IOS linked Accounts

[vast herald]

How is this possbile Dragonheir Team?

Competetive players like me can´t login to the game while others can and the server Endboss fight is running, where every day counts.

This is a total fail towards the community especially for people that spent money into your game.

What is going to happen what should players like i do quit the game like many others even tho i like it.

It seems not fair.

Please give us any info!!!

Best regards,
Disappointed Player

[ashen flax]

#📢┆game-announcements message

[solid goblet]

Me too the game today endboss fight 15 team.

[vast herald]

And that is a compensation for losing the season ?

Not really

[prisma wedge]

Dear Traveler,

We sincerely apologize for the inconvenience this has caused you. The data migration for Apple accounts is still ongoing due to system issues and will not be launched as expected. Please rest assured that we are doing our utmost to expedite the migration process for iOS, hoping to allow travelers using Apple devices to return to the continent of Edasia for new adventures soon.

Here's a friendly reminder: If you have linked your account to Google or Facebook, you can download Dragonheir: Silent Gods on other non-Apple devices and log in to play the game normally.

To express our sincere apologies, we will provide compensation to all users with affected Apple accounts who have been unable to successfully log in before the migration is completed, as announced. You will receive the compensation upon your first login to the game.

We once again extend our sincere apologies for the inconvenience caused. We will keep all travelers informed of any updates through official announcements or community messages. Wishing you a pleasant day and all the best!

[glossy trail]

do you work for dragonheir?

[vast herald]

That compensations is cute, but not even close what you lose when you don´t participate and miss even 1 day on the endboss this hurts you even in the next season. Whats with that ?

[mossy cloak]

Dont worry we gonna get 200 WA for compensation

Jokes aside it’s pathetic

The whole thing

[vast herald]

Jeah nice really lose a whole season and get put back next one feels great

Especially when you spent money

[mossy cloak]

We missing out rewards. ENDGAME rewards because of their stupidity

[glossy trail]

hello??

[mossy cloak]

They literally wasted the whole season for us.

[vast herald]

100% this cute compensation can´t even compensate 5%

[mossy cloak]

Not even 1%

Pathetic

Worst costume service ever

[glossy trail]

Hello? I'm asking if you work for Dragonheir. You literally just posted a minute ago... I know you're there...

wow

[prisma wedge]

Dear Traveler,

We completely understand the anxiety of iOS users regarding the inability to log in, and we appreciate the dedication that each traveler has invested in our game. Thank you all for your continued support and love for our game. As for the compensation for iOS users, it will be as stated in the announcement. The game has just recently come back online, and we are actively collecting player feedback. We will compile the suggestions from all travelers and relay them to the development team. Should there be any updates, we will communicate them to all travelers through announcements or community messages.

In the meantime, we hope that all travelers can patiently await further developments. We are working diligently to advance the iOS migration process. Thank you for your understanding and support!

[glossy trail]

compensation mentioned in the announcement was not specific...

[mossy cloak]

The issue is not the thing we can’t log in. It’s the freaking ridiculous compensation for missing out the whole end game.

[vast herald]

@prisma wedge You are not even close of aware the span of this "small" issue with IOS you have that are for some people 5 inspiration and more ressources for the next season and their account.

In my alliance 20 players can´t login and we are a semi whale alliance that are accounts that spent each since day 1 around 1,5k+ with one player even at 25k+ €.

And you are telling us this is a crazy joke. You guys can´t be serious in the alliance chat people talk about quiting the game after waiting nearly a month of maintainance and not complaining that we iOS Player can´t even play the event.

You guys should get some speed on the topic or you can shut it down also and the migration was burning company money so much from my side.....

You should think about let nobody play or everybody else the shitstorm will be huge like now, just a advice of a fellow software developer !!

[drifting otter]

We should just pray for the the game will come back to IOS and then think about all the other stuff once game is finally back. ThatsTHE most important thing.

[cunning moth]

I think must be fair, if the ios still cant login, android and other user also cant login. Simple right

[vast herald]

That would be the smartest thing to do

[mossy cloak]

They just don’t care

This game’s company(old and it’s seems the new one too) and the devs are just don’t care

[drifting otter]

Then they will close the game as noone will put money in the game. But yeah thats the most fair solution which is not possible now.

[mossy cloak]

After this the only thing I want to log in just to get the rewards and then I’m selling my account. I’m don’t with this

This is ridiculous

“You can’t play” but hey there is 300WA and resources you can’t use because when you can log in, it’s gonna be a new season

You missing out Oak, endgame and maybe even the D&D event. But hey here is 100WA for a day

Seriously

https://tenor.com/view/shocked-surprised-gasp-what-cat-shock-gif-16063081942052721346

[vast herald]

@prisma wedge is there any feedback what i can give my players in my alliance ? before they all jump ship?

[ashen flax]

There is no eta for the issue with ios.

[mossy cloak]

Say good bye 😦

[half cape]

Why was it necessary to reject the server at all without remembering the migration of all platforms?.

why didn't you tell me exactly which platform the account is linked to?

[odd mountain]

I would bet they didn’t know because nobody tested it with an iOS device before going live 🙈😂

[ashen flax]

Well, what if Apple never replys or approves? Than all others shall never play again too? And a game that isnt played doesnt create revenue to keep it running... either way the whole situation is just bad and is not good for both companys. But Apple doesnt care it seems, they big enough...

[snow remnant]

wait... they never replied? how long as it been since the data migration was planed ? 6 months? 1y? and you never got a reply? and you started the thing without getting any reply from them? Idk when you started to reach them on the issue but... well 🙂
This is starting to get really sad and hilarious... idk who is the project manager for this thing but man... lol

[cerulean peak]

Its not just iOS that cannot login. Its also regular PC users where it should work but apparently they are to incompetent to get anything right

[ashen flax]

Thats not what i said lol
Of course wverything was planned etc, but you cant start a review BEFORE the new owner/publisher has rhe data on its own servers. Thats what the shutdown was for, data transfer and review by the stores. Android and steam where fast (as expected) and Apple... well... still not done or finished...

[ashen flax]

PC works ... steam Download via the link from webpage or announcement. No standalone Client anymore (or at least for now)

[cerulean peak]

Ye no it doesnt

[ashen flax]

Where you located? Cause sime areas have troubles and should use vpn, but most areas work just fine

[vast herald]

You say Steam works i played over steam and can´t login into my account because it was linked to my iOS so your facts are wrong

[cerulean peak]

Germany

And my acc was linked with my google acc

[ashen flax]

Well, there is the issue, linked to ios, and ios isnt working, that aint a steam issue...

[ashen flax]

Und du hast das alte Spiel komplett aus steam entfernt und komplett die neue Version geladen ? Hab bisher nicht gehört das es nicht geht hier in Deutschland. Geh mal in #💬┆deutsch-plaudern da sind einige die es bereits nutzen

[cerulean peak]

Ich hatte es nie auf Steam heruntergeladen vorher. War der PC client der ja jetzt nicht mehr geht.

[vast herald]

Is there no possibility to migrate or allow people to migrate their account away from iOS to Android or Facebook. So they can also play would reduce the stress overall ? Since you have those data stored anyways ?

[ashen flax]

Thats being worked on but isnt as easy, legal hurdles cause still need access to ios data as far as i understood

And so we dont know if that will be a solution that can go live

[vast herald]

Well the saltyness i rising every hour that approaches towards reset :S Just judging from my post and others here and customer support tickets.

[mossy cloak]

The funny thing is… I binded my account to Facebook too. But can’t play because I only own apple products 🤣

So you literally can’t play it on any Apple device. No matter where or how you binded the account

Can’t play with a google/facebook account on an Apple product.

[vast herald]

to be fair nowadays it´s shouldn´t be a rquirement to bind you account to all plattforms also from a GDPR perspective

[drifting otter]

Im sure you can download googles playstore on your Iphone and play it through that one with your google account

[snow remnant]

my bad i guess i must have misunderstood you when you said "what if Apple never replys or approves?"
i don't work on apps but as you said i'm sure there is a lot of thing DH couldnt do before the new owner got the data etc.
But to me starting a review and getting in touch sounds like two different things. anyway phones must be on fire on your side, gl

[mossy cloak]

Ohm. No 😄

[warm gale]

The situation is really ridiculous. But let's be honest here, they have poorly managed this game since season 2. I don't really expect anything positive at this point.

Would not even be surprised if they rerun this exactly same season in 2025.

Can't help my alliance, even if I liked to Google I have only iOS devices at home.

When IOS gets back (a week? A month? 3 months? Who knows...) than I see if they have showed any signs of respect to players, if not i just quit as probably should have done on the first signs that this is not going well long ago.

[vast herald]

Since we are getting no estimation you are probably right sadly, no respect to the player base.

Or find a quick other solution like relink your data or something, but jeah... we will see what they decide to do

[echo trail]

RIP leaderboards, maybe next season then. Customer service? “We know about it, soz” lol

[mossy cloak]

Next season is gonna be s4 rerun 2.0 with new heroes.. because “we didn’t have time for new stuff because of the merge”.

just wait for the announcement

[vast herald]

It´s more rediculous that they went radio silent, some other companies wouldn´t settle with this they just take it like that "Jeah that Apple fault not ours!"

[mossy cloak]

It was always like this here

Issue? “We know about it”

[keen crane]

I binded my account with FB but when logging in with android I get a new account with a new User ID so this actually doesn’t work then you have to wait 72h for the support case to be answered

[severe bough]

if possible，give we an opportunity to link iOS accounts to google account

[wispy maple]

too late, we had to do it before the maintenance to get the data exported, now they are locked by Apple till they manage to export them

[vast herald]

Jeah nobody expected this from happening they said link to one of those and Apple was a choice the only company that has privacy mechanisms so jeah.. our fault ;D

[echo trail]

But like.. that’s been known, no? A lot of companies had issues with Apple, yet they are acting so surprised. Idk how long the transition took with preparations, but doesnt it seem like they had enough time to prepare for this?

Or they knew this, there was nothing they could do and either they postpone opening of the servers till ios is ready, or just open some of them asap so they could get moneyz. Guessing

[mossy cloak]

https://tenor.com/view/money-countingmoney-cash-gif-18119103176294874344

[formal tundra]

@prisma wedge
can you do a proper feed-back, a proper announcement 📣
compensation sound like it is going to last for a while.

iOS/apple players will be delayed beside of the others, regarding to quests and levels, + iOS players might not be able to participate to some events, the most important in this game history: it’s after a month of shut down (which might already be a Guinness records), 100 wymmrow/day will not compensate the delay from other players, and will not compensate the events we missed…

And as it has been already said you acting surprised, as if swift documentation and apple app deployment process and constraint doesn’t exists. I don’t get it 🤷‍♂️

[final sentinel]

@prisma wedge please come up with better explanation, we need to hear those

[vast herald]

@here I should be a dragonheir dev i guess i found a fix for the problem lol 😄

1. you load you game from your iOS device and download the patch

2. On the account icon you choose to login with iOS. When you downloaded the patch, because the game shows you your server is under maintainance, but you see you characters

3. Then click again on the account Icon since you saw your character the data is loaded and link it to Google. You will be redirected to Google where you have to login. A pop-up will come redirecting you to the privacy notice, accept all of those.

4. Close the game and login via Steam with the Google Account and you can play. Maybe you need to accept the privacy notice here again 🙂

@prisma wedge @ashen flax I would accept any token of credit fixing Tencent/Dragonheirs Problem for iOS users 🙂

Easy to reproduce guys worked for me 🙂

[ashen flax]

All appleusers i showed this said it doesnt work at all, as there isnt an option to update anything or even download the game again

[severe bough]

there is many ways to solve the problem, but they don’t want to.

[ashen flax]

Thats unfortunately not up to the Crew right now but in Apples hands...

[glossy trail]

How do you know for sure it’s in Apple’s hands? I spoke with Apple CS and they said if DH wants to see the status of their pending app, then DH should reach out to Apple 🤷🏻‍♂️

[ashen flax]

And you think Apple would tell a "random Player" a status of an ongoing case/review/Ticket for a game he/she isnt working for ? 🫣

[final sentinel]

I didn’t understand how did you connect that one, I couldn’t see link account again but I am able to see my characters

[mossy cloak]

The compensations Still need to be fair. No matter the situation is Apple’s or DH’s problem.
We already lost 1 day of endgame rewards and sandcores.
No sandcores=we can’t buy anything form the season shop.
Also I was in top50 on my server.. 0 sandcores means I’m going to fall from golden season shop to bronze(?). Which means I’m going to get the worst tickets instead of a golden ones.
AND I can’t buy anything because of 0 sandcores.
I suggest the following: give all Apple users who can’t log in 300 sandcores/day(that sounds acceptable) and let all of them to buy from the golden shop.
Plus: give all of the Oak event code rewards. Because obviously we can’t use them until they are available.
And personally this 2 things I’m going to miss… are enough for me to not even coming back.
I don’t have illusions but Could you just tell this to the devs?
@ashen flax

[ashen flax]

The Support Team already did and the answer has been posted in the various reports here already: no changes

Sorry, no more i can do there.

[glossy trail]

Ur not alone there buddy

[warm gale]

We might miss oak event, d&d event, all the season rank. I don't think you guys understand how messed-up this is...

Except a small amount of wyrmarrow all the things that you have listed as compensation are gone when season ends. That's same as nothing if we are loosing rank position every day.

[ashen flax]

First and foremost i am a player, of course i understand, and i have fought hard already to get better compensation for the shutdown (and as a minimum, we got the heroes... but even that isnt enough in my eyes)

But there is nothing i can do at this point anymore

[warm gale]

Who get the heros? I don't because I have both i5 Calavera and i5 Ardreth so that's messed-up as well but that's on the other thread.

But here we are talking prolonged shutdowns for ios players. The issue is not only not being able to play but letting down my alliance and loosing sandscore because we are loosing rank.

Getting bread and ticket as compensation makes no sense, makes no difference. It is same as nothing.

[mossy cloak]

@ashen flax
First of all thanks dude!!

What if Apple is not accepting before the season ends?!

ALL the mails are gone after the season resets.

How could we get our compensation?

[final sentinel]

Guys

I fixed

It works now

[mossy cloak]

OR what is they remain in the mail. We gonna start the new season with billion of breads while others gonna have 0?

[final sentinel]

Use the way that this guy show, it is working

[ashen flax]

No it doesnt

[final sentinel]

It is

[mossy cloak]

Tried it. Not working.

[final sentinel]

I just open the game

Click account and click google it is linking

It is not new login

[ashen flax]

Its bullsh and lots of IOS players i showed, couldnt do that ,and the game CAN NOT update in IOS as it is not available im the stores

[glossy trail]

Pics or it didn’t happen

[mossy cloak]

Already tried the method before it was posted. I can’t log in.

And I still can’t after I tried it like 10 more times using the “working” method

[final sentinel]

Is it okay if I share my account pictures here? @ashen flax

[mossy cloak]

If you truly can play, you are 1 in a 1000. Good for you. Have fun!

But for others (like me) it’s not working

[tacit sequoia]

you have some other scenario. for a person who linked their Apple ID to the account and on iOS device like iPad, when the game bring us to the server screen, it is the old version, with old background, with server that are named Hor Hill II for example. The download doesn't start on it's own, there is no option to manually download, in apple store DH version is 1.0.x, 9 months old.
So whatever you are saying makes no sense unless you provide details

even if you do, and if it somehow miraculously worked for you, it won't for me or other people

[severe bough]

how to thanks

[echo trail]

Same, still nothing

[formal tundra]

@prisma wedge any news ?

[wispy maple]

stop asking here, it is an Apple issue, they can't do anything

[ashen flax]

When the issue is solved, there will be an #📢┆game-announcements

[bright prism]

I know it is not fault of developers ios server migration is delayed, but compensation for missing out is ridiculous. Unless changed and ios users are actually compensated for missing out on oak festival, season rewards and daily rewards, I am afraid that is it for me, I will find something else to play.

[glossy trail]

How do you know the devs are not at fault? Because they said so?

[mossy cloak]

Game is already dead for most of the Apple users to be honest.

Unless something changes in this week. Which is not going to happen.

[prisma wedge]

Dear Traveler,

We sincerely apologize for the inconvenience caused. The iOS migration is currently underway, and we are doing our utmost to expedite the process. We will keep you updated on any progress through official channels, such as announcements or community notifications. In the meantime, we kindly ask all travelers to wait a little longer. Additionally, if you have linked other methods, such as Google or Facebook, you can log in to the game by downloading it on non-Apple devices.

[tacit sequoia]

sure, I will take my google acc that I have never played before and have fun with 10 heroes I have there who are all level 1, thank you. And how are we compensated for missing the Oak event? my friend pulled 3 exclusive heroes yesterday and we don't even have a chance to do it.

[severe bough]

Now we lost 3 days or more, maybe we can’t catch up with the other players. Please consider how to solve this problem

[tacit sequoia]

I was being a little bit sarcastic, they WILL NOT change their compensation. That is a done deal, and everyone will enter new season with a few exclusive heroes more and stronger accounts, and everything you invested for the past year or more, will be in vain, because now you are falling behind everyone.

[severe bough]

Yes, at least lost the whole season and it’s resource

[wanton bobcat]

Poor dev planning, poor user care, and poor answers to the users, this is a good visual game and good history game, but the maintenance planning and the rewards to all users excluding the IOS/Mac users are s**t

[tacit sequoia]

did I understand correctly? 🙂

rewards are bad except for IOS users?

what do IOS users get that is better?

[wanton bobcat]

No, sorry maybe im not clear at all, excluding the IOS/Mac user because we are in the badest situation

[tacit sequoia]

sorry, misunderstood 😄

[warm gale]

It is 100% developers fault.

We understand that there is a transition and bumps , but we can't understand being disrespectful to players. We are every day loosing rank that we built in the beginning of the season.

In time of dificult it is simple keep players on their side.
-be honest and take responsibility
-keep good communication
-be generous with compensation

But no, deves are puting players against them.
-no responsibility
-we got to know that we won't have access to the game day before its return
-get meaningless bread and ticket as compensation

It is funny because long ago they made change on season 1 so a epic hero was given as part of the story. As compensation for players who have alredy played s1 they give the epic hero with a decent compensation and I thought "-good, those guys know what they are doing "

Man I was so wrong. They have no idea. This has been a disaster.

[keen crane]

No you can’t as for Android it doesn’t recognise your original account and creates a new one. Loosing everything you have paid real money to obtain.

[tacit sequoia]

ALL they needed to do....once iOS users can re-join...GIVE THEM THE SAME CHANCE AS EVERYONE ELSE!!! Everyone happy, no one complains, we support the game and spend money. But noooooo, here is some bread

here are some tickets

blablabla

[mossy cloak]

Compensation? 300 gems +100/day 🤣🤣🤣🤣

[mossy cloak]

Don’t forget that iOS users not going to get any sandcores. So no season shop for them.
No Oak event means no exclusive heroes and no code rewards.

So basically with the “compensation” they show how much they care about the playerbase.

Not many iOS users are going to continue playing after this ridiculousness

[echo trail]

Yeah that’s a joke that is🤣 shame to call it “compensation”

[tacit sequoia]

here is what I don't understand. This compensation decision is going to be so bad for them. 1. Many people stopped playing. 2. Many people asked for a refund. 3. Many people are still hoping, but we'll quit in a few days when they see nothing has changed. Fewer people less money. Smaller community. But give a fair compensation, everybody happy, everybody playing the game, everybody spending money, the developers earning money. How can anyone on this planet mind, come up with such an insanely stupid and moronic decision, that literally works against them!

[keen crane]

At this point not thinking about compensation just want my account back with all my invested and won items starting again will be a full refund request

[severe bough]

The problem is how can we catch up with the other players

[prisma wedge]

Dear All,

I have some good news to share with everyone: the iOS migration process has made significant progress. We will provide a response as soon as possible, and any further updates will be announced through official channels. In the meantime, we kindly ask all travelers to wait a little longer. Thank you very much!

[drifting otter]

Great news 🤗

[formal tundra]

That’s a great news @prisma wedge, thanks for the top up, how about some details ? 😬
On « iOS migration struggles »’s specific Channel ? 😏🤷‍♂️

[ashen flax]

No more Details than that. And official news will be sent here: #📢┆game-announcements

[tight aurora]

A detail I observed: Today the publisher on the app store changed from Nuverse to Level Infinite. 🙂 First step done. 👍

[mossy cloak]

Okay thanks. Now the Apple player compensation is needing to make a significant progress…..
We already lost 2 days of endgame rewards.(and it’s counting)

@prisma wedge
Please rethink the compensation.
But thanks for the news anyway.

[drifting otter]

Most important right now is that we get to play the game. The rest will hopefully be sorted after 😊

[strong ginkgo]

Why if we are already unable to compete ?

[visual swallow]

It will not. They will just sit that out. Already experienced when I was unable to login in Endphase of another season for 2 days. They gave bread which is on no use during end of season

Im Top Player and clan leader of high ranked clan. So it really is a thing for me. Not to mention the money invested. In this season too cause nobody beforehand told this season would be near to not any useful playable

[bright prism]

«I assume» perhaps more appropriate word, they do not have an incentive to delay migration. You focus on the wrong part of my message, though, focus was ment to be on the horrible «compensation» they offered…

[dense bridge]

Yes download after repair…
But still 1038 and maintance

[drifting otter]

Well firsf we need the game to work for us. After we can talk compensation right? I just miss to play. Im sure they will fix some compensation for us.

[strong ginkgo]

I am done waiting for this game, it was great now we all moved on. Time to cough up for the mistakes!

I would like full reimbursement for all this season

[wintry river]

It is the end of the season on my server. I didn’t claim the final reward from the boss. I expected to be top 10 on my server. If servers are switched to the next season before ios issue is fixed, I will be far away from my top 10. Does anybody know when servers are moving to the next season before or after the fix?

[ashen flax]

I doubt they delay the season ends longer than usual

[wintry river]

It is very sad…

[glossy trail]

Does anyone know what happens if i get a refund from Apple and then go to play again when it’s working?

[ashen flax]

You could be banned, but in thia scenario mostlikely nothing will happen

[glossy trail]

I could understand losing out on resources, but banned? What?!?

[ashen flax]

A lot of games ban for refunds

[formal tundra]

Does it means, its your recommendation?

[ashen flax]

I will not recommend someone to make a refund.

[glossy trail]

I think that would go against their job description/policies lol

[formal tundra]

Well, back IRL l'm a developer, so l know how complicated it is to create, maintain, improve an app, I know being part of a team like that it's harsh, full of success and unconsidered complication, like it is today: successful to finally made up this hard migration on time, lot of deception of failing this iOS thing .., from a gamer perspective, this situation screw up the entire gameplay, based on competition and lil bit of collaboration, if | don't spend lot of $ in the season to come l'll be delayed even on season 18 so | wouldn't be surprised if you recommend a refund (mostly regarding the way you want us to catch up: few diamonds that you can get for few $), I payed to being good, it's a complete waste regarding to this long wait of iOS migration, when a lot player get 1-2-3-4 lego/days, when only iOS player did not even turn on the game.
Sorry for the plea but l don't feel like your bosses get the point to give REAL news, and REAL ways to feel like we didn't not threw up the money we
already spent.

[mossy cloak]

Theg going to deduct the golden crystal amount of your server(it’s going to minus) then They going to send you an ingame msg which is the following:
“untruthful refunds for X amount. If you don’t make your golden diamond into positive one for the following date: 2 weeks from the mail. Your account is going to be terminated. And you can’t play the game again with that account”.
that means ALL of your characters going to be deleted on the account. On all servers.

So only do it if you want to stop playing.

[glossy trail]

COOL cool cool

[echo trail]

Btw the devs really said “we got something!” and dipped

[glossy trail]

Does anybody know what the compensation might look like for an iOS player who decides to try to log into the game via Android after all this time?

[formal tundra]

Nothing much valuable, compensation might worth it for the first day, some events didn’t happened, you’ll get some diamond, some bread and some tickets, which is : 300 diamond the first days, + 100, the second (and so on), if you connect now, you’ll get 400diamonds, tickets and bread, you might feel it worth, but you’ve already lost some “event points”.

[glossy trail]

Sounds like it might be better to wait for iOS to kick in?

[formal tundra]

Since there’s no real communication, I’ll not give any advises. as a noob I tried to download the game yesterday, from steam .. from my Mac, it did not work ^^U (same for Linux).
Honestly if I don’t feel like I can’t catch up easy: the game is screwed for me.
I’ll ask for a full refund and quit 🤷‍♂️

[tacit sequoia]

You're going about this the wrong way. Either you secure your compensation now, or you will never see it later. Once the game starts for iOS users, it's a done deal. No one will ever change it retroactively. If you are one of the casual players who just wants to play, and not care about others getting an exclusive hero each day and you can't even login, and the developers give you a slap in the face by offering an insulting compensation, then this doesn't really affect you, you just want to play again, and that's OK. But most of the people will not be satisfied to continue the game like this, even when the problem for iOS users is fixed. I mean look at them, reading our messages for days, knowing the problem is dice, wyrmarrow, missing Oak event, and they don't even care to change compensation accordingly. They are just keeping quiet, sneakingly waiting for iOS to start working asking for our patience, but not offering relevant compensation. Yes, it's insulting. Even the feedback we got yesterday that iOS made a great progress was vague and there were no details. That is only to keep naive people waiting longer so as not to lose more players

[dusk hazel]

To be fair, its only been 6 days since they posted the measly compensation. Better one might be coming down the pipeline.

But i do agree that the only way for that to happen is for us to voice it out!

So yes, better compensation please. Nothing gamebreaking, just enough to make the players whole.

[tacit sequoia]

the most fair decision is that we get THE SAME as everyone else. the chance to summon on the Oak event, for example, they could send us tickets in mail to be used as summon tickets for specific element. however many dice you have, that many tickets you can use. why should we get compensation that is WORSE from what Everyone else got? we got rekt by not playing the endgame boss and getting sandcore. now we will get double rekt for oak event, etc.

and we can waste our breath here until cows come home, and you know we will get tickets and stamina bread and maybe some dice if they are ''generous''

[wispy maple]

are you all forgetting that after all we are just playing a game?

[mossy cloak]

Well we are not even playing it 🤷🏻‍♂️

That’s problem number 1

[mossy cloak]

That’s why everyone needs to like this:

https://discord.com/channels/928541801260908546/1313111756658311211

Maybe just maybe it matters

[wispy maple]

I am an iOS user and was on the road to be in top 50 of my server in S4.5. I can’t play but I know it’s due to Apple and that compensations will be reevaluated when we can play again. So no need to whine again and again. They don’t know when it will be up nor what will really be the compensations

[formal tundra]

Well, first since There’s no real communication, we dont even know about a reevaluation.
Second you have a game, a free one, if the game getting screwd, you don’t really mind .. it’s free.
Now you buy a new game on Xbox 🤷‍♂️, let says 120€, and devs changed the game play, your progression, you have to restart, your friend can play, but you don’t, you paid 120€, do you wait for a reevaluation?
You just a feel a like a cow getting pumped up till you are not worthy anymore.

@wispy maple
The fact that you can’t play a game that you paid, but your friend can (for whatever reason, Your friends gets bonus and your support says you won’t) doesn’t bother you ?

[wispy maple]

Nope. If I enjoy playing it doesn’t bother me what other player can get and I can’t. I’m not Free to Play, but I surely spent less than top player (less than 200€ a month). So I wait till it’s back and THEN if I find that I lost too much I will surely complain. But Now we (the players) are flooding support for something they can’t do. And at the same time they can’t take actions for things they could cause they are busy responding to us… 🤪

[pseudo oriole]

Sorry guys.. you lost me by now...
Was a great Time with DragonHeir.. Loved the Game.. and looked really forward to play it again..
But if you Guys don't want us iOS Users.. i am not the one cling to it.

Have a great Time in the Future.

Bye

[severe bough]

even no one come out to tell the true situation

[glossy trail]

Try spamming the feedback bot

[visual swallow]

They are not answering and come up with anything. It’s only the mods of the discord that can’t decide anything. No open communication, no fair compensation from the devs. It’s that what gives the feeling that they take you money and don’t care about fair value on the other side when it comes to problems like this. They don’t seem to care. It should be easy. Send out some pixel money (for them it’s no real money as for us) to make those happy and hold them in the game that already have invested a lot and payed their bills or being greedy, give no fair compensation and loose a part of your loyal player base. Should be easy to decide from their position. But maybe they have numbers to evaluate and see it’s not many they loose this way. Can’t explain their behavior else cause it seems so counterintuitive…

[ashen flax]

#🐉┆dragons-wisdom-videos message

Ios workaround is live !!

Announcment pending, translation being worked on

[wintry river]

Is there any updates on ios fix? I do not have any non-ios devices.

[ashen flax]

That is the first step, the workaround, the rest is still in Apples hands, but its making progress, but we dont know how long it will take from now

[warm gale]

Doesn't help, my devices are iOS.

[severe bough]

which website？

[lilac vault]

This does not work

[severe bough]

can give me the website please

[ashen flax]

Check my link above, its in the video description

[ashen flax]

Than you already used the fb/google id you want to use

[lilac vault]

So i have to make new id then?

[wintry river]

What if I found the way to login finally. Will I be compensated?

[severe bough]

always let me click to retry

[ashen flax]

Compensation is published and should be sent on first login as far as i understood

[mossy cloak]

I hope this isn’t the “significant progress”

(But thanks Tobi)

[tight aurora]

Yes, for the thanksgiving web event as it was recommended.

How can I bind my player Apple ID to the google/facebook account I used for the web event?

[visual swallow]

Hope that is not the good news you spoke of before as it does not help at all when you are depending on an iOS device. Where is the problem guys. Worked before? What is messed up now and how long will it take to fix. And don’t tell us it depends on apple all alone. I can’t imagine that you should not have any further information. Slowly getting angry and think about rage quit and full refund

[ashen flax]

It sure is very good news for a lot of ios users. Its not the end-solution, but as long as we wait on the go or no from Apple, it is a way EVERYONE could play.

[mossy cloak]

Not everyone

I only have Apple products(because of work)

And I’m definitely not going to buy an android or a computer just to play a game

(No offense. It’s good news to those who own another device. I’m happy for them. But it’s not a solution for everyone)

[ashen flax]

Thats why i said a lot 😉 same reason why i would never buy an ios just to play.

And the rest is still in review, but its a start. Lets just hope Apple doesnt take too long after the first step now.

[mossy cloak]

Yeah I know. It helps some people. But definitely not everyone 😛

[formal tundra]

Thanks for the top up, and the effort.
Beautiful voice btw

[ashen flax]

Thanks 😀

[lilac vault]

How does refund work?

[warm gale]

Obviously not EVERYONE. The reason we have iOS login is because we use iOS devices 🤦‍♂️

[ashen flax]

And EVERYONE could still do so, and yes. I do know not everyone will buy a new device, i wouldnt either. But the possibility is there for all that want to.

[warm gale]

What do you mean?

Ahh you mean everyone if we buy another device, ok.

[ashen flax]

Yeah, i corrected my wording as it was too harsh in this Situation 😉

[spark prism]

somebody in global chat said he runs android emulator on his Mac and it works so apparently you don't need to buy PC for make it ti wirk

[warm gale]

Yep no MacOS unfortunately

[visual swallow]

Have a mobile on iOS I play with. My laptop is restricted for work. So no solution for me still

[lilac vault]

Does anyone know how refund work? Is there any way to get some of the dineros refunded?
This whole thing is just a headache. Im tired of this.

[dense bridge]

Are there any Information with Win11, steam and iOS migrated accounts?

[keen crane]

Doesn't work

[ashen flax]

Does work, you should specify your issue...

[keen crane]

Follow all steps and my original account is not listed

[keen crane]

My original account right what's offered left

[ashen flax]

So thrre is 2 characters, you can choose to play both, whats the issue than?

[keen crane]

This is my original account

[ashen flax]

That one must have a different login used rhan the other 2

Otheriwse all 3 would be in the same character chiaing window

[keen crane]

It's called FB

[ashen flax]

You should ask #🆘┆customer-service to check that. Its weird. But mostlikely you used different Logins for those, thats the only way i know, they dont Show in same selection window

[keen crane]

When in FB it lists only my original account ID and neither of these they have been sent to support but getting answers is like pulling Teath out

[lilac vault]

I have same issue. I just gave up

[keen crane]

Very close really enjoy the game but this is just sucking the will to play out of me

[lilac vault]

Yeah i feel the same m8

[dense bridge]

Download is still active and 10 minutes left. No server problems detected so far.
Great Job of development team.

Next step is look up migrated account.

[half cape]

I don't understand how this will help me with the ipad

[ashen flax]

It helps all those that have at least a secondary device or can use an emulator on their Mac. It does not solve that we are still waiting on Apples go or nogo

[half cape]

probably I'd better wait and see what happens with the apple game

[dense bridge]

But you have to link a Google account on your iOS device after 12/02/2024. Does this work now?

[ashen flax]

Ios itself still doesnt work, the workaround is for rebinding APPLE LOGIN so you can login with a different device or an emulator

[dense bridge]

So it does not work. See my description above. So you have to migrate iOS accounts once again to facebook or google play:

Game Launcher
No game client or login process detected

[dusk hazel]

If i do the workaround, and do play with a secondary device, will i still be compensated for the days im unable to on my primary device?

[wintry river]

The same question. I am trying hard to find some workaround but I am afraid that I will not receive any compensation.

[ashen flax]

Compensation for IOS linked players should be sent directly the moment you login

[ashen flax]

I dont get what you mean, you relink via the webpage and can play on an non-ios device (PC, Android device)

If Apple is ready in the future, you will be able to play there again

[eager garnet]

How can a user from apple redeem the rewards?

[mossy cloak]

If you use the workaround. You obviously not going to get the Apple compensation because… you know.. you are playing 😄

[mossy cloak]

Oak event? We can’t. It’s gone.

[eager garnet]

And any other compensation for the problem?

[mossy cloak]

Unless they give it to us as a “compensation”. Which not going to happen

[eager garnet]

Do I have to do something or where the game is up again they give us freely?

[eager garnet]

Oh ok

[mossy cloak]

Yes.

[eager garnet]

Thanks

[dense bridge]

Vorher konnte man beliebig das Spiel aus einer Plattform starten. Man brauchte nur bei der Anmeldung zu verlinken.
Nun erstellt er jedes Mal ein neues Profil.
Um es auf den Punkt zu bringen, man hat daher auch migriert um aufzuräumen.

[eager garnet]

Is there any idea how many days will be necessary to play again?

[ashen flax]

For users without the possibility to use the workaround on a pc/Android device? Unfortunately not, we are waiting on the go or no-go from apple

[eager garnet]

But what is the cause of the problem if you know? Just for curiosity

[dense bridge]

Is there any iOS user on steam, that created all linking sytems before 11/07/2024?

[dusk hazel]

So if i just wanted to check on my account and not play full time, and i log in using the workaround, i wont be getting any further compensation for being unable to play full time on my primary device?

I wish i didnt do the workaround then, wish i was warned and wish this was prefaced on the “workaround” video

[ashen flax]

We dont know how this will be handled with the compensation, thats still pending, but it was announced that it shall be sent the moment you login.

But ios user should get it, when they login with their Apple id, in my opinion, everything else would be meeeh

[dusk hazel]

Meeh is an understatement lol

[ashen flax]

Every other Word would be censored 😉

[dusk hazel]

IOS compensation still not received after loggin in with the workaround.

[ashen flax]

That sounds good for me than, maybe they really have thought about that issue

[dusk hazel]

Not that im complaining. They might just bundle it up together when its playable on apple devices

[ashen flax]

Have asked that earlier today but it was already after working hours for them at that time

They like 6h ahead if me and its now 6pm here

[dense bridge]

Where can I find this rebind Option for iOS? Please help.

[lilac vault]

In ur PM

[austere locust]

This is brutal... what's the eta for iOS users?! And what's the daily compensation (real compensation, not the weak one so far) for not being able to play along side the others that are able to play now?! What a fail.

[ashen flax]

Like stated multiple times already, we dont have an eta, as its in Apples hand again now, that the first step has been done

[dense bridge]

Where can I find this rebind Option for iOS? Please help.

[formal tundra]

Okay so this binding helper thing doesn’t allow apple user to play on their apple devices.

So,
How can we push apple up ?
(It doesn’t mean, your company’s “compensation” will worth the losses)

[lilac vault]

I sent it in pm to ya

[ashen flax]

I dont believe there is a way to push them from Player side, and besides that, not much we can do at this point.

https://dragonheir.sgrastudio.com/act/a20241129applebind/

This is the webpage to change the bind

[ashen flax]

Pinned to the top. Screw the views, easier this way.

[austere locust]

It's a very weak approach when one blames others for lack of clear planning and does not take primary responsibility for something such as this. Apple is notorious for this type of thing. We were not born yesterday.

[ashen flax]

The whole plan was scheduled for 28 days cause Apple takes always very long. Android and steam was ready end of first week of shutdown. And the problem is, the Review couldnt start during the playtime, as the data transfer frim old publisher servers to New publisher servers had to be completed before a Review could start.

And like i said before, no matter whos fault it is, the whole situation sucks.

[dusk hazel]

This takes the anxiety off a bit. Thanks for shedding some light. Hope they take a page and explain it better next time

[austere locust]

Both sides are losing revenue. Who is the single point of contact at Apple who is pushing this through? And what were the numbers of actual iOS users vs others? Just curious. They should be on this constantly until solved.

[ashen flax]

Ios is around 20% of the playerbase, based on what I got as feedback from all kind of alliances, all over the seasons.

we dont get real facts on that, thats Business insights

[strong ginkgo]

Having the knowledge some are playing why others are not is the final insult and really shows the lack of understanding for the customer. I like many others have already moved on so the only question I have is how do we start a refund for the money spent this season ?

[dense bridge]

failed to bind

[austere locust]

Well you won't get a refund from apple, to be sure. They've tightened refund policies.

[formal tundra]

As I complained before, about your communication, this is this kind of news we looking for, we understand, comprehend, still looking for the same reward as the current players have. But at least with this level of information I don’t feel completely left aside

[ashen flax]

I will not talk about refunds here or anywhere in the discord. Thats up to each of their own to figure out.

And you rather have no workaround/solution than being able to play? Everyone could play now (and yes i mean EVERYONE, just need a "Substitutinal device" and yes i know how this reads and sounds. i wouldnt buy one either just for a game)

I dont know if Apple even will give a go (its more likely than not, but who knows) or not. Its not up to me to know the details on why its taking them so long or whats maybe an issue they have with the new servers/publisher.

[austere locust]

Question is, is that 20% of player base the 20% that accounts for 80% of revenue (80/20 rule) or it is the 20% that doesn't matter?

[ashen flax]

As i said, its based on communication all over the place and alliances telling me how many players they miss/lost etc. Whales and no whales both in there. I dont know mere values, but if i take my own alliances in to consideration it, 50% of those missing are low Spenders, 25% Medium, 20% high and 5% huge

[jovial prairie]

Ho w do I link to Google if I have already linked ot Apple? And can I do this if I cannot log into the game? Thanks!

[austere locust]

Fair, law of averages. Still accounts for a fair chunk of change.

[dense bridge]

First I linked Google on iOS device. I deleted it before rebind. Now I need help.

[ashen flax]

Use the pinned link

[ashen flax]

Well the rest is like 75% Medium to high spenders, 5% whales and rest low to medium Spendern

[ashen flax]

Sounds like the binding option you chose is already bound... 3 buddys told me they just made a fake Gmail and used that for now

But might be an issue for the Thanksgiving Event...

[dense bridge]

That is not ok

[visual swallow]

Simply not true as i own only iOS based devices. And for that lousy customer service of that company im not even thinking in investing in another device.

[ashen flax]

Still true that everyone COULD, but just ignore half of my message, its ok 😆

[keen crane]

Tried to use Android and now have two accounts binded to my FB neither of them the correct ID and can't actually find the two new account ID listed in Facebook. Also says you can only bind one account in support which is a load of c**p

[visual swallow]

It’s a very theoretical could. I could also buy the company or apple itself and solve the problem but that is only slightly more realistic then for me achieving an additional device or for the company to come up with a costumer service that deserves the word of service

😉

[ashen flax]

They could have just waited it out... would you like that better? Thats even worse Service than what we have now....

And i know, its always some that complain even it all would have gone smooth, there would still be some complaining...

[visual swallow]

From my point of view that is exactly what they do. Especially for that slap-in-the-face-compensation. Details are talked enough about and I think you personally agree to that. Don’t get me wrong. You are doing a good job. The service from the company itself and its information policy also as its compensations do not

[keen crane]

No access to an account I have spent hundreds of pounds building

[visual swallow]

Exactly that from my point of view

[warm gale]

I just asked a guild mate to check my rank. I am not even on top 50% anymore. I was rank 19 when server went down.

And compensation is bread and tickets 🤦‍♂️

[dense bridge]

All privacity terms are crushed by merging

[dense bridge]

Solved in the end…

[glossy trail]

“Solved”

[jovial prairie]

Thank you. I have used my google ac for binding. TRied to log in and it's still the same issue. I think I know why!

[mossy cloak]

Atleast we know how the New company appreciates the playerbase

[glossy trail]

I might be able to get ahold of an android device, but it sure would be nice if we could get an update on iOS with some more specific details.

[orchid trench]

4day and still nothing for update iOS

[small tiger]

I linked my account via google but only have IOS devices to play on -so I can't login. I am frustrated my the lack of transparency and blaming this issue on apple is not okay. The issue is communication! As soon as the developers realised that they would not be able to migrate the IOS data at the same time they should have made a statement, apologised, accepted responsibility and reassured the player base that they would be reasonably compensated and kept up-to-date with any news around date of completion. By not doing any of this it feels like the devs are just dishonest about what is going on. To offer bread and other garbage as compensation is a just a joke when we have already waited for over a month at this stage. This is just disappointing and it feels like the devs have given up on the older loyal player base.

[warm gale]

Agree, except that I think the problem is much more than comunication. Devs mentality have overlooked players for a while.

How long does OAK event last? Will we miss it?

On my server the boss is gone already. Rank went to the trash bin from 19 to top 50% so I won't have exclusive summon tickets for next season.

Lost rank, sandscore and now without tickets I lost also 2 legendaries in 20 dices.

But the compensation is bread and auto tickets. Sure, they are doing a great job 🤦‍♂️

[visual swallow]

To make it short: @devs. when is iOS issue fixed? Which appropriate compensation will you offer for those affected? I propose 1 HD + 300 sandcore per day and open at least gold shop start next season for all and the subsequent 20 starter banner tickets. Thx inbefore for considering

[mossy cloak]

Never going to happen

Why? Because If it happens That means the devs care about the players

Which they are not

We need to be happy with 0 sandcores, bronze shop. And breads.

Because that how much the devs appreciate us,

[frozen bone]

I was able to link my Apple ID with fb and now am able to play again with my original account

[echo trail]

Wait was this honestly their big announcement? They said something about big progress like two days ago.. was this it?

With 0 android devices imma just go f myself i guess then. Love big announcements that don’t concern me

[formal tundra]

Nope it’s a step to play if you have been on iOS and you have non apple devices.
The big progress is apple validating the new company.
The biggest is done, apple is still reviewing, but they might send back the baby saying “ this is not safe, change that”, if it’s the case, it re-starts from 3 days to 2 weeks.

We will be able to play at some point, but still missing out events

[formal tundra]

Not agreed, some player drop few legos per day with the current events.
1HD will not make a differences, increasing drop rate, giving Lego chests .. or some kind of compensation is kinda balancing the missing events, without talking about the drop down on world bosses events

[glossy trail]

Potential bug: an American living in the UK and the game suddenly no longer accepts my debt card

Says can’t sell to my region

[warm gale]

Now the whole alliance can't do the alliance war, becouse I was commander before the server maintenance. Alliance leader cannot replace me with someone else. Whole alliance is being harmed becouse iOS won't work.

This is so massed up. You should just cancel this whole season and give same flat rewards to everyone

[spark prism]

your leader can change commander - but not DURING Sparkle; he had to do it before it started

[jovial prairie]

This is so tiring now - I moved from Apple to Google Login but still cannot play as I only have Apple devices! That wasn't clear when I went though the process to link the google address.

[jovial prairie]

Have you tried buying an MC debit card issued by a UK bank which you can top up and then use online. Lots of the Shopping Centres have them. I have done this in the past when I don't want to use my CC.

[glossy trail]

Might be worth a shot. I’m worried that’s it’s due to my billing address on my account being from the US

[visual swallow]

Of course give them to all. Affects me too. Forgot about that.

[visual swallow]

Affects me and my clan to. I’m leader. Not able to lock in because I only own apple devices

[wispy maple]

install an android virtual machine on your mac, use the link to link your apple account with google and play on the VM

[visual swallow]

Or just fix the issue?

[mossy cloak]

Or just don’t say stupid things?!

[wispy maple]

it's just a way to bypass the issue why being so aggressive?

[mossy cloak]

Because If we wanted to play with an emulator we would already doing it. Dont you think?!

[wispy maple]

maybe not. If 10 people didn't think about it, that's a way of playing while we wait for Apple to unlock

[glossy trail]

I’m an Apple player who switched to an android and now I’m unable to make purchases in game

[timid ether]

Despite all these setbacks and palliative mode for IOS, what really interests me is to know if we have any forecast for the return of servers on IOS? Because if we don't have a date this will only generate more instability and discussion! So could you give us an estimate of when this big problem will be solved?

[glossy trail]

It’s like shouting into the abyss…

[tight aurora]

Gods are silent…

[visual swallow]

And mean for not offering fair compensation for the mess they made

[keen crane]

Well it looks like there is no support if the game gives you a new account when trying to rebind ios your screwed and your original account is lost. Support is now blaming Facebook for the error.

[formal tundra]

How about the mobile game you download at first place ?
I would have a windows.. why not, I wanna play.. but having macos +download vm windows (+ cracking it/or paying it) + download the game + creating a new gmail address + doing the iOS binding thing (that can create issue for the future) then start the game .. seem too much for the mobile game you wanted to enjoy at the first place

[formal tundra]

Well if everything goes right, and according to want I understood about the process of data migration on iOS, it might be around a week big max: 2 weeks.
Apple is reviewing the safetiness of the code.
If apple says no go, add 1 to 2 weeks on that, so from tomorrow to 4 weeks.. Christmas is coming 🤷‍♂️

[glossy trail]

I’m confused how do you know these timeframes?

Another thing that confuses me in general is what part of their code changed? It worked on Apple just fine before migration

[merry hemlock]

Bon cela commence à faire très long ce problème avec IOS!
Maintenant il serait temps que les développeurs fassent leur travail et donnent des informations en dates pour les utilisateurs Apple.
Franchement c’est du foutage de gueule pas d’informations je vais finir par croire que vous êtes juste des escros et vos petits de dédommagement ne seront sûrement pas en accord avec les dommages que subissent nous les joueurs Apple IOS.
Vous êtes des chariots et des laches de ne pas donner d’informations.

[oblique dirge]

So a friend of mine still can’t log in after relinking Apple ID to Facebook.

[ashen flax]

No, like said multiple times before, we dont have an eta because Apple doesnt give us one either

[ashen flax]

New publisher = whole Review of everything, payments Routes changed too, cause moneyflow has a different target now etc

[ashen flax]

Only because you dont want to use a possible solution to play and rather rant even more, that there is one, doesnt justify to call him stupid, consider this your final warning. You can state your opinions, but watch your tone doing so.

[thick cosmos]

Got a question if someone could please answer. I play on IOS, but my account is on link google. If I install dragonheir on a samsung tablet will I be able to log in and play?

[ashen flax]

I cant read the emssage, but theres an errorcode so he should make a new #1144579696500162610 or ticket to #🆘┆customer-service

[ashen flax]

Should be no problem, as long as you arent in the US, just try.

[wispy maple]

i was talking about android vm, not windows, like bluestack, nox memu etc... It's not a good way to play for a long time but if you really want to play it can help. I am just trying to give a way of playing for those who really want. Hoping that everything will be fixed soon

[dense bridge]

Missing compensation.

[glossy trail]

How do u know these timeframes?

[formal tundra]

I am a développer I never work for apple apps, but I know and understand the process, so I believe the timeframe are something like this

[glossy trail]

🤞

[prisma wedge]

Dear Travelers,

Due to the high volume of messages in this post, it's easy to miss feedback and questions. If you encounter any issues in the game, please open a new post in the bug-report channel and describe the problem in detail. For game-related suggestions, kindly provide your feedback through the suggestion channel, so we can consolidate and communicate them to the developers.

Regarding the iOS compensation feedback, aside from the compensations mentioned in the announcement, there are currently no additional compensations. On a positive note, the Apple migration has made significant progress, and the launch on the iOS platform is expected soon. Please stay tuned for updates through official channels.

Thank you very much for your understanding and cooperation!

[glossy trail]

😴

[warm gale]

Is this really been discussed with developers?

We loose sandscore and summon tickets, thinks that affect not only this season but also next one.

We get bread and auto tickets.do they really think this is right?

[lilac vault]

😂😂😂😂🙈

[merry hemlock]

Vous prenez vraiment les gens pour des imbéciles ! Ceux qui sont sous IOS sont vraiment perdants et votre maigre compensation annoncée n’est franchement pas à la hauteur.
Soyez honnête et respectueux de ceux que vous pénalisez. Et arrêtez de dire que c’est Apple le problème car cela fait plusieurs mois que cette migration etait planifiée.

[mossy cloak]

This is ridiculous. The compensation NEEDS to improve. Because this is nothing.

This is a slap to the face to loyal players

[formal tundra]

Well, i do not get it, since it’s a competition game, for the core evolution of the player, you just you screwing the player.
And so, it means favoritism for android players.

I do not get the point.
Do you understand that we feel betrayed ?

At this point, you’d rather to give noting.

[glossy trail]

Could you be more vague? You’ve been saying “a little longer” and “soon” for a whole week now without any real substantial information.

[half cape]

🤥

[bright prism]

the «compensation» you have offered, is not really compensation. I have played in top guild for many seasons, regularly ranking top 50. Missing out both on daily rewards, sandcore, season ranking rewards, login rewards, oak festival (and probably also the free hero from thanksgiving event), IOS users are in fact going to miss out on so much, to me it does not make any sense coming back at all. Giving bread/stamina at end of season does not make any sense at all, and 100 wyrmarrow a day compensation, when a normal average daily grind in the game gives you four times more, meanse IOS players will lose heavy - not compensated.

[warm gale]

Yes, if this is really how devs want to deal with it than I am out 🤦‍♂️

It is a competitive game. You don't f** with some of the players and don't compensate them for it. This is non sense

[formal tundra]

Maybe it’s Time to give our feedback on a real place :

https://apps.apple.com/app/dragonheir-silent-gods/id1668757233

[visual swallow]

Good idea. Maybe that will be heard…

[warm gale]

Don't think they will hear, it looks pretty stubborn at this point. But here it is.

The summon 20 tickets alone garantee 2 legendaries. To have the same garantee with nornal dices this would be equivalent to 70 dices (2 pity) or 24500 wyrmarrow. On the store prices this is 300€.

And that is the summons tickets alone, not counting sandscore, daily wyrmarrow and the OAK event that we are loosing.

[heavy grove]

Guys, at this point you are in a loop. Maybe try a different way to reach them if this here doesn't produce results, because it's been days and you're all writing the same things time after time multiple times per day.

I know you are trying to wear them down and I agree with all the complaints, but I suspect that discord doesn't affect them much. They can just scroll through.

[visual swallow]

What Options do we have then annoy them? And now bad reviews for bad customer service?

[echo trail]

I think that’s the worst response to a “conflict” ever. How else u want something to ever change if u keep quiet? People need to speak up bro

[heavy grove]

Maybe before lecturing people on conflict response learn to read? Where did I say to keep quiet?

[echo trail]

Dude yea i see it now but bro read it back and tell me I fr should have known u mean stopping on Discord. Soz

[heavy grove]

It's written in plain English.

Anyway, no biggy.

Wait tl you lean about the gift codes "for Chinese players only" and you'll get even more pissed.

EDIT: added quotes

[visual swallow]

Wth: Apple just refused my rating as it’s not meeting their Media Services Terms and Conditions, Submissions Guidelines under Section L. Read it trough. Perfectly fits it in my mind

[ashen flax]

Chinese game is a game of its own, why bother about their codes oO

APKPURENOW is a chinese code btw and works here too 😉

[glossy trail]

Got any suggestions? I think we’re all ears

You know what would make them hurry up? If everyone who currently has access to the game suddenly stopped playing and went on strike. But none of them care. As soon as they got access to the game, they stopped caring about you or me and our iOS issues.

[heavy grove]

Those are two different problems though. I read somewhere above that the issue with restarting the game on iOS depends on Apple and DH doesn't have any control on it.

The compensation is a whole different animal and I agree that it should be much better. I think that negative reviews hit them harder than posting here... But I don't want to be the voice of trouble, earlier I was just sharing an opinion.

Peace

Edit: for me this whole thing is puzzling. I play Angry Birds 2 as well and recently the game was purchased by a different company. There was no off time nor transitions on the players' end... And they have a much larger number of users. So I don't know man... Out of curiosity I googled how long it takes to Apple and Google to review and publish a new app and the result says "generally 48 hours".

[glossy trail]

I bet you a million dollars if the players with current access stopped playing, they’d suddenly have a lot more incentive to get the game back to everybody.

[glossy trail]

iOS users and US citizens don’t have the ability to leave reviews since the game does not exist on their devices. The reviews you mentioned would have to come from players who currently have access to the game…. And they stopped caring

[formal tundra]

Well, about your edit, angrybird is a different thing, the app and dependencies are lighter: we are talking about 4GB + 4GB here it’s an amount of code you cannot imagine there’s probably a dedicated review team, angrybird is 500mb, which is still a lot but 2 people on it would Done it in 2 days, in app purchase are less complicated than DH (so it takes longer), but that doesn’t really matter since DH made its gameplay on competition, meaning: pay you’ll be better (and you’ll maybe have a different experience on the game), this is why we want to attack them on App Store, if people pay (I’ve seen 25k€ above) to be competitive, why the new DH project team wants to loose them, why not attacking the APK itself: on the store.

A store review can be changed, how about a compensation that never append.
I am a developer I would feel very sad if my game reach the people that way, so even if it’s a drop in the ocean, bad rate is kinda .. a negotiation to compensate the people whom feels concerned by their place in this game 🤷‍♂️

Still as a developer, why ?
Why dont you even try to listen paying players, who feel betrayed, I believe you will change the gameplay / core game in the future, and you don’t care about “old players” whom won’t fit on the new game/business model. That’s the only option

Again, sorry for the plea.

[glossy trail]

Can anybody give a reason for why any of us should believe them when they keep telling us to be patient? At this point, we’d be dumb not to consider that they are waiting for the vast majority of iOS users to have their refund expiration date pass before informing us that “despite their best efforts” the game will no longer be available… I mean… you tell me which scenario is more likely and why.

[visual swallow]

Sadly that is what’s comes in mind by them acting like they do @glossy trail

[tight aurora]

Well, in business and IT magazines you can read that Apple has a dissense with tencent about external payment methods mostly concerning WeChat. Delaying the ok may indeed be an attempt to put some pressure on tencent.

[glossy trail]

And yet Tencent is putting all the blame on Apple with zero information to back it up

[tight aurora]

Yeah, the lack of transparency is astonishing for a globally acting company like tencent.

[orchid trench]

8 days and nothing update in iOS 🙂‍↔️🙂‍↔️🙂‍↔️

[glossy trail]

It’s very clearly being held up by Tencent. If it wasn’t, they would be more forthcoming about the details.

[ashen flax]

No they wouldnt, no Business would

And it is always a back and forth in such situations, no one wants to take the blame for himself and businesses wont tell what exactly is going on. some things they have to, most they can keep to themselves.

Especially in such a sharktank where insights can be devestating for a busines

[visual swallow]

Then at least compensate fairly the players when you don’t want to communicate openly. They are definitely not to blame for the problems

[strong ginkgo]

Time to face facts, this game is over no one comes back from such horrible customer service, refunds via apple can start now due to not being able to use goods purchased. Shame but someone hit the light switch on the way out!

[lilac vault]

I guess the ios problem is not something they can quickfix.
Its gonna take a little more time.. ok.

But the fact that they gonna compensate with some bread and a tiny ammount of wyrms is gamebreaking!
It kinda says it all!

Im off to a different game guys. Im not gonna spend another penny on this. I wish you all good luck and i hope the devs compensate you for real later on!

Merry xmas and take care!☃️🎄🎅

Natti

[mossy cloak]

Just refund guys. Game not exist on iOS. Refund all the money.

[brisk seal]

How?

[tight aurora]

Apple pay?

[warm gale]

Refund is limited to 90 days. If you have some spending during this time just do it.

[brisk seal]

I’m a noob…could you guys suggest me what I have to do? I mean step by step 😅

I've never had the need to request a refund so I really don’t have any idea where to start

Grazie bel!

[tight aurora]

Perhaps a screenshot from 11/7 may illustrate the problem and the urgent need for a better compensation. Before the migration period I was able to earn 28k kleps only by vortex. Thats 280 sandcore, which is 2 master scrolls in the store.
The season ends tomorrow, so no chance for iOS players to fight the boss.
280 sandcore at the end of the season. What a shame!

[final sentinel]

@prisma wedge

[ashen flax]

Check your IOS STORES NOW! Update should be there already or during the day todsy !

[plush flame]

🤣

[prisma wedge]

Dear Travelers,

Thank you for your patience. We are pleased to announce that "Dragonheir: Silent Gods" has been available again on the Apple Store starting at 04:00 AM UTC on December 11, 2024. Apple device users will be able to download and log in to the game using their Apple accounts. As a token of our appreciation for your patience, we will be issuing compensation to Apple users tomorrow.

Compensation Details:
Eligible Users:
All users who have not logged into the game from December 2 to December 11, before the reinstatement.

Base Compensation:
Mini Stamina Bread×5, Auto-raid Tickets×20, Multi-challenge Pass×20, Wyrmarrow×300, Large EXP Potion×20

Additional Compensation for the Delay (December 3 - December 11: 9 days in total)
Mini Stamina Bread×18, Auto-raid Tickets×90, Multi-challenge Pass×90, Wyrmarrow×900, Large EXP Potion×90

If Travelers are unable to log in, please check if you have downloaded the latest version of the game by deleting the old package and downloading the new one from the App Store.

[warm gale]

End game Boss is dead already, what use do I have for bread and tickets?

And XP? All that is gone and don't transfer to next season

@ashen flax @prisma wedge why are devs not looking into this seriously?

[ashen flax]

There answer is: this is the compensation. I cant do anything about it. I dont like it but thats beyond my powers

[mossy cloak]

That’s pathetic. Thanks for the bread which we can’t use, thanks for the tickets which we can’t use. Thanks for the dead endgame boss

[warm gale]

But is it really been discussed with devs?
I can't imagine a discussion that someone understand the situation and say "yeah, this is the right compensation"

[ashen flax]

Flora and Lydia did, yes.

[mossy cloak]

They don’t care. They are like “what you gonna do about it?!”

[visual swallow]

That’s ashaming move in my opinion

[warm gale]

And resources that we are missing are worth of real money. Few hundred euros at least.

20 summon tickets with two legendary garantee is equivalent to 70 dices. That's 300€

All the sandscore loss is worth of few hundreds more. Several dices and legendary scrolls.

[formal tundra]

You don’t care at all about complains, missing events, nd so on ?
😂😂😂

[warm gale]

Yeah it is just non sense. Oak event is being prepared for over 12 months and now we have less than 2 days to do it because ios was offline 😂😂😂

And some of the rewards there are based on daily login. Least of the problems here, but really a joke

[wintry river]

If I was able to login on 6th with the help of android emulator, does it mean I will not receive any compensation?

[glossy trail]

Good question.

I was able to switch to android on the 5th, but still unable to get payments to work. What will I be compensated?

[echo trail]

Started the game and closed it again in 5 minutes.
From top 50 i went to top 50%. Never imagined that I'd be so sad after the game I loved so much said "you can play again!". Literally no point in playing it now and the compensation is just a giggle from the devs. Grats for kicking out your own fans

[dense bridge]

https://apps.apple.com/de/app/dragonheir-silent-gods/id1668757233

Please use new topic for compensation issue.

[agile turret]

Still no update for macOS ??!!

[keen crane]

Everything from iOS is gone no compensation for anything and totally fed up with support given every peace of login information for old account. ID: number plus screenshots of the old account and now getting ignored

[strong ginkgo]

https://discord.com/channels/928541801260908546/1316371640250273812

Share the frustration

[dense bridge]

I could not loggin since relinking iOS accounts on 12/05/2024.

[keen crane]

I don’t think they are bothered about those customers who have lost their accounts because of all the mess made by the updates and android solution which broke a lot of people’s original accounts. No compensation for waiting a month as a loyal customer, waiting for the overdue iOS upgrade nothing just seems like a year and a half of everyday play stolen from under me

[austere locust]

IOS user here. After a ridiculous wait I downloaded the update last night. Now I’m getting a region/age warning that I cannot play!??!? I’m in Canada not USA!!!! Wtf

[glossy trail]

They clearly aren’t concerned with f-ing over large numbers of players. Look at the history of this game!

[prisma wedge]

Dear Travelers,

1. We fully understand everyone's concerns regarding IOS compensation and appreciate the feedback provided. Rest assured, we have compiled and submitted your feedback to the development team. Your input is crucial for the game's growth and improvement, and we highly value your suggestions. Although we currently have not issued any additional compensation beyond what has been announced, we will ensure your voices are heard. Any changes to the compensation will be communicated through game announcements.

2. As for account issues, we have devised a preliminary solution. To protect your privacy, please contact our in-game customer service (providing detailed information of the lost account), or reach out to me via private message, and I will respond to each query.

3. For other bug-related issues, such as login anomalies, please submit a new ticket.

Whatever difficulties you may encounter in the game, we will do our utmost to assist you. Thank you all for your understanding and cooperation!

[tight aurora]

I’m in central Europe and I had to specify country and age too. 🙂

[dusk hazel]

Thank you for addressing our anxieties with compensation in this post! Hopefully something better will come soon!

[wintry river]

Please, consider some compensation for accounts who managed to access a little earlier than 11th. I finally logged in to the game on 6th with a lot of effort trying to use android emulators but my rankings are still spoiled for previous season and current one.

[dense bridge]

Die not get first iOS compensation. See #1313092753667657739 message

[exotic berry]

I’m unable to log into the game as an Apple user. it’s giving me a connection error, I’m not receiving this connection error on the other games I currently play on my device. Please advise.

[drifting otter]

Try delete the game and install again. Then it will update. I hope that can help

[exotic berry]

Yeah I’ve tried that, unfortunately it didn’t resolve the issue.

[ashen flax]

Apple mobile or macOS?

Cause macOS only via emulator, no own Version for macOS store

Unfortunately

Some legal nonsens

[exotic berry]

iPhone/ipad

[ashen flax]

Did you Download the new Version here:

https://apps.apple.com/th/app/dragonheir-silent-gods/id1668757233

[exotic berry]

Yes from the App Store.

[ashen flax]

What country you live in?

[exotic berry]

Canada.

Error code 503210 if that helps

[small tiger]

There is no new version for macOS I live in New Zealand. There is only the old version to download

[visual swallow]

I finally was able to log in after the iOS update but did get none compensation which should have been sent the next day… and I’m not talking about the asked compensation for the lost season, but the one you announced. Did not get this. At least the wyrm would help m, everything else is not of use as season is ended.

[prisma wedge]

Dear traveler,

Please open a new post and provide the character ID. We will feedback to the development team for verification and reissue. Thank you.

[austere locust]

Same as @exotic berry Cojocatt here. In Canada and have had a few different issues regardless of the way I log in… getting that same connection error message 503210

[austere locust]

Sure wish I could even log in… see my post below with error… Canada on iOS

[prisma wedge]

Dear Traveler, thank you for your patience. I'll forward your case to our dev team and they will do their best to work on your case. I'll get back to you as soon as the result comes back.

[exotic berry]

They told me it’s my network and to change it or get a vpn. Complete BS

[flint schooner]

Has any compensation to IOS accounts been paid out yet? Not sure I’ve received anything

[small tiger]

I have been given nothing

It's one thing to migrate data for a month then IOS users not have access for another week or two. Maybe during that time they could have sorted a compensation package for everyone. Oh I forgot they were busy preparing another rehash of season four!

[formal tundra]

I am not sure i’ve got back iOS « compensation » + Walker path i bought before migrations, how to be sure ?
Customer service is down on iOS

Will it be a compensation for missing out poison blossom Summons ?

[prisma wedge]

Hello, Traveler,

Please resubmit a ticket and provide your account information. Thank you!

[tight aurora]

I wrote to the ingame support. Got forwarded to the devs. But no positive answer yet.

[agile turret]

If I try to use my account with an emulator (I linked my Apple ID to a Goggle account) but the game want to delete my account when I launch it ??!!

[eager garnet]

The final compensation distribution will be completed “NO LATER” than 04:00 UTC on December 19.

who thinks this is true?

[prisma wedge]

Dear Traveler,

We sincerely apologize for the delay in issuing the rewards. To make up for this, we will provide some additional basic compensation (the specifics will be based on what you actually receive). The rewards are expected to be fully distributed by today or tomorrow.

We kindly ask all travelers to wait a little longer. Thank you very much for your understanding!

[small tiger]

You do realise that most IOS players in the original servers did not get to face the final boss. I have gone from top 300 to 53%. But that isn't the issue. We have almost no currency to spend in the seasonal shop because of it. We don't need basic rewards. We just need a fair amount of currency to spend in the shop despite where we placed! Be fair to players who played 6-8 weeks of a season to be locked out of any real value for doing so!

[warm gale]

Yeah they are still giving bread and tickets on the last day of the season it is a joke 🤦‍♂️🤦‍♂️🤦‍♂️

[visual swallow]

Me dropping from Top 150 to below 50%. But hey I maybe will get another 10 bread and 50 Tickets. Can store them together with the useless other 20 bread and 50 tickets cause I can’t use them for anything that makes sense because SEASON IS ENDED and we missed all the main Events. Dear devs, if you do have nothing new in pocket for next season and only do rerun 4.2 season you will lose another good paying player from hour one. I’m bored by the game and angry for the devs which is sad because game really has potential. You are close to completely screwing it up.

[warm gale]

I don't mind even the season rerun as some players do. But the disrespectful compensation is insane. And it is accumulating, so many important topics that they have not done anything fair.

[austere locust]

I still can’t even play on iOS!!!!!!

[keen crane]

My original account is still missing

And you get FA but a new S1 account to complain on

[agile turret]

This whole iOS / macOS mess is total nonsense, and they're handling it so badly that it doesn't inspire confidence in those who can still play.

[austere locust]

I get an error that is supposedly network related.. pretty typical, blame someone/something else… the solution I have been told is a VPN. So you want me to pay for another service so I can play your game? GFY! This is a fail.

Is there someone I can actually talk to directly to solve this ongoing (weeks now) issue!?!?!

[small tiger]

A big thank you to the developers who gave me almost no currency to spend in the season shop -even though I played the season hard. Then you locked me out because I play on IOS devices and now basically have nothing to start the season with.👏

[fervent glade]

So when is the compensation

[visual swallow]

Totally feel you mate. Got 53%rank which give me bronze shop and 2HD where I’m normally in top 150 bracket and gold shop with 20HD. Absolute shame for this so called customer service. Will play and give the game a last chance but by now I won’t spend any additional money. Used the off-time for another game and did some spending there DH otherwise would have gotten. They now have to come with something good to see money from me in the future. Otherwise. They will lose another paying customer. Their decision. Gotta feel it where it hurts them

[mossy cloak]

Thank you for the Endgame rewards… Instead of my usual 4k sandcores, golden shop, 20 tickets and more dices…..
This is just wrong. If you really think this is “FAIR” to the apple players, you just telling us you don’t care about the players. GG
@sage mango @prisma wedge @balmy narwhal @ember orchid @torpid token @icy token @cloud kernel @uncut storm @worthy tusk

If you can’t properly run a game… just don’t do it.

It’s a slap to our face

And your “communication” too.

[warm gale]

And remember that you have claimed to have good community support. You are far from it. New name for the game should be "dragon hair: silent devs"

[tight aurora]

Well, 'tomorrow' is today. Any news about the basic compensation for iOS players and the refund of the missing items and wyrm from battle pass and mining warrant?

[deep tusk]

I’ll be surprised if we ever get this supposed compensation.

[fervent glade]

Maybe they are dragging to make us forget about this compensation lmao

[keen crane]

Flora sent all the account evidence to you last week as asked and you have done nothing so why ask

[ashen flax]

Dont ping all CM or SGRA members pls. Lydia and Flora are dealing with this issue and the pinged people wont interact as these pinged people and CMs are not in touch with this issue.

[mossy cloak]

Okay. Sorry.
I’m Just desperate and mad and sad.

[ashen flax]

I understand that, and i dont stop your guyses efforts. Just dont ping all.

[warm gale]

Thanks devs for not giving enough time for iOS players to finish the event and collect all the rewards. Dragonsheir : Silent Devs

[fervent glade]

compensation is out

[bright prism]

1600 wyrmarrow compensation…I lost 2000 sandcore and 18 heliolites from missing endgame.

[austere locust]

I still can’t get into the game. iOS on a brand new phone and in Canada. The connection error I’m getting is being blamed on something other than the game and the suggested solution is to use (pay for) a VPN!?!? Ridiculous.

[small tiger]

I am grateful for the compensation as it will help a lot with progression. I however do not understand why we don't get some sandcore to buy items in the shop. A fair thing to do would have been to give everyone an amount equal to what the average player received at the end of the season. And then you should have added extra for every player because of the server maintenance. Where is the "goodwill" towards loyal players who waited to come back to the game and who are excited to play again? Doing these things for players literally costs you nothing and helps strengthen your player base!

[warm gale]

Yes, 3000-4000 sandscore I lost is worth 40 dices or other things on the shop.
The 1600 wyrmarrow we got is worth only 4-5 dices.

[ashen flax]

And while lots of IOS players complain about the loss of sandcore and bad compensation, i get many inquirys from Android/steam users that the conpensation of 30 bread is ruining the season for all NON IOS players right from the start now as 1800 bread/energy advantage is huge in the start 😆 (30 bread x 60 energy)

And personally i understand both parts 😆 and i am Android too but it is what it is... but 30 bread is 12 days free energy refill advantage, that we now need to somehow catch up with smart play

So let the ios players have their advantage, they deserve some "feel good" moments

[warm gale]

Yes this compensation plan was poorly thought from the beginning. It is true now that iOS is in advantage because of the 30 bread, of course not nearly as close to loose the end boss fight.

The way you did it instead of containing the dmg in one season it was transfered to other season. Twice the mistake.

[warm gale]

The thing is iOS never asked for bread, we asked for a fair compensation and bread is not it. We lost wyrmarrow, dices, sandscore and summon tickets, that's what we need.

We didn't ask for an advantage toward android players, we asked just for a fair compensation for what we lost and that we didn't get.

[ashen flax]

And i understand that fully, and i agree, but i cant change what the responsible persons have decided, unfortunately.

[tight aurora]

For those iOS players that are now at the start of the season the engame was completly ruined 2 weeks ago. So in fact the Android-/Steam players who complain now, got a huge profit in plain Sandcore last season.

And for iOS players who payed with real money for battle pass and/or mining warrant before migration the compensation is less than what they payed for.

[tight aurora]

And we couldn‘t compete in Hard Trainings, Dungeon Races etc., so lost a huge amount of bread and fight tickets anyway.

[austere locust]

I literally have to pay for a VPN and only got back into the game yesterday so I feel that the amount of play and progress missed because of all this is NOT fairly compensated for. And the fact that most reasonable alliances are all full doesn’t help either. I’m so far behind now it’s not even laughable.

[mossy cloak]

The devs could easily fix this…
Give sandcores and stuff to iOS players and not bread. Bumm it’s fixed, no big brain is needed.
But they instead choose the worst possible solution to the issue(they angered ios AND android 😄 )
That’s clearly shows how much they care about this whole thing

[ashen flax]

Sandcore isnt the solution either, unfortunately. You have to differ on what situation of the season a Player is. For you in endgame, now new season, sandcore to buy from Shop is good, but as is bread too. For someone middle of season, Shop already empty, sandcore sucks cause it doesnt help in this moment (therefore happy about bread)

There is no such thing as best solution for everyone, and they cant make it individual, thats way off the charts.
Sandcore would help some, bread others, wyrm would probably be the most fair solution, cause you can buy dice, bread, tickets.

Maybe a "pick one solution" via Button thing would have been a good idea, but to have that only for ios probably impossible

[warm gale]

I lost 3-4k sandcore. There is no way 30 bread would help so much that I would get it back.

Bread help a bit on gear early season and position a bit better on vortex but that's it.

Will maybe help position a bit better in this season, but nothing close to get the 3-4k sandscore back.

[ashen flax]

And like I said, thats endgame view, but thats the major issue im the compensation, some are endgame, some are middle, some are in the beginning of a season, and therfore cant satisfy all needs with the same comp. Some rather have the bread, others sandcore, and some prefer bunchs of wyrm...

[mossy cloak]

Never in any season any decent players would choose bread over sandcores 😅

[ashen flax]

Why choose sandcore when the ship has been bought empty at season start and you cant benefit in this moment from it?

But back to topic, this bug-thread isnt about compensation so we should keep it clean.

If you want to talk more about it #🐲┆dragonheir-chat

[warm gale]

All we do in the season is to get good placement, get sandscore and have a better start next season.

If I had sandscore I could buy Aladiah inspiration, dices for maybe getting Orfenna or Acilia in their banners or master scrolls.for heros I don't have scrolled.

Don't think this depends on which week you lost. It is just that the end boss is worst case since most of sandscore we would get are from there.

[mossy cloak]

I could spend it next season 😉