elder blade
About half of the time I start the game on Steam it fails to find server after logging to my account. And it's not my network problem since I can play just fine at the same time from phone. Either fix steam version or better yet bring back standalone PC version.
heavy burrow
About half of the time I start the game on Steam it fails to find server after l...
Dear traveler,
Thank you for your patience. Please uninstall the recharge game and try again. If the problem persists, you can contact us again and provide the following information:
Character ID/Nickname
Region
Log information:
For PC: Steam\steamapps\common\Dragonheir Silent Gods\logs
For Android mobile: Android/data/com.sgra.dragon/files
Please locate the log files that end with .log. If you haven't enabled the display of file extensions, you might not be able to see files with the .log suffix. For example: dragon_log_xxxxxxxx.log. Please package all the log files and send them to us.
Once we have collected the information you provided, we will immediately submit it to the team for verification and processing. Thank you for your understanding and cooperation!
elder blade
13516707757243392 / DRagor
Poland
lucid leaf
By the way, could you please provide us with the region of the steam account?
elder blade
By the way, could you please provide us with the region of the steam account?
sorry I have no idea how to find that info, never used Steam before
lucid leaf
sorry I have no idea how to find that info, never used Steam before
You can click on your account in the top right corner and go to Account Details to view the account's region.
elder blade
You can click on your account in the top right corner and go to Account Details ...
there is nothing about region there
unless it is that part, then it says Poland as well
lucid leaf
there is nothing about region there
OK, we have received your feedback. We will convey it to the team and keep you updated if there is any relevant progress.
lucid leaf
Sorry to bother you again. We recommend that you try using a VPN to play the game on PC. If you still have problems, please contact us again.
elder blade
Sorry to bother you again. We recommend that you try using a VPN to play the gam...
not an option
lucid leaf
not an option
After verification by the team, it was found that there was a network problem, so it is recommended that you use a VPN when playing games on PC. If the problem is still not solved, please contact us again.
elder blade
After verification by the team, it was found that there was a network problem, s...
How could this be a network problem if when playing on phone on exactly same network (using wifi while PC is on cable) there was no such problems?
heavy burrow
How could this be a network problem if when playing on phone on exactly same net...
Dear Traveler, thank you for feedback. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.
heavy burrow
How could this be a network problem if when playing on phone on exactly same net...
Dear Traveler,
Thank you very much for your patience. Upon confirmation, the logs you previously provided indicate a network access timeout. If you are still unable to log in, please kindly provide the relevant logs from the following directory:
Steam\steamapps\common\Dragonheir Silent Gods\Cache\GCloudSDKLog\GCloudCore
We appreciate your understanding and cooperation!
elder blade
Dear Traveler,
Thank you very much for your patience. Upon confirmation, the lo...
Have not met this problem since I build new PC so far. However I'm 100% sure any network problem was nor on my side - if anything I would advise you to investigate possible problems on the Steam side. Or better yet, drop Steam for standalone PC version, as this has never had any such problems.