I summoned 80 heroes but I didn't 1 free legendary hero

[flint bramble]

I summoned 80 heroes but I didn't 1 free legendary hero, my internet is unstable when I summoned, I'm so sad, I want a free legendary hero, please

[south flower]

Dear Traveler,

Thank you for reaching out to us with your concern.

Upon thorough investigation, we can confirm that the Heliolite Summons itself only has a 35-summon guarantee rule. There is no 80-summon guarantee rule for this feature. The only exception is during the Echoes of Otherworld event, where you can receive a legendary hero when your Heliolite Summons reach 80 times for the first time.

Our records show that on August 5, 2024, at 05:27 UTC, you successfully summoned the legendary hero Lelwanis through Heliolite Summons.

We understand that this might not be the answer you were hoping for and apologize for any confusion this may have caused. Your feedback is valuable to us, and we strive to ensure a fair and enjoyable experience for all players.

Thank you for your understanding and continued support. If you have any further questions or need additional assistance, please do not hesitate to reach out.

[flint bramble]

@south flower No, I did the Echoes of Otherworld event, but I didn't get the free legendary hero in the claim box. Game bug, That's what I'm going to say, I didn't lie to you, you can check my ID.

It came out of the Echoes of Otherworld event page and became a normal Summons page, This example

[south flower]

Dear traveler,rest assured, we have taken note of your issue and escalated it to our team for examination. Your patience is highly appreciated, and we'll keep you informed once we have an update.

[flint bramble]

@south flower Thank you very much, You take good care of me. I love the game admin.

[south flower]

Dear Traveler,

Thank you for your inquiry. In the Echoes of Otherworld event, after accumulating 80 draws, you will receive one random legendary hero. Once the reward is obtained, the event page will disappear, indicating the end of the event.

Upon verification, the legendary hero you received from the 80 draws is Ghul'ende. Since you already had this hero, you were awarded Soul Imprints and 600 Essence of Creation instead.

Thank you for your understanding.

[flint bramble]

@south flower I'm sorry, I misunderstood.