SDKwebview window if you click on CODE | Dragonheir: Silent Gods | Page 1

sick sorrel Dec 4, 2024, 6:39 PM

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You just cant use it, it never worked...

fading gale Dec 5, 2024, 3:21 AM

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sick sorrel You just cant use it, it never worked...

Dear Traveler,

Regarding the issue you reported with the redemption code, we suggest that you try using a VPN and set it to a different region.

If the problem persists, please provide us with the specific redemption code you are using, your location, and your character ID/nickname. Thank you!

sick sorrel Dec 5, 2024, 4:52 AM

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VPN dont work, I cant write any conde at all, if I click in it, it pops a white empty page. Im in Spain, My Game name is Atreina.

toxic thicket Dec 5, 2024, 6:13 AM

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Same problem in Poland. PC steam client.

toxic thicket Dec 5, 2024, 7:11 AM

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a. Character ID/Nickname: AnnoyinGeylord
b. Social account binding method (Google/Apple/Apple ID): Google
c. Error screenshots/videos: As JS Aguilar posted
d. Your country or region: EU

sick sorrel Dec 5, 2024, 8:14 AM

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a. Character ID/Nickname: Atreina/2321754176820945920
b. Social account binding method (Google/Apple/Apple ID): Google
c. Error screenshots/videos: If I click on the GO button in CODES, a white page opens with nothing on it. I wanted to put the new Blossom 3 codes, but I can't.
d. Your country or region: EU, Spain, Steam PC client. (EPIC client is broken, and only has IOS devices)

fading gale Dec 6, 2024, 8:58 AM

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sick sorrel a. Character ID/Nickname: Atreina/2321754176820945920 b. Social account binding ...

@toxic thicket @sick sorrel Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

fading gale Dec 6, 2024, 9:11 AM

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sick sorrel a. Character ID/Nickname: Atreina/2321754176820945920 b. Social account binding ...

Dear traveler,

We have tested the redemption code function on our side and it is working normally. Could you please let us know if you waited a long time on the blank page screenshot you provided without any proper redirection? Have you tried using other browsers?

sick sorrel Dec 6, 2024, 11:58 AM

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Yes, I waited long and tried many times since day 1. It's all in the game. A browser never opens, only the white page "MSDKWebview—CEF," which does nothing.

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Also, I only have a PC and an IOS phone, not Android to do a test so please, add "AWAKENING, GROWSTRONG, OAKBLOSSOM" codes to my account since it's broken on my game, I don't want to miss them.

lofty ferry Dec 6, 2024, 1:44 PM

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Steam is crud, please please please get the game on Epic Games and/or GOG.com where I rarely if ever, have any problems in purchases and game crashing

sinful hemlock Dec 7, 2024, 1:19 PM

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sick sorrel You just cant use it, it never worked...

Please provide the log.
PC:
Steam\steamapps\common\Dragonheir Silent Gods\logs, you can package all or take the latest dragon_log_xxxxxxxx.log
Android:
Android/data/com.sgra.dragon/files, only files with the suffix .log are packaged in this directory.

sick sorrel Dec 7, 2024, 1:41 PM

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sinful hemlock Please provide the log. PC: Steam\steamapps\common\Dragonheir Silent Gods\logs, ...

📎 dragon_crash_1733556108.log 📎 dragon_log_20241205_20.log

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here is the entire directory https://we.tl/t-BCllQkILHh

dragon_crash_1733556108.zip

1 file sent via WeTransfer, the simplest way to send your files around the world

fading gale Dec 9, 2024, 9:50 AM

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Dear Traveler,

Regarding the issue you reported with the redemption code, please try restarting the game and closing all browsers or switching to a different browser before attempting again. If the issue persists, please feel free to contact us again. Thank you!

hallow ice Dec 9, 2024, 3:03 PM

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fading gale Dec 10, 2024, 2:56 AM

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hallow ice

Dear Traveler,

Thank you for providing the video. Could you please click on Settings > Account > Account Cancellation to see if it redirects you to a webpage? You only need to click it and don't need to actually proceed with account cancellation.

hallow ice Dec 10, 2024, 5:58 AM

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hallow ice Dec 10, 2024, 6:16 AM

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It helps?

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Cause redeim code page still not working

fading gale Dec 10, 2024, 7:19 AM

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hallow ice

Dear Traveler,

Thank you for providing the information. Could you please provide the game-related log when you click on the account cacellation option?

PC: Steam\steamapps\common\Dragonheir Silent Gods\logs
Android mobile: Android/data/com.sgra.dragon/files
Please find the files ending with .log. If you have not enabled file extensions viewing, you may not see the .log suffix. For example: dragon_log_xxxxxxxx.log. Please package all log files and send them to us.

Once we have collected the information you provide, we will immediately submit it to the team for verification and processing. Thank you for your understanding and cooperation!

toxic thicket Dec 10, 2024, 7:49 AM

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i could post some logs from my side

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📎 logs.rar

fading gale Dec 11, 2024, 10:43 AM

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toxic thicket i could post some logs from my side

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

fading gale Dec 11, 2024, 10:46 AM

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toxic thicket

Dear Traveler,

The provided log is incorrect. You need to submit the logs in the format of dragon_log_xxxxxxxx.log. Please find the files ending with .log. If you have not enabled file extension viewing, you may not see the .log suffix. For example: dragon_log_xxxxxxxx.log. Please package all log files and send them to us. Thank you!

toxic thicket Dec 11, 2024, 4:57 PM

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📎 logs_ver_2.rar

sinful hemlock Dec 12, 2024, 1:12 PM

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toxic thicket

Dear traveler,

Sorry to bother you again, please try to run the game with administrator privileges and then try to open the customer service interface.

Thank you for your cooperation.

toxic thicket Dec 12, 2024, 1:35 PM

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interesting it get updated 33 mb i get log and when it was launching server it crashed here's the log

📎 Nowy_folder.rar

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ok now when i trying to log into game it says service error [9999][6]

toxic thicket Dec 12, 2024, 7:03 PM

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interesting i can log into the game through steam panel

fading gale Dec 17, 2024, 5:35 AM

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sick sorrel You just cant use it, it never worked...

Dear Traveler,

Thank you for reaching out. Could you please let us know whether you are logging into Facebook from a PC or a mobile device? According to the development team, our mobile platform currently does not support logging in through Facebook's web page. Please install the Facebook app and try logging in again.

If you encounter login issues on the PC or if the problem persists after installing Facebook on your mobile device, please provide a screen recording of your operations and the relevant game logs.

How to provide logs:

PC: Navigate to Steam\steamapps\common\Dragonheir Silent Gods\logs.
Android Mobile: Navigate to Android/data/com.sgra.dragon/files.

Please find the log files ending with .log. If file extensions are not displayed, you might not see the .log extension. Example: dragon_log_xxxxxxxx.log. Kindly compress all log files and send them to us.

Once we have the information you provide, we will immediately submit it to the team for verification and resolution. Thank you for your understanding and cooperation!

toxic thicket Dec 17, 2024, 9:16 AM

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Here a logs after i tried open dragonheir with admin privalages-i could log but when i tried get to server it crashed

📎 logs.rar

#SDKwebview window if you click on CODE