#problems loging
regal shell
fiery rover
Dear Traveler,
We sincerely apologize for the inconvenience. Currently, if you try to log in to the game or create a new role from the US region, you may encounter failure as in the screenshot.
Due to an overall strategic adjustment, the game has ceased operations in the US region after a two-month notice period. Following the announcement, we have identified US players based on data such as the location of account registration. At the moment, we are unable to provide specific solutions for affected players.
If you were logged into the game from non-US regions, please provide your role ID, and we will investigate the matter further.
fiery rover
email: rujev88@gmail.com
game ID: 1877585830535785472
Dear Traveler,
We apologize for the inconvenience caused. We confirmed your account is on the US player list. The identification is based on the IP address you used to register this account.
Due to an overall strategic adjustment, the game has ceased operations in the US region after a two-month notice period. Following the announcement, we have identified US players based on data such as the location of account registration. At the moment, we are unable to provide specific solutions for affected players.
Although we are unable to explore the wonders of the game together for now, we hope that this situation does not hurt your feelings. We look forward to the possibility of reuniting in the future!
regal shell
... i have never been US player or to use VPNs or things like this
I have never been in US to start with
oh god
can you do double check
I just make new account and everything run normal
how this thing happen and making me a US player
I think you can also check from where I buy some stuffs in the game
... is just crazy
fiery rover
Dear Traveler,
Whether your account belongs to the US region is determined by the location where you created the account, and all players are aligned with this rule. Following our announcement, we conducted a two-month identification verification.
However, this verification ended on September 16th, and it is uncertain whether it will continue. If you still have concerns about your account, you may provide any documents that can prove you are not from the US region via DM, such as an official document like a non-US regional ID card, passport, driver's license, etc. Please rest assured that the information you provide will only be used to assist in verifying your status, and it will be destroyed after usage.
We will record and deliver the documents to our team. If we continue to carry out the secondary verification process, we will assist you in completing the verification and promptly synchronize the verification results. Thank you for your patience during this period.
sturdy rivet
Any chance of getting this taken care of?
agile flicker
Any chance of getting this taken care of?
Us resident or currently in the us i guess ?
sturdy rivet
U.S. Native