Help, please help, Oak's store is not available

[junior wing]

Hello, why is this store not showing up on some accounts? I logged into my two accounts, I have it, but my friend doesn't have it.
Game ID 2558053580414098432. Country Russia/Kazakhstan, VPN doesn't work. Donation is also available through Steam, there are no problems with it, but this store is not displayed.

[junior wing]

There's no way to get a battle pass either.

Other sections are available for replenishment

I will inform you in advance that when logging in from the android as well as using VPN, the situation does not change.

[analog field]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[analog field]

Dear Traveler,

We have not been able to replicate this issue on our end. Kindly provide the game logs for further investigation:

How to provide logs:

• PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
• Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Thank you for your cooperation.

[junior wing]

Hello, thank you for your reply

https://drive.google.com/drive/folders/1ryt2K35Z7l9zHp99sBJg0ypsjPR0SHBs?usp=drive_link

[analog field]

Hello Traveler,

We sincerely apologize, but we do not have access to the log you provided. Could you please send it to us directly via private message, Discord, or email?

Email address: [e-mail]

In the email, please note the issue and include screenshots from Discord. Thank you.

[junior wing]

Hello, I'm sorry, I've opened access, please check if access has appeared

[analog field]

Dear Traveler,

Thank you for providing the log. We have submitted it to our developers for verification.

[junior wing]

I'm sorry, how long will it take to resolve this issue?