warm sparrow
Hello
My account: 1914599820795238400
Character nickname: Ига
Tonight, at 4.44, the game client crashed on my mobile.
When I log in, it now says "[-101004][-1011] Your current account is blocked" until 2024/10/26
Please check and unblock.
Thanks in advance.
polar hinge
Hello
My account: 1914599820795238400
Character nickname: Ига
Tonight, at 4.44, ...
Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.
warm sparrow
I also have a request.
Because of this annoying block, I will not have time to properly distribute the experience between the characters.
There were 6 hours left to reset the experience.
Please reset the experience for all characters.
So that when I log in, I can normally distribute it for comfortable battles.
polar hinge
I also have a request.
Because of this annoying block, I will not have time to p...
Dear Traveler!
After confirmation, this game account was blocked due to illegal behaviors detected.
Please check all the devices you have logged in to see if any unknown programs affect the game data. It is also recommended that you do not log in to unsafe public places to avoid limited account functions.
Currently, we have conveyed your request to the relevant team. Please wait patiently. We'll update you ASAP when the appeal results come.
warm sparrow
Sorry. I would like to know how long it might take to unblock.
If I fall out of the rankings, there is no point in trying to win.
Please let me know the approximate time frame for fixing the error.
polar hinge
Dear Traveler,
We are sorry to inform you that we are unable to lift the ban on your account. We strictly prohibit the use of cheats or auxiliary tools in the game as they violate the game's fair play principles and terms of use.
We recommend that you abide by the game rules and refrain from using any unauthorized software or tools in the future to ensure a fair and enjoyable gaming environment for all players.
Thank you for your understanding.
warm sparrow
I didn't use anything. I just played
Please check again.
My client closed and when I logged in again there was already a block.
warm sparrow
@polar hinge
Hello.
2 days have passed.
And my account is still blocked.
I did nothing, I just played. The blocking was wrong.
Waiting for your quick help
polar hinge
Dear Traveler,
We have helped you file an appeal again. Please be patient and wait for the result of the second appeal.
Thank you for your understanding and patience.
warm sparrow
@polar hinge Guten Tag
Several days have passed.
I would like to know the status of my application for unlocking.
I remind you that after an error and closing the window, my account was blocked.
I didn't do anything.
Please unblock it soon.
warm sparrow
I also want to receive compensation for a long erroneous blocking.
You're killing my game.
How long does it take to check the logs and figure it out?
10 days have passed and I still do not have access to my account.
lilac gull
I also want to receive compensation for a long erroneous blocking.
You're killi...
There is a Chinese holiday week this week, i guess whole Crew is on a vacational leave this week, at least community-managers are
warm sparrow
@lilac gull
Thanks for the information
polar hinge
I also want to receive compensation for a long erroneous blocking.
You're killi...
Dear Traveler,
We sincerely apologize for the extended wait. Regarding the issue of your account being banned that you reported, we have appealed on your behalf once again. Unfortunately, the appeal result remains unchanged, and we are unable to provide any compensation.
We advise you to adhere to the game rules and avoid using any unauthorized software or tools in the future to maintain a fair and enjoyable gaming environment for all players.
warm sparrow
@polar hinge
I repeat once again, I did not use anything. Just playing.
Where else can I write for the proceedings?
lilac gull
<@895868711137857546>
I repeat once again, I did not use anything. Just playin...
Customer-service Mail:
dragonheir-support@nvsgames.com
But i doubt that will change anything... its thr same Crew and devs to check your approach...
warm sparrow
Hello
My blocking issue is not resolved.
On 10/26 the ban period expired.
I cleaned the system, reinstalled the client.
I have a new xiaomi 14 phone on the HiperOS platform
I started playing.
After 2 days, at night the client crashed again and I was blocked again.
I don't understand what's going on.
I did nothing against the rules.
Please sort out this situation and fix the errors.
Unblock my account.
And I ask for compensation for the downtime with game values.
I wrote to the support email, but there has been no response for several days.
Thank you in advance
polar hinge
Hello
My blocking issue is not resolved.
On 10/26 the ban period expired.
I cl...
Dear Traveler,
The penalty was imposed because the system detected that you have installed or used third-party software such as cheats or automation tools that are not provided by the game. We are unable to lift the ban in advance or offer any compensation.
We recommend that you immediately stop using such tools and uninstall them to avoid affecting the normal use of your account.
warm sparrow
I didn't install anything.
Tell me specifically for what means I'm constantly banned.