blazing lily
I'm playing on the vortex and my damage hasn't been saving since yesterday, I waited for the day to see if it would update, but it's not saving my damage, what can I do? It even shows the damage I did today, but it doesn't save and doesn't put me in the rank position, I will attach images of the game
knotty path
Dear Traveler,
Thank you for your cooperation, the information you provided has been submitted to the relevant team and we believe it will advance the progress of the verification of the issue. If there is any new information, we will contact you as soon as possible.
blazing lily
Thank you very much! I was testing the damage yesterday, and I was worried that I hadn't saved, this bug has never happened before. I'll be waiting then, thanks for your attention
Ahh, I opened a bug report ticket, you don't need to respond to both, responding here or there, whichever is better, that's fine with me
knotty path
Dear traveler,
Thank you for reaching out to us. We have forwarded your concern to our team for review. Please be patient as we investigate the matter further. We'll update you as soon as we have a response.
knotty path
Thank you very much! I was testing the damage yesterday, and I was worried that ...
Dear Traveler,
Thank you for your patience. Upon confirmation, you engaged in a battle towards the end of the 52-day season, and the battle concluded on the 53rd day, opening up a new round of the Raging Mode on the 53rd day. Due to a delay in activity settlement, the data uploaded pertained to the previous leaderboard, but due to a frontend display issue, it appeared as if it was for the current one. In actuality, the damage you dealt had already been settled in the previous leaderboard, and you have also received the rewards. We will optimize the interface display matter in the future.
Thank you for your feedback. Wishing you a pleasant gaming experience!
knotty path
Dear Traveler,
We apologize for any confusion. Upon verification, it was found that you participated in a Temporal Vortex Raging Mode battle near the end of Day 52 of the season. The battle was completed on Day 53, when the new Temporal Vortex Raging Mode began. Due to a delay in event settlement, your data was uploaded to the previous leaderboard, but because of a display issue, it appeared on the current one. In fact, the damage you dealt was already counted in the previous leaderboard, and you have received the rewards accordingly. We will work on optimizing the interface to prevent this issue in the future.
Thank you for your feedback, and we appreciate your understanding.
blazing lily
I understood! No problem, but will the damage I do now be saved? Vortex ends tomorrow and the damage I'm doing I'm not saving, I'm worried it will end and I'll be left out of the rankings, I'm fighting to be among the top players, it's important for me
As you can see, any damage I do, it doesn't save and continues to show the previous damage. In this case I had hit even more on the previous Vortex (8,300... not 8,000...), but no problem, I just want to save my damage from that session
knotty path
I understood! No problem, but will the damage I do now be saved? Vortex ends tom...
Dear Traveler,
Thank you for your patience. Regarding the issue of damage recording, the damage inflicted in the Temporal Vortex - Rampage mode is automatically saved and the highest damage dealt in this challenge period will be permanently recorded. The previous display issue may have caused some misunderstanding, but please rest assured that this will not affect the rewards you have actually received. We sincerely apologize for any inconvenience this may have caused.
Meanwhile, we have confirmed with the development team that if you continue to participate in the challenges during this period, your performance will be uploaded to the leaderboard. We hope you continue to enjoy the game! If you have any other questions or concerns, please feel free to contact us, and we will be happy to assist you.
Wishing you a pleasant gaming experience!
blazing lily
Good evening, I already received the rewards for the damage I caused in the vortex, but I did not receive the placement reward, due to the bug I was not placed in any placement, can you see my damage and put me in the ranking or something like that? Or give some compensation
knotty path
Dear Traveler.
Could you please provide a screenshot of this? So that we can check it for you.
Thank you for your continued support!
blazing lily
Good morning! I'm sending a print of the placement, if you notice, this ranking is from the placement prior to the last one we had, I'm sending along the print of the first placed team that is using the corrosion team, whereas in the previous one, the top players were using team ssn affinity for Buff account. then you can see he didn't tell my damage and I didn't even get placed in the rankings. I understand that this whole error was due to a bug, I just don't want to be harmed because of this, if you could pay attention to this, I would appreciate it
knotty path
Dear Traveler,
Thank you for your cooperation, the information you provided has been submitted to the relevant team and we believe it will advance the progress of the verification of the issue. If there is any new information, we will contact you as soon as possible.
knotty path
Dear Traveler,
Thank you for reaching out to us.
Upon reviewing your case, we found that the issue you're experiencing is due to a delay in the event's settlement process. This caused the leaderboard data from the previous round to be displayed incorrectly in the current round. In reality, the damage you dealt was already counted in the previous leaderboard, and you have already received the corresponding rewards.
We will work on optimizing the display issue in future updates to prevent this from happening again. We sincerely appreciate your feedback and patience as we address this matter.
Thank you for your continued support, and if you have any other questions or concerns, please don’t hesitate to contact us.
blazing lily
Wow, complicated situation, I didn't receive the placement reward, I only received the reward for having reached maximum damage, but Raking didn't, as I didn't even stay on it due to this bug.
I really like the game, it's okay to be without the reward, I hope this type of situation doesn't happen to me again. Thank you very much for your attention, have a good day