I recently tried to log in to my account that I've been playing in since season 1, and I can't log in.
#What is happening?
limber parrot
I would like help to find out what is happening since as a guest or with another email I can log in.
full gorge
You are prolly from US and the game is not available anymore for the US right now
But stay tuned, i think there is something coming to make it available again
alpine zealot
I recently tried to log in to my account that I've been playing in since season ...
Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.
alpine zealot
I would like help to find out what is happening since as a guest or with another...
Dear traveler, please provide your Role ID or Role name, we will check and return with the answer ASAP!
limber parrot
Name is: Deathsong
alpine zealot
Name is: Deathsong
Dear Traveler,
Thank you for your reply. Due to adjustments in our overall operational strategy, starting from 4:00 AM Eastern Time on September 16th, players in the Americas region will no longer be able to access or log into the game. When you attempt to log in, you will see a message stating 'login is prohibited in the current environment. We sincerely apologize for any inconvenience this may cause.
Over the past year, we appreciate the many unforgettable memories we have created together. It is thanks to loyal supporters like you that the game has become so outstanding and exciting.
While we are temporarily unable to continue exploring the exciting adventures of the continent of Adenthia together, please rest assured that your account data will be securely preserved. We look forward to reuniting in the near future.
Once again, we sincerely thank you for your continuous support, and wish you all the best and a happy life!
limber parrot
Understand, but my account is from Brazil not EUA.
alpine zealot
Understand, but my account is from Brazil not EUA.
Dear Traveler,
We sincerely apologize for any inconvenience caused. After confirmation, your game account is on the US player list. The identification is based on your registered address. Due to overall operational strategic adjustments, we released relevant information through official channels on July 16 and terminated all services in the US region since 2024/09/16, including game announcements, emails, and Discord game announcements. You can review the announcements again for more information.
Although we cannot explore the continent of Adenthia with you at the moment, we deeply regret this, but we hope it does not affect your mood. This temporary parting is in anticipation of a better reunion in the future. Thank you very much for your support and love for the game. We look forward to meeting again in the future. Wishing you a happy life and smooth sailing in all matters!
limber parrot
I didn't know there was an option to migrate servers, I live in Brazil and I made some purchases in the game while traveling through the USA. Is there any way to migrate my account? I invested hours and money in the game, and simply by not seeing a message I will lose my account? Even without being American?
alpine zealot
Dear Traveler,
Thank you for your continued support and love for Dragonheir: Silent Gods. Currently, whether an account belongs to the US region is determined by the game provider based on factors such as the registration location of the player's account. We regret that we are unable to make any adjustments.
chilly basalt
role name: Vanycianrel
alpine zealot
role name: Vanycianrel
Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.
alpine zealot
role name: Vanycianrel
Dear traveler,
After confirmation, your account is on the US player list. Currently, the game officials determine whether an account belongs to the US region based on factors such as the registration location of the player's account. We regret that we are unable to make any adjustments.
Although we cannot explore the continent of Adenthia with you at the moment, we deeply regret this, but we hope it does not affect your mood. This temporary parting is in anticipation of a better reunion in the future. Thank you very much for your support and love for the game.
We look forward to meeting again in the future. Wishing you a happy life and smooth sailing in all matters!
chilly basalt
That’s very bad that you didn’t foresee the issue and you cannot fix it.
I say that because I live in Europe, I played in Europe and I never travelled to US.
Now it’s seems that after 4 season I’m forced to stop playing.
I will not play the game with a new account from the beginning again that’s for sure.
That’s not professional.
I will disinstall the game and forget if forever.