Cant use Steam payment

[normal glacier]

Im an ios player and i link my account on facebook and I’m using steam to play the game. I’m trying to buy dragon crystal but it wont let me pay. The top up from steam wont appear after you click the dragon crystal pack. Please help

[brave pasture]

You have the answer here : #1313401593630167123 message

[vast goblet]

Dear Traveler,

Please first refer to the post shared by Traveler Athy [AthhLeann] to see if it is the same issue. If the issue is different, please describe it in detail and provide the following information:

• Character ID
• Location
• Error screenshots
• Game log
  Log path: Steam\steamapps\common\Dragonheir Silent Gods\logs

Thank you.

[normal glacier]

Character ID 2391982228013132800 Location Japan Error Screenshot: no ss because when i click the package there is no error or any message that pops up. When i click it nothing is happening. Game log: [2024-12-09 01:29:01.070] [warning] [client] [::] [dev] Failed to allocate VT page from pagePool!
[2024-12-09 01:29:01.070] [warning] [client] [::] [dev] Failed to allocate VT page from pagePool!
[2024-12-09 01:29:01.070] [warning] [client] [::] [dev] Failed to allocate VT page from pagePool!
[2024-12-09 01:29:01.070] [warning] [client] [::] [dev] Failed to allocate VT page from pagePool!

[cerulean meadow]

Dear traveler,

It is recommended that you first confirm the region of your Steam account. You need to be in a non-US, non-Taiwan, and non-Russia region to make a payment. If your account is not in the above regions, please confirm that you are using the same network as your Steam account region to make the payment. If there is still a problem, please provide a screenshot of your Steam region and a video of your attempted purchase and contact us again. Thank you for your cooperation.

[normal glacier]

I used to buy packages using my steam before this account transfer and its all good. Now the payment message doesnt just pop up anymore

[vast goblet]

Dear Traveler, thank you for your feedback. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[vast goblet]

Dear Traveler,

Thank you for your patience. Upon verification, it seems your account may have triggered Steam's risk control system, preventing payment. You can contact Steam customer support to make an appeal and then try to top up again.

[normal glacier]

The steam support for the game will directed you to dragonheir support. So do we do this?

[vast goblet]

Dear Traveler,

We apologize for any inconvenience caused. We have forwarded your feedback to our development team for further verification.