#Help, please help, Oak's store is not available
1 messages · Page 1 of 1 (latest)
There's no way to get a battle pass either.
Other sections are available for replenishment
I will inform you in advance that when logging in from the android as well as using VPN, the situation does not change.
Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.
Dear Traveler,
We have not been able to replicate this issue on our end. Kindly provide the game logs for further investigation:
How to provide logs:
- PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
- Android Mobile: Navigate to Android/data/com.sgra.dragon/files.
Thank you for your cooperation.
Hello, thank you for your reply
https://drive.google.com/drive/folders/1ryt2K35Z7l9zHp99sBJg0ypsjPR0SHBs?usp=drive_link
Access Google Drive with a Google account (for personal use) or Google Workspace account (for business use).
Hello Traveler,
We sincerely apologize, but we do not have access to the log you provided. Could you please send it to us directly via private message, Discord, or email?
Email address: dragonheir.service@gmail.com
In the email, please note the issue and include screenshots from Discord. Thank you.
Hello, I'm sorry, I've opened access, please check if access has appeared
Dear Traveler,
Thank you for providing the log. We have submitted it to our developers for verification.
I'm sorry, how long will it take to resolve this issue?