Can't even log in.
#game won't start
gleaming lake
frigid shuttle
Reported your issue 😉
sick bramble
Can't even log in.
Dear Traveler,
Regarding the log-in issue you've reported, this can occur when the network is unstable. I suggest you switch networks and restart the game to see if that resolves the issue. If the problem persists, please provide the following information so that we can further investigate the cause:
[Character nickname]:
[Character ID]
[Device Model]:
[Network Connection]: such as 5G/4G/WIFI
[Region]:
[Scenario where the issue occurs]:
[Frequency of the issue]:
[Game Log]:
(How to obtain the log: log file located at /Android/data/com.sgra.dragon/files/)
If you are playing the PC version of the game, please also provide the following information:
[Game Log]:
(How to obtain the log: Go to the installation directory of the game in the system files, and there will be a 'logs' folder)
[Game Installation Path]:
(For example: Windows(C)/User/Admin/download)
Please find the log files ending with "log". If you have not enabled the display of file extensions, you may not see the file names ending with "log". Example file names include: dragon_log_date_19.log.
Please pack all the log files and send them to us here or via direct message.
Once we have collected the information you provided, we will immediately report it to the relevant team for confirmation. Thank you.
gleaming lake
That seems a lot to try to fix a phone game that won't start. Deleting is also an option.