there are no characters linked to facebook

[blazing swift]

Hello. The account was linked to Facebook. When I log into the account, there are no characters. When I log into the game, it says: some characters have moved to a new season, and when I log into the game, there are no characters at all. Only a new server.
Facebook id 3527493590909273
Dj_Pakylllka
Region: Poland
Android

[broken grail]

Try keep logoff and login. Even daily login my account also keep having missing characters. Test several time it appear back the account

[blazing swift]

Facebook id 3527493590909273
Dj_Pakylllka

[blazing swift]

I've logged out and logged in many times. Empty account. Facebook says the account has been linked since May 6, 2023, but there are no characters.

[broken grail]

Before migration you done linking them?

Need something like so

[blazing swift]

I didn't take a screenshot, but I checked this binding and it said that I was already bound and received these awards.

[nimble tinsel]

Hello Traveler,

It seems that you have successfully logged into this account recently. Could you please let us know if everything is functioning normally at the moment?

[blazing swift]

I logged into the account, but there are no characters. All the heroes disappeared.

[blazing swift]

Writes some heroes have moved to the new season. I select the server heroes are not there.

I reinstalled the game several times. Nothing helps.

[blazing swift]

???

[broken grail]

Did you try login other than Google?

[blazing swift]

I had an account linked to Facebook. I tried to log in only through it. As you can see in the video, it tells me: some heroes have moved to a new season. I click select server and there is not a single hero there.

It's a shame for the heroes from the dnd collaboration. I can't play, I'm missing all the oak and banner events that I saved up for the entire season. If they don't restore my account by the dnd event, I'll file a complaint through Google and get my money back.

[nimble tinsel]

Dear traveler,

Thank you for the video you provided. Can you provide the character ID of the account you lost? Because from your video and screenshots, I can't see the character ID in the lower left corner.

[blazing swift]

Unfortunately I don't know the game ID. But I wrote the Facebook link ID and the game nickname.

[nimble tinsel]

Dear traveler,

In order to better locate and solve the problem, please provide the following relevant logs:
How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

[nimble tinsel]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[nimble tinsel]

Dear Traveler,

Upon investigation, it appears you have logged into another old account, Мoтылек, today. Please try logging into the lost account Dj_Pakylllka through the linked third-party account (FB), and then provide the latest logs.

[nimble tinsel]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[blazing swift]

Hello, can I clarify how the account return is going? My transfer compensation and all rewards will soon expire in the mail.

[nimble tinsel]

Dear Traveler,

For travelers who have not yet completed the account migration confirmation, after this mandatory update, we will be unable to access any character data from your previous game account, nor will we be able to map your character data. We have issued related announcements to all travelers during the migration period. Upon checking, your account has not completed migration confirmation, so for guest accounts, we can only try our best to recover them (though recovery cannot be guaranteed), and we apologize for any inconvenience caused.

To better assist you, please provide as much detailed information related to your account as possible so that we can help you apply for account recovery. The following information is required for the lost account:

a. Account creation date
b. Device used to create the account
c. Common login region and registration region
d. Screenshots of the first purchase and the most recent three transactions (including order number, date, purchased items, etc.):
This is required if you have made any purchases. If there are fewer than three transactions, please provide all related transaction screenshots.

Please create a new game account and link it to any third-party social account, and provide us with the character ID of the new account. If the review process is successful, we will re-bind your old and new accounts, so be sure to create a new account and do not provide information on an account you wish to continue playing on.

Friendly reminder: As multiple verifications are needed, the review process may take some time. Please rest assured that we will proactively contact you as soon as there is any progress. Meanwhile, we appreciate your patience and understanding. Thank you for your support!

[blazing swift]

I have already sent a complaint and for a refund. The account is linked to Facebook since the release of the game, I received rewards for linking. Nothing needs to be done, thank you, I have already deleted this garbage