Android app disconnecting and reconnecting all the time

[violet crescent]

Hi, for some reason my game constantly disconnects and reconnects, it messes with the game play and is soooooooo annoying! Please tell me there's a fix 🤞 been waiting for soo long to play again 😭

Edit - my internet connection is stable and doesn't drop out.

[pine mesa]

Dear Traveler,

Thank you for your feedback. Could you please let us know what device you are using and the model of the device? Has this issue occurred today, or has it been ongoing for some time?

If possible, please also provide your character ID and relevant log device information.

How to provide logs:
The path is as follows: Android/data/com.sgra.dragon/files.

Please locate this path, package the files with the .log extension, and send them to us. Thank you!

[violet crescent]

Hello, yes Samsung S22, I am with One network provider. Been happening since the servers reopened.

Character ID is 2658260395444586496

And I don't know how to provide logs. I am using my phone, not a computer.

[pine mesa]

Dear Traveler, thanks for your cooperation. The information you provided has been submitted to the relevant team, and we believe that it will expedite the progress of issue resolution. If there are any updates, we will contact you immediately.

[dapper zinc]

Lots of disconnects on s21 and s23 too, everytime i swap between two Apps (discord and DH, Lark and DH, mail and DH etc) it reboots. My phone even had a popup yesterday i should check DH cause it crashes often