been just lucky with your last resets. 🙂

[ashen pawn]

Playing like 3 months of a season, putting in the effort in Otherworld Exploration Endboss and then have just 2 hours of claiming rewards which is in the middle ot the night for middle europe?

[acoustic hedge]

Yes.

[ashen pawn]

Man that is more than disappointing

I don't expect special treatment but make it fair for all players worldwide. Not just those who have their normal time set around 03:00:00 UTC+0 @static sleet

[ashen pawn]

Well also there wasn't a weeks notice if I remember correctly for the merger but that's on a sidenote as well

[graceful swift]

Dont have email noti, please check again

[graceful swift]

@static sleet

Only 2h to claim

[limber salmon]

These is no mail about the merge, like "new server will be named ..." like S2 S3 and S4. The newest email only say about the maintence and compension after that. Plus these only 2 hours to claim the reward ? I'm sure we used to have at least 1 days to wait for merging after end boss finised. Not every players (of course EU) could stay up late today to claim the reward.

[waxen plank]

Even if it is in the middle of the day. 2h for rewards claiming is a design flaw that should never happen.

[iron grail]

It's very bad when you have server which works globally and some are at sleep time, some could pick rewards some didn't manage in time. The merge was too quicly in my opinion. It's bad to read your story

It's even harder to understand while we play 3 months, +84 days and hesitation, 2 hours will break your result of the ladder...

[static sleet]

Dear Travelers,

Could those of you experiencing the same issue please provide your game character ID?

[graceful swift]

UID: 2320909748362745856

[static sleet]

@ashen pawn @graceful swift Dear Traveler,

Thank you for reaching out to us. After confirmation, considering server activity and balance for the most accurate grouping, we have adjusted the server notification time to Thursday. Based on the records we checked that the maintenance mail was sent to you on Thursday.
We regret that we are unable to reissue rewards if you missed claiming them on time. You can check the current season's progress through the Clepsydra Trail.

Friendly reminder: When entering the final stage of defeating the boss, we recommend paying close attention to the progress and promptly claiming all unclaimed rewards to avoid unnecessary losses.

We hope the above information helps you. If you have any further questions, feel free to reach out to us at any time.

[vestal wagon]

This still doeant cope ... lots of rewards are sent via Mail on the daily reset and thats for ALL of Europe in the niddle of the night...

When will we finally see the Auto collect/distribute function thats long overdue since cbt2...

This issue occurs since cbt2 end every seaosn end again and again (check reports history...)

And not being able to collect the ENDBOSS REWARDS makes Player loose out on their earned Spot... (some even lost top1 cause they couldnt claim the rewards)....

[ashen pawn]

@static sleet I can see that your "rules are rules and no exception" will be favored which I understand.
But to reiterate Kelsier's point:
Why does it have to be in the middle of the night and without getting any other way to get your hard fought for stuff?
It was for me the first time to be in the middle of the night and only having 2 hours of doing the claimable stuff.
I lost like 30 ranks in the overall Clepsydra ranking because I can't get up at 2 am (for me) to claim those rewards...

In all honesty: In my opinion Dragonheir loses more players for having that 2 hours window to claim your rewards rather than having a day of claiming rewards and then moving to the next season.
Please forward it to the Dragoneir team to think about

[vestal wagon]

Well, about the time it happens: its their start of the working day... so thats a reason

The rest is said above and should be in favor of the players...

[graceful swift]

how can claim reward with just 2hour in mid night? do you understand what the problem is 😦

Is that your operating policy, spend 2 months grinding + 1 month waiting + money deposited to have to stay awake for 2 hours to receive what I deserve?

I'm rank 7 - and down to 32. Nice

[vestal wagon]

2 hours at night will always be an issue for any region, but our European 2am is their working day... that wont be solved , cause delaying it by 5 hours or so would be midnight for the american regions (excluding usa) and delaying another 5h or so would mean its out of their working hours

So having an AUTO COLLECT is and should be the best option and should have implemented long ago un my opinion

[acoustic hedge]

Yes, either an auto collect, especially during processing the merge (everybody gets rewards), or starting the process of seasonal reset at the same time as the daily reset (nobody gets further rewards after the last whole day) would be fair. 🙂

[vestal wagon]

Wouldnt solve the missing rewards at reset, some seasons end and merge the day after endboss dies and than you couldnt collect those rewards and the endboss leaderboard rewards neither...

[graceful swift]

It's annoying to hear them respond as if it's the user's fault. 😫

[acoustic hedge]

Of course it should be a day later then.

[static sleet]

Dear Traveler,

I fully understand everyone's feelings and perspective. The server merge schedule is determined based on the overall progress of the servers. To minimize waiting time for travelers, we usually include servers in the merge list once the final boss is defeated. Conversely, if a server hasn't defeated the final boss, we will make temporary adjustments to the planned merge groups and notify accordingly.

Each server may have travelers from different countries, and we must consider this comprehensively, which might not be convenient for some players. Please rest assured that I will organize and relay all your feedback to the developers for optimization consideration. At the same time, I ask for your understanding since all changes in the game require thorough evaluation.

Thank you very much for your valuable suggestions. If you have other game-related suggestions, please submit them through the suggestion channel. We appreciate your understanding and cooperation!

[iron grail]

Ok if we need to play this way...

#1318535511660433418 message

[waxen plank]

Planning improvement should not prevent that a specific situation for a specific player is solved.

He had the issue, it should not be blamed on him, he open a ticket. The issue with him should be solved and then planning and implementing a improvement so it won't happen again.

[coarse skiff]

Not the fist time they pull such stunt. When the Arena was switched to current version (which was at least 6 months ago I think) we had about an hour to collect weekly rewards. Those that could not do so in time never got their hard earned resources.

[iron grail]

Resources from weekly arena are not so huge, compared to endgame boss rewards you can get per each day of hitting it.
To be honest endgame boss period is even more crutial. The longer endgame boss fights will take the more echos players of server collect per day attempt.
That's why our server didnt' have problem which is mentiond from the beginning of this topic. We had completed endgame boss dmg 2 days earlier than default time it was. Same way we lost 2 days of daily resources of endgame boss attempt, that's lot of echos if you will look on that.
That's why each server is not comparable to other with rewards, position and even starting ending time of season 🙂 Each is unique, ech has it's own problems with event periods, timings, comming merges, sum of strenght of players ect and EVEN TIME PICKING REWARDS which is about from start of this topic.

[graceful swift]

Besides not talking about rewards. The feeling of your effort, time, money not being properly recognized and returning to zero makes me want to quit the game and thinking about "is it okay to play this game with such operators? Where Considering users is not important to them?" 😫

[silent totem]

And every time they say "your voice will be heard". Whether they really relayed the message to the dev team is irrelevant, because out of a thousand cases, not one has been changed, improved or compensated properly. 0/1000👎

so much talk and so many replies for nothing. as the end result is never to be seen

[static sleet]

Dear Traveler,

Please rest assured that all of your suggestions have been duly submitted to the team. As demonstrated with the initial compensation that didn't include seasonal event heroes, after receiving your feedback, the operations team has since added to the compensation. We ask for your understanding, as all changes and compensations require thorough evaluation. We are incredibly grateful for the support and companionship from all of you since the OB. You are welcome to share any suggestions with us; however, please note that whether suggestions will be implemented, and any specific details of implementation, should be followed through game updates or official announcements.

Thank you, travelers. Wishing you happiness and all the best in life!

[silent totem]

getting seasonal heroes yes. my Calavera was i5 already, so that is useless for me and many other players.

1. compensation for sandcore...NONE
2. compensation for the heliolite dice from endgame rewards + seasonal shop... None (as I would have earned at least 4-5000 sandcore, now I will have 500 😂)
3. Compensation for master scrolls I would buy from seasonal shop... NONE
4. Compensation for missing most of the Oak event (especially fire/poison banners as the most important for my account)... NONE
   So if you think that Calavera/Ardreth inspiration and the original tickets, stamina bread and a small amount of wyrmarrow is good...then I am really left speechless.

All of us who invested money into the game are the reason why devs and everyone else have jobs. And we get a slap in the face with no Real compensation, or getting a compensation that is barely 5% of how much time, money and effort we invested. IT IS INSULTING!

Even Raid : Shadow Legends, who was run by one of the most money-grubbing companies, gives hero nerfs and buffs, completely free 7-day login heroes, and invest more thought into game development. At the moment, there is NO worse company that runs this kind of game when it comes to respecting their customers and trying to compensate them in the right way.

[waxen plank]

Exactly, and they put this kind of post on Facebook 😂😂😂

From all the cases that players were harmed and was not their fault, zero have been resolved.

Reality is that they took our time and money and put on development of the Chinese version. Zero have been done hero. No development, running some players season and no real compensation given.

[manic oriole]

@static sleet Where was the merge announcement like this last week? And users only have 2 hours to get the reward if they know in advance? And is that the user's fault?

[ashen pawn]

@static sleet
Hey sorry for posting in this sort of older Thread:
I wanted to let you know my appreciation of giving us this season more time to collect our rewards from Otherworld Exploration as well as giving a heads up approximately 3 days in advance.
I truly appreciate this and feel I'm not alone on this opinion!