naive tiger
Can’t login the game via Facebook which I was connected to as he is saying the app is not available.
As I am a high ranked clan leader in the middle of other world 4 and put in some amount of money every day I lose will drop a lot in leaderboard which really is an issue. So pls fix this. Ingame name is Nackenschelle too
hollow quail
Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.
hollow quail
Dear traveler,
Thank you for your patience. Regarding the FB issue you reported, our team has urgently resolved the problem. Please restart the game and try to log into the game via your FB account.
If you have other problems in the game, please feel free to contact us at any time. Thank you for your understanding and support!
naive tiger
@hollow quail It is working again since yesterday evening. Thanx for that. As I am in other world and missed due to the issue 37.500 Points of Exploration progress (15 Teams each 2500 points for chaos shadows) this is a major issue for me. I invested a fair amount of money in the game and especially this season. Dropped only because of this from approximately rank 100 in the leaderboards to around 200 which will be another reward bracket end season. Could you please compensate for that which would be fair. Thx
hollow quail
Dear traveler,rest assured, we have taken note of your issue and escalated it to our team for examination. Your patience is highly appreciated, and we'll keep you informed once we have an update.
naive tiger
I hope it’s not the 5 middle xp potions and one small bread I just got. That doesn’t even cover for the missed use of endurance. To speak in clear words: trough the issue I will surely be dropping At least one bracket in the end rankings which (except of the missed sandcore) will result in having at least 2 HD less in the end. So at least that would be a fair compensation- man look up my spending history if you need to give yourself a push
What I just got feels more like a “shut your mouth and go f*** yourself- compensation”
hollow quail
Dear Traveler,
We sincerely apologize for the frustration you've experienced. We've already forwarded your concerns to our team for further review. We kindly ask for your patience as we work to address the situation. Your understanding means a lot to us, and we’re here to support you through this process.
Thank you for your continued trust.
hollow quail
Dear Traveler,
We sincerely apologize for the inconvenience you've experienced with logging into the game. We understand that you may feel dissatisfied with the compensation provided, and we truly regret that it didn't meet your expectations.
Please know that this compensation was given based on the current situation and what we believed to be fair. However, we fully understand your concerns, and we are committed to continuously improving our processes to avoid such issues in the future. Your support and understanding mean a lot to us, and we are working hard to ensure a better gaming experience for you.
Thank you for your patience and understanding.
naive tiger
Dear Traveler,
We sincerely apologize for the inconvenience you've experienced ...
That is exactly the answer that is upsetting me. I explained in detail what I lost due to the issue and what I think would be a fair compensation. For me it is real money, and not just some play money, I invested in the game (im sure you could look up on the amount if you wanted). For you giving a fair compensation you wouldn’t loose any money. It’s only bits and bites and pixels. So from my point of view what I got now is a “fuck-you-compensation” and afterwards a standard “bla-bla-feel-good- explanation”. That on top makes me angry and let me overthink further investments in the game. That will not let you loose money but earn less in future. For me an example of really bad customer service. You should forward this to the devs and PR Team I guess
hollow quail
Dear Traveler,
We sincerely apologize for the frustration and disappointment you’ve experienced regarding the compensation. We understand how much you value the time and resources you’ve invested in the game. The compensation provided is based on our assessment of the situation and what we can offer within the current constraints.
Please rest assured that your feedback has been heard and will be taken into consideration for future improvements. Our goal is to continue refining the game experience and provide better service in the future.
We genuinely appreciate your support and understanding.
naive tiger
Heard, kept in mind and will be taken into consideration for further investments unfortunately. Think wouldn’t be that hard of a deal to roll over 2 HD. Very short-looking decision I think. But let the conversation end here as everything is said and everything saying for now will only produce more frustration on my side. No further answer needed…