#Can't login with Google from Steam. Please Help
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Dear Traveler,
Could you please tell me what the error message is when you are unable to log in? Is it that after logging in with your bound Google account, it shows a different account (like a new one) instead of your previous account, or have you been unable to log into the game at all? Please provide a detailed description of the issue along with a screenshot. Additionally, regarding the account issue, you may refer to the following information:
Please ensure that you are logging in with the correct social account, as an incorrect account will not allow access to previous account information. If you are confident you are using the correct social account but find that it does not match your previous account after logging in, please provide the following information so we can assist you:
- The character ID/nickname of the lost account:
- The binding method used previously (such as Google, FB, or Apple ID):
- If you have successfully logged into another account, please provide the character ID/nickname of that account and the binding method:
Once we receive your response, we will forward your information to the relevant team for processing. Thank you for your understanding and cooperation!
1.) SilentD3v1L
2.) Google Play
3.) Service error. Please try again later or contact customer support
I have no problem logging in with android but not with steam
Dear traveler,
Could you please let us know which region you are from? Additionally, could you provide the game log?
For PC: Steam\steamapps\common\Dragonheir Silent Gods\logs
For Android mobile: Android/data/com.sgra.dragon/files
Please locate the log files that end with .log. If you haven't enabled the display of file extensions, you might not be able to see files with the .log suffix. For example: dragon_log_xxxxxxxx.log. Please package all the log files and send them to us.
Once we have collected the information you provided, we will immediately submit it to the team for verification and processing. Thank you for your understanding and cooperation!
I am logining in from Malaysia
Could you please provide us with the region of the Steam account? You can click on your account in the top right corner and go to Account Details to view the account's region.