I can't open my account
#I can't open my account!
umbral vale
obtuse yacht
I can't open my account
Dear Traveler,
We sincerely apologize for the inconvenience caused. To better identify and resolve the issue, please follow the initial troubleshooting steps below:
Have you downloaded the game from the official app store or Steam store? If not, you can go to the Google Play Store or Steam Store to download the update package using the following links:
- Google Play: https://play.google.com/store/apps/details?id=com.sgra.dragon
- Steam: https://store.steampowered.com/app/2203070/Dragonheir_Silent_Gods/?beta=0
If you have already re-installed the game from the above stores and are using a linked third-party account, but still cannot log in, please provide the following information related to your login issue:
a. Character ID/Nickname
b. Social account binding method (Google/Apple/Apple ID)
c. Error screenshots/videos
d. Your country or region
Additionally, the data migration for Apple accounts is still ongoing due to system issues and will not be launched as expected. Therefore, for travelers who have only linked their accounts with Apple, you will not be able to log in temporarily. Please rest assured that we are doing our utmost to expedite the migration process for iOS, hoping to allow travelers using Apple devices to return to the continent of Edasia for new adventures soon. To express our apology, we will provide compensation to all users who were unable to successfully log in before the migration is completed, as per the announcement. Consequently, upon your first login to the game, you will receive the compensation.
We hope this information is helpful to you. If you have any further questions, please feel free to contact us again. Wishing you a smooth login experience soon!
