Unable to log in to my account

[strong wraith]

After downloading the game via steam and trying to log in via my google linked account the game wont proceed and keeps telling me "Service error. Please try again later or contact customer support"
The servers were supposed to be live today and I am not able to play...

[slim sun]

same here. I am on linux ( Steam Deck ) where i previously played the game with no issues\

[strong wraith]

I tried different browsers. Now Im getting "No game client in login process detected"

Before Microsoft Edge didnt have permissions to read and write in temp/MSDK

[strong wraith]

Microsoft Edge does not have permission to Read and Write in its directory: C:\Users\Myself\AppData\Local\Temp\MSDK\28111\WebView2\EBWebView
I have tried reinstalling WebView2, didnt work. I have tried to look for the directory MSDK and it doesnt exist.
So what now?

[slim sun]

Are you on windows or Linux?

[strong wraith]

Windows

[robust terrace]

Dear Traveler,

Regarding the account login issue you reported, you can try uninstalling and then reinstalling the game. If the problem persists, please provide the following information:

Account nickname/ID:
Region/Country:
If you are using a VPN, please let us know the country set in the VPN.
Device information: e.g., Windows X
relevant error screenshot:

[hardy hawk]

I still get error 1038 on my phone, account connected to google, iOS system, reinstalled game...

[primal sphinx]

Same error, I tried to uninstall/reinstall multiple times, still not working

Account nickname/ID : Rizlax/568722495903744
Region/Country: France
VPN : No
Device information : Windows 11 Pro 64-bits
Everything on one screenshot

[robust terrace]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[robust terrace]

Dear Traveler,

Please ensure that you have gone to Google Play or Steam to re-download the game. From your screenshots, it appears that you are still using an older version, which is why you are unable to log in.

Here are the download links:
Google Play: https://play.google.com/store/apps/details?id=com.sgra.dragon
Steam: https://store.steampowered.com/app/2203070/Dragonheir_Silent_Gods/?beta=0

If you have already re-installed the game from the above stores and are using a linked third-party account, but still cannot log in, please provide the following information related to your login issue:
a. Character ID/Nickname
b. Social account binding method (Google/Apple/Apple ID)
c. Error screenshots/videos
d. Your country or region

Additionally, the data migration for Apple accounts is still ongoing due to system issues and will not be launched as expected. As a result, travelers who have only linked their accounts with Apple, or those using iOS/Mac devices, are currently unable to download, log into or run the game. Please rest assured that we are doing our utmost to expedite the migration process for iOS, hoping to allow travelers using Apple devices to return to the continent of Adenthia for new adventures soon. To express our apology, we will provide compensation to all users who have been unable to successfully log in before the migration is completed, as announced. Upon your first login to the game, you will receive the compensation.

We hope this information is helpful to you. If you have any further questions, please feel free to contact us again. Wishing you a smooth login experience soon!

[robust terrace]

Dear Traveler,

Regarding the login issue you reported, could you please provide the game log? This will help us further investigate the problem.

How to obtain the log: C:\Users(replace with your username)\AppData\LocalLow\sgra\Dragonheir Silent Gods\

Please find the log files that end with ".log". If you haven't enabled file extensions, you may not see the file names ending in ".log". Example file names include: dragon_log_date_19.log, dragon_log_date_19. Please zip all log files and send them to us. Thank you!

[primal sphinx]

Sent in your dm

[mighty void]

Playing on Google pixel

[strong wraith]

Download Bluestacks. Then download the game via bluestacks in the google store. Launch it, log into your google/facebook account. This should work with bluestacks as it emulates an android device.
Once you logged out again from your bluestacks dragonheir you can now log into your steam version and it should work.
Apparently you need to log into an android device or similar first for steam to work for some

[strong wraith]

Already found my own workaround for this see post above. Apparently you need to log in with an android or emulator first

[primal sphinx]

Thank you, I tried but it didn't work in my case ; I can only play through Bluestack... When i go back to steam version, it's still stuck into the same loop

[robust terrace]

Dear Traveler,

Thank you for your latest feedback, and thank you to all the travelers for their assistance and responses. We will continue to collect player feedback and expedite the processing.

If you have any further questions, please feel free to reach out to us at any time.

[primal sphinx]

I've found a solution for those in same situation, if you installed DH on another HDD than C:
Uninstall and install it on C:\ (or whatever but on your main disk)

[primal sphinx]

Nvm, it worked for less than 24 hours, back to

[primal sphinx]

Flora, I sent you all logs when it worked and when it doesn't in your dm
I hope it'll help to find a fix