There is no pass purchase button

[chrome phoenix]

there is no pass purchase button on the main character, other characters have

I'd 2061107687429959680

[runic shore]

Dear traveler,

Thank you for your letter. Please try to restart the game and check again. If the problem still cannot be solved, please contact us again.

Thank you for your cooperation.

[chrome phoenix]

everything is the same, there is no pass purchase button on the main character, and 1 tab in the store is empty, but everything works on other characters

[chrome phoenix]

Up

[runic shore]

Please provide the log.
PC:
Steam\steamapps\common\Dragonheir Silent Gods\logs, you can package all or take the latest dragon_log_xxxxxxxx.log
Android:
Android/data/com.sgra.dragon/files, only files with the suffix .log are packaged in this directory.

[chrome phoenix]

I tried logging in from other phones, everything is the same. Do you still need a log?

[runic shore]

Yes, please provide it, thanks.

[chrome phoenix]

other logs are larger than 10mb, I can't upload

[runic shore]

Received. If there is any relevant progress, we will contact you in time.

[chrome phoenix]

Ok, thanks 🙂

[stark igloo]

I have the same problem. The store is completely empty for me. Here are the log files: https://www.icloud.com/iclouddrive/0e7qET99nDIuJJCfMHi80gsPQ#dragon_log

[runic shore]

Sorry to bother you again. We suggest you try using a VPN to make a purchase. Thank you for your cooperation.

[runic shore]

Dear Traveler,

Thanks for your letter.The game needs to obtain the corresponding currency goods according to the Steam account region. It is best to use the VPN corresponding to the Steam account region. The region where the account is located can be viewed through the account details page.

Have a nice day.

[stark igloo]

I don’t use steam, I use an Android emulator

Without any VPN

[runic shore]

The same goes for the Google Play. You should first check the region where your store is located. Only those who are not from the US, Russia, or Taiwan can make purchases.

[stark igloo]

Okay I‘ll try. Thank you

I had to create a new Google account for the iOS transfer because my main Google account was already bound to Dragonheir. That’s probably the problem

By the way, is there any way to unbind an account?

Okay you can probaby just go to Account in DH and use Delete Account.

The store problem is solved, had to reinstall the game, but now it works. Thank you @runic shore

[runic shore]

The binding exchange function is not currently supported. Thank you for your understanding.

[chrome phoenix]

I have now bought crystals, but the purchase of a pass and the first tab in the store still do not work. Everything works on other characters on the same account, it's very strange

[wicked cove]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.